PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Walgreens and Accredo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Walgreens
Accredo

Walgreens and Accredo Overview

Total reviews 2231 266
Company responses 0 0
Issues resolved 7 1

Walgreens and Accredo Consumer Ratings

Rank
81 out of 711 in Pharmacy category
145 out of 711 in Pharmacy category
Customer service
72 in category
100 in category
Website
55 in category
117 in category
Discounts and Special Offers
44 in category
94 in category
Product or Service Quality
47 in category
101 in category

Walgreens and Accredo Rating Details

Customer service
1.5 (744 reviews)
1.1 (149 reviews)
Reviewer's quote

I am at a disbelief at how individuals holding leadership roles in the customer service field Is evolving. My husband has come home on a few occasions complaining about going to a certain store and having to deal with an associate that doesnt value her job or the business brought to Walgreens. He...

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I was absolutely appalled with the customer service representative I spoke with today. I was calling to report that my stolen package from 5/25/20 was returned to my porch on 5/28/20 between 1100-**** hours, by the unknown individual who fraudulently signed for it as '*** *******. ' She advised she...

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Website
2.6 (568 reviews)
1.2 (113 reviews)
Reviewer's quote

...I showed the manager the order from the Walgreens website and honored it. The assistant manager was angry. Told me they would not be allowed as passport photos, she was very angry and, nasty, so I asked her if they wouldn't work as passport photos why would Walgreens change me $30...

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...Their website really sucks too..

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Discounts and Special Offers
2.4 (568 reviews)
1.2 (105 reviews)
Reviewer's quote

Soda special. Buy 3 12 pack sleeves for $12. 00...

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I'm not looking for special treatment, but I do know more and have escalation resources available other patients don't. Quite frankly, I've received no better care or service as a result of my associations as an Insurance professional AND I'm embarrassed regarding our association with such an...

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Product or Service Quality
2.3 (558 reviews)
1.2 (130 reviews)
Reviewer's quote

Spoke with consumer service. Very friendly but told me accts were merged and points would show up in about 24 hours. One week later no points...

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...phone call may be monitored for quality does NOT appear to be working. There is no quality. If you have any way to avoid using this *** company do so! And oh by the way take a look at the compensation packages the leadership team takes in every year...

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Walgreens and Accredo Pros and Cons

Pros
  • Employees cashier
  • Location
  • Convenience
  • No pros
  • Long time waiting on hold
  • Long time waiting on hold
Cons
  • Customer service
  • Pharmacist was rude
  • Rude pharmacist
  • Bad customer service
  • Time consuming
  • Incompetent in general and no problem resolution

Walgreens and Accredo Most Positive Reviews

Top rated reviews
5

I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...

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5

Thank you to David in Florida - my representative on the phone this afternoon. There was a mix up with my prescription....

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5

This happened almost two weeks ago and still has me upset and angry . I called and complained and still no one has...

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4.8

I've been getting immunoglobulins from them for 5 months now. They're extremely responsive and ship on time. There's...

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Walgreens and Accredo Most Critical Reviews

Lowest rated reviews
1

I went to the Walgreens today at 1pm and they asked for my ID to purchase a money pak. I let them know I purchase one a...

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1

Accredo has had my prescription for 22 days and it still has not been mailed. two plus weeks without my medication....

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1

I bought a loadable MasterCard from Wal- Green for my son who was traveling across country to use for gas .When he used...

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1

Accredo gives me the runaround. Supervisors make up answers to get me off the line. They cannot answer why they cannot...

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Walgreens and Accredo Latest Reviews

Recent published reviews
4.6

Was told that if I didn't 'update my account and provide email" then I "will no longer receive points/rewards" on...

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1

Being treated for breast cancer I have an Rx that needs to be delivered every three months. Virtually EVERY month there...

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1

Was lied to twice about time frame still have not received my check 9 weeks later when originally told 2-4 weeks than...

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No votes

This is a terrible company and I wish my Insurance would have a different specialty pharmacy we could go through. Receiv...

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Walgreens and Accredo Products and Services

Most reviewed product and services
  • Walgreens Prescription Refill (464 reviews)
  • Walgreens Pharmacist (247 reviews)
  • Walgreens Manager (184 reviews)
  • Accredo Prescription Refill (69 reviews)
  • Accredo Humira Prescription Refill (11 reviews)
  • Accredo Shipping Service (11 reviews)