PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Accredo and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Accredo
OptumRx

Accredo and OptumRx Overview

Total reviews 266 765
Company responses 0 0
Issues resolved 1 1

Accredo and OptumRx Consumer Ratings

Rank
145 out of 711 in Pharmacy category
130 out of 711 in Pharmacy category
Customer service
101 in category
100 in category
Turnaround Time
94 in category
91 in category
Product or Service Quality
102 in category
89 in category
Value for money
112 in category
95 in category

Accredo and OptumRx Rating Details

Customer service
1.1 (149 reviews)
1.2 (404 reviews)
Reviewer's quote

I was absolutely appalled with the customer service representative I spoke with today. I was calling to report that my stolen package from 5/25/20 was returned to my porch on 5/28/20 between 1100-**** hours, by the unknown individual who fraudulently signed for it as '*** *******. ' She advised she...

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As a leader in a customer service environment I would not tolerate anyone on my team speaking to a customer in this manner. Did the issue eventually get resolved, yes but at the expense of my time & frustration over someone not listening & taking far longer to get to an end result due to...

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Turnaround Time
1.2 (141 reviews)
1.3 (346 reviews)
Reviewer's quote

...The next time i ordered nothing again. I had to call to get it going. They don't know what the problem was..

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...I have contacted them many times and get a different song and dance every time I speak to someone. Usual reactions are: we're working on it, there are no corr ordination of benefits. The info has to be entered manually and the list goes on and on...

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Product or Service Quality
1.2 (130 reviews)
1.4 (326 reviews)
Reviewer's quote

...phone call may be monitored for quality does NOT appear to be working. There is no quality. If you have any way to avoid using this *** company do so! And oh by the way take a look at the compensation packages the leadership team takes in every year...

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I missed a 90 day order, and THEY DO NOTHING WHEN I COMPLAIN except customer service lip service (out of stock; back ordered). Now I have to go to a local pharmacy and pay them for meds which should have been covered by my insurance through OptumRx. Issue #2: OptumRx called my wife to confirm her...

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Value for money
1.2 (114 reviews)
1.5 (256 reviews)
Reviewer's quote

...They wouldn't even talk to the copay representative that would confirm they have the money. I'm completed out of meds and they it could take a week to 10 days to process. The worst I've ever dealt with..

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...They keep telling me one story after another, and I am still out my money..

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Accredo and OptumRx Pros and Cons

Pros
  • No pros
  • Long time waiting on hold
  • Long time waiting on hold
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • That they are professional and respectful
Cons
  • Bad customer service
  • Time consuming
  • Incompetent in general and no problem resolution
  • Customer service
  • Complete lack of honesty
  • Order fulfillment

Accredo and OptumRx Most Positive Reviews

Top rated reviews
5

Thank you to David in Florida - my representative on the phone this afternoon. There was a mix up with my prescription....

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5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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4.8

I've been getting immunoglobulins from them for 5 months now. They're extremely responsive and ship on time. There's...

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5

Dominque was professiknal, awesome customer service.

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Accredo and OptumRx Most Critical Reviews

Lowest rated reviews
1

Accredo has had my prescription for 22 days and it still has not been mailed. two plus weeks without my medication....

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1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

Accredo gives me the runaround. Supervisors make up answers to get me off the line. They cannot answer why they cannot...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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Accredo and OptumRx Latest Reviews

Recent published reviews
1

Being treated for breast cancer I have an Rx that needs to be delivered every three months. Virtually EVERY month there...

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2.5

Still an issue with my name. Lucile Ardella Bradford (real Id) Ive gone by Ardella Morris Bradford for near 30 years....

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No votes

This is a terrible company and I wish my Insurance would have a different specialty pharmacy we could go through. Receiv...

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1

I received a letter that a check # 2625**** was issued to me on 9-16-2019 and I didnt receive it. I filled out the form...

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Accredo and OptumRx Products and Services

Most reviewed product and services
  • Accredo Prescription Refill (69 reviews)
  • Accredo Humira Prescription Refill (11 reviews)
  • Accredo Shipping Service (11 reviews)
  • Optumrx Prescription Refill (281 reviews)
  • Optumrx Shipping Service (24 reviews)
  • Optumrx Insulin Prescription Refill (6 reviews)