PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Walgreens and Accredo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Walgreens
Accredo

Walgreens and Accredo Overview

Total reviews
2024
222
Company responses
0
0
Issues resolved
7
1

Walgreens was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 2024 reviews. It is 1802 reviews more than Accredo received since Jun 9, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Walgreens customer support team and Accredo customer service.

Walgreens and Accredo Consumer Ratings

Rank
69 out of 723 in Pharmacy category
137 out of 723 in Pharmacy category
Customer service
71 in category
91 in category
Staff
64 in category
93 in category
Website
47 in category
102 in category

According to consumer ratings and reviews, Walgreens ranks 68 points higher in the Pharmacy category than Accredo. People gave Walgreens 1.4 stars for Customer service criterion in Pharmacy category and it is 122 points higher than the worst rated brand in this category. At the same time, Accredo was rated 1.1 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Walgreens has a higher rating than Accredo. Regarding Website criterion, consumers gave Walgreens 2.6 stars and it is 76% greater than other in category. Accredo however was rated 1.2 stars and it is 52% worse than other in category.

Walgreens and Accredo Rating Details

Customer service
1.4 (642 reviews)
1.1 (119 reviews)
Reviewer's quote

...NO Customer service..

Erynne

my insurance Cigna switched couple of months ago from Cigna home delivery to Accredo Prescription delivery completely incompetent customer service. Right now I am without medication because they are giving me different story each time when I call in..

Massiah
Staff
1.7 (600 reviews)
1.2 (122 reviews)
Reviewer's quote

...Some staff members are good, some are terrible and should not be working there..

PissedConsumer1728280

Ironically, I work as a Senior staff member of my insurance company for whom Accredo is a vendor "partner". I'm not looking for special treatment, but I do know more and have escalation resources available other patients don't. Quite frankly, I've received no better care or service as a result of...

Sereena
Website
2.6 (486 reviews)
1.2 (88 reviews)
Reviewer's quote

...TRIED TO GO WEBSITE, NOT ABLE TO SUBMIT COMPLAINT. CALLED 800 NUMBER did not RETURN MY CALLS BUT ASSURED ME THEY WOULD. NEVER DID...

PissedConsumer1680919

Your website won’t allow me to attach invoices. So look these up Invoice number - 0393327787 - incorrect Invoice number - 038471250 - correct So your emails that I have says you cannot give me correct invoice is again a lie and total incompetence on Anthem and its companies 3-14-2017 I have no...

PissedConsumer1021210

Walgreens and Accredo Pros and Cons

Pros
  • Store and old staff 3 months ago
  • Location
  • Store location convenient
  • No pros
  • Long time waiting on hold
  • David my representative
Cons
  • Customer service
  • Pharmacist was rude
  • Rude customer service
  • Bad customer service
  • Time consuming
  • Incompetent

Walgreens and Accredo Most Positive Reviews

Top rated reviews
5

I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...

5

Thank you to David in Florida - my representative on the phone this afternoon. There was a mix up with my prescription....

Walgreens and Accredo Most Critical Reviews

Lowest rated reviews
1

I went to the Walgreens today at 1pm and they asked for my ID to purchase a money pak. I let them know I purchase one a...

1

Accredo has had my prescription for 22 days and it still has not been mailed. two plus weeks without my medication....

Walgreens and Accredo Latest Reviews

Recent published reviews
5

Although Walgreen is a good company, it does not accept bad review on their store items. I had an issue with liquid...

Read all 2024 reviews
1

Withholding my needed medication because they haven't documented receipt of co-pay assistance payment in their...

Read all 222 reviews

Walgreens and Accredo Products and Services

Most reviewed product and services
  • Walgreens Prescription Refill (439 reviews)
  • Walgreens Pharmacist (245 reviews)
  • Walgreens Manager (179 reviews)
  • Accredo Prescription Refill (66 reviews)
  • Accredo Customer Care (36 reviews)
  • Accredo Humira Prescription Refill (11 reviews)