PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Accredo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna
Accredo

Cigna and Accredo Overview

Total reviews
415
253
Company responses
0
0
Issues resolved
0
1

Cigna and Accredo Consumer Ratings

Rank
224 out of 1067 in Insurance category
146 out of 538 in Pharmacy category
Customer service
190 in category
101 in category
Website
169 in category
117 in category
Product or Service Quality
175 in category
98 in category
Diversity of Products or Services
172 in category
109 in category

Cigna and Accredo Rating Details

Customer service
1.2 (128 reviews)
1.1 (141 reviews)
Reviewer's quote

...Customer service are the worst and helpless. They do not have a clue..

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I was absolutely appalled with the customer service representative I spoke with today. I was calling to report that my stolen package from 5/25/20 was returned to my porch on 5/28/20 between 1100-1200 hours, by the unknown individual who fraudulently signed for it as '*** *******. ' She advised she...

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Website
1.6 (102 reviews)
1.2 (103 reviews)
Reviewer's quote

Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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Your website won’t allow me to attach invoices. So look these up Invoice number - 0393327787 - incorrect Invoice number - 038471250 - correct So your emails that I have says you cannot give me correct invoice is again a lie and total incompetence on Anthem and its companies 3-14-2017 I have no...

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Product or Service Quality
1.2 (100 reviews)
1.1 (121 reviews)
Reviewer's quote

However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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...I am not sure if this company is going through some financial changes or what, but I can tell you that this is the level of customer of service you will receive..

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Diversity of Products or Services
1.5 (93 reviews)
1.3 (103 reviews)
Reviewer's quote

...Wentworth President, Express Scripts & Cigna Services $8,875,346 Nicole S. Jones Executive Vice President, General Counsel $4,009,355 Jason D. Sadler President, International Markets $3,526,008 David M...

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Back in December my doctor prescribed a medication that I had to purchase from a specialty pharmacy. As luck would have it, I was given Accredo. I have two insurances. I asked how much each insurance would cover. "We don't know until we ship it out" You mean you can't give me a cost of my...

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Cigna and Accredo Pros and Cons

Pros
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • No pros
  • Long time waiting on hold
  • Unsure
Cons
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Bad customer service
  • Time consuming
  • Incompetent in general and no problem resolution

Cigna and Accredo Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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5

Thank you to David in Florida - my representative on the phone this afternoon. There was a mix up with my prescription....

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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4.8

I've been getting immunoglobulins from them for 5 months now. They're extremely responsive and ship on time. There's...

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Cigna and Accredo Most Critical Reviews

Lowest rated reviews
1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

Accredo has had my prescription for 22 days and it still has not been mailed. two plus weeks without my medication....

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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1

Accredo gives me the runaround. Supervisors make up answers to get me off the line. They cannot answer why they cannot...

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Cigna and Accredo Latest Reviews

Recent published reviews
1.6

Cigna use a third party to screen approval of medical test procedures. When it come to MRI they denied to customer to...

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2

This Pharmacy does not update your status whenever there is a change in medication.
They constantly call about the same t...

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1

It is the worst insurance company that I have ever had. It is really hard to get your money back after submitting a...

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1

Back in December my doctor prescribed a medication that I had to purchase from a specialty pharmacy. As luck would have...

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Cigna and Accredo Products and Services

Most reviewed product and services
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Accredo Prescription Refill (69 reviews)
  • Accredo Customer Care (40 reviews)
  • Accredo Humira Prescription Refill (11 reviews)