PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Accredo and Cvs Caremark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Accredo
Cvs Caremark

Accredo and Cvs Caremark Overview

Total reviews 266 387
Company responses 0 0
Issues resolved 1 5

Accredo and Cvs Caremark Consumer Ratings

Rank
145 out of 648 in Pharmacy category
120 out of 648 in Pharmacy category
Customer service
101 in category
87 in category
Turnaround Time
94 in category
71 in category
Product or Service Quality
102 in category
77 in category
Value for money
112 in category
84 in category

Accredo and Cvs Caremark Rating Details

Customer service
1.1 (149 reviews)
1.4 (186 reviews)
Reviewer's quote

I was absolutely appalled with the customer service representative I spoke with today. I was calling to report that my stolen package from 5/25/20 was returned to my porch on 5/28/20 between 1100-1200 hours, by the unknown individual who fraudulently signed for it as '*** *******. ' She advised she...

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...No help from customer service..

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Turnaround Time
1.2 (141 reviews)
1.5 (170 reviews)
Reviewer's quote

...The next time i ordered nothing again. I had to call to get it going. They don't know what the problem was..

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This time they made her call back and verify I did not need syringes, which she did not put on the prescription because I do not need them and live in a state where they can be bought over the counter. I can go on and on but the CVS Caremark Supervisor assured me a manager would call back within 24...

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Product or Service Quality
1.2 (130 reviews)
1.5 (148 reviews)
Reviewer's quote

...phone call may be monitored for quality does NOT appear to be working. There is no quality. If you have any way to avoid using this *** company do so! And oh by the way take a look at the compensation packages the leadership team takes in every year...

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...Isn't it supposed to say what the product looks like?..

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Value for money
1.2 (114 reviews)
1.8 (127 reviews)
Reviewer's quote

...They wouldn't even talk to the copay representative that would confirm they have the money. I'm completed out of meds and they it could take a week to 10 days to process. The worst I've ever dealt with..

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...Save your money, find a better company that *actually* cares about your health..

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Accredo and Cvs Caremark Pros and Cons

Pros
  • No pros
  • Long time waiting on hold
  • Long time waiting on hold
  • No any
  • Customer service offered by all of the representatives
  • Usually very courteous
Cons
  • Bad customer service
  • Time consuming
  • Incompetent in general and no problem resolution
  • Horrible customer service
  • Time wasting
  • Poor business practices

Accredo and Cvs Caremark Most Positive Reviews

Top rated reviews
5

Thank you to David in Florida - my representative on the phone this afternoon. There was a mix up with my prescription....

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5

CVS has sent me several questionnaires concerning my experience at the CVS in Orange, CT. and my responses have always...

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4.8

I've been getting immunoglobulins from them for 5 months now. They're extremely responsive and ship on time. There's...

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5

Jane was very helpful. I had a question conserning the extra care card, but unfortunately, i was a but confused. I was g...

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Accredo and Cvs Caremark Most Critical Reviews

Lowest rated reviews
1

Accredo has had my prescription for 22 days and it still has not been mailed. two plus weeks without my medication....

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1

You stopped selling tobacco products yet you continue to sell candy,cookies,sodas,snacks and all kinds of *** related...

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1

Accredo gives me the runaround. Supervisors make up answers to get me off the line. They cannot answer why they cannot...

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1

NEVER have I received SO much incorrect information. NEVER have I been treated so poorly. Their incompetence is astoundi...

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Accredo and Cvs Caremark Latest Reviews

Recent published reviews
1

Being treated for breast cancer I have an Rx that needs to be delivered every three months. Virtually EVERY month there...

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1.6

Awful Service at CVS Caremark Mail Order Pharmacy. To be fair the representatives answer the phone quickly and are nice...

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No votes

This is a terrible company and I wish my Insurance would have a different specialty pharmacy we could go through. Receiv...

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1

I tried to move my Rx from cvs to local pharmacy - I do NOT want to stand in a target store covid hotspot for a refill...

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Accredo and Cvs Caremark Products and Services

Most reviewed product and services
  • Accredo Prescription Refill (69 reviews)
  • Accredo Humira Prescription Refill (11 reviews)
  • Accredo Shipping Service (11 reviews)
  • Cvs Caremark Prescription Refill (135 reviews)
  • Cvs Caremark Pharmacist (13 reviews)
  • Cvs Caremark Shipping Service (7 reviews)