PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Accredo and Walgreens as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Accredo
Walgreens

Accredo and Walgreens Overview

Total reviews
217
2010
Company responses
0
0
Issues resolved
1
7

Walgreens was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 2010 reviews. It is 1793 reviews more than Accredo received since Jun 9, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Accredo customer support team and Walgreens customer service.

Accredo and Walgreens Consumer Ratings

Rank
133 out of 769 in Pharmacy category
68 out of 769 in Pharmacy category
Staff
93 in category
64 in category
Customer service
91 in category
73 in category
Turnaround Time
84 in category
58 in category

According to consumer ratings and reviews, Walgreens ranks 65 points higher in the Pharmacy category than Accredo. People gave Accredo 1.2 stars for Staff criterion in Pharmacy category and it is 94 points higher than the worst rated brand in this category. At the same time, Walgreens was rated 1.7 stars for Staff criterion in this category and it is 123 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Walgreens has a higher rating than Accredo. Regarding Turnaround Time criterion, consumers gave Accredo 1.2 stars and it is 55% greater than other in category. Walgreens however was rated 1.8 stars and it is 69% greater than other in category.

Accredo and Walgreens Rating Details

Staff
1.2 (117 reviews)
1.7 (591 reviews)
Reviewer's quote

Ironically, I work as a Senior staff member of my insurance company for whom Accredo is a vendor "partner". I'm not looking for special treatment, but I do know more and have escalation resources available other patients don't. Quite frankly, I've received no better care or service as a result of...

Sereena

Unbelievable how unknowing this staff that is dispensing life saving drugs are !! Last month I ordered several prescriptions by website on a Sunday 3/24/2019. I had a Dr appointment on Tuesday and just waited to pick up the new prescriptions my appointment on the 12th would have. I took my time...

Frank C
Customer service
1.1 (115 reviews)
1.4 (633 reviews)
Reviewer's quote

...They don't treat you like a paying customer when you are often giving them thousands through insurance. We spent 150k last month through insurance (yes its insurance paying but its still them being paid). Then regularly its 15k a month in medications at the negotiated price...

PissedConsumer1720823

my issue was solved I do not consider myself a pissed customer..

Susan K
Turnaround Time
1.2 (108 reviews)
1.8 (447 reviews)
Reviewer's quote

...Going on week 2 of medication needed, it's still not going to be at my physicians clinic in time. They clearly don't care if a patient DIES from not receiving medication. They should be CLOSED! They have not resolved ANY issues, instead assured me that they do care about patients...

Alfrieda

I have expierenced this many many ti mes with them it seems it depends on the mood of thw pharmasist because there is no stanarf protocol i see i have a 30 day script on the 15thh feb and should be able available 3 days early at the min but i have to wait for 29 days.i dont thi nk its fair they...

Josh y

Accredo and Walgreens Pros and Cons

Pros
  • No pros
  • Long time waiting on hold
  • David my representative
  • Store and old staff 3 months ago
  • Store location convenient
  • Location
Cons
  • Bad customer service
  • Time consuming
  • Incompetent
  • Customer service
  • Pharmacist was rude
  • Rude customer service

Accredo and Walgreens Most Positive Reviews

Top rated reviews
5

Thank you to David in Florida - my representative on the phone this afternoon. There was a mix up with my prescription....

5

I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...

Accredo and Walgreens Most Critical Reviews

Lowest rated reviews
No votes
1

I went to the Walgreens today at 1pm and they asked for my ID to purchase a money pak. I let them know I purchase one a...

Accredo and Walgreens Latest Reviews

Recent published reviews
1.7

Let me start by saying I thought my case was an unfortunate mishap with Accredo. I then began reading the experiences of...

Read all 217 reviews
2.4

First I had a refill on my Fioricet which is a non-controlled substance and the pharmacist wouldn’t feel it because he s...

Read all 2010 reviews

Accredo and Walgreens Products and Services

Most reviewed product and services
  • Accredo Prescription Refill (63 reviews)
  • Accredo Customer Care (36 reviews)
  • Accredo Humira Prescription Refill (10 reviews)
  • Walgreens Prescription Refill (436 reviews)
  • Walgreens Pharmacist (245 reviews)
  • Walgreens Manager (178 reviews)