PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Accredo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna
1.4
Accredo
1.2
Cigna
Accredo

Cigna and Accredo Overview

Total reviews 470 385
Company responses 0 0
Issues resolved 1 3

Cigna and Accredo Consumer Ratings

Rank
322 out of 1820 in Insurance category
172 out of 684 in Pharmacy category
Customer service
322 in category
140 in category
Website
268 in category
143 in category
Product or Service Quality
295 in category
134 in category
Diversity of Products or Services
274 in category
137 in category

Cigna and Accredo Rating Details

Customer service
1.2
(163 reviews)
1.1
(229 reviews)
Reviewer's quote

...and changed my address with the post office immediately) and saying that I only had a limited amount of time to change plans so that it would be in my new service area. I moved TWO MILES from my old place. And because Cigna sent the letter on...

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...if i end up in the hospital i am sending the bill to accredo they suck most customer service people suck too . one or two good ones . but they keep giving me the run around and not my medication..

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Website
1.6
(129 reviews)
1.2
(179 reviews)
Reviewer's quote

Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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...The website says 5-7 calendar days. It has been in status of Pharmacy review for more than 10 days. The doctor spoke with the pharmacist 2 days ago and was assured the prescription would ship yesterday at the latest...

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Product or Service Quality
1.3
(126 reviews)
1.1
(202 reviews)
Reviewer's quote

When I called customer service to find out status, I learned on a recorded line that the Cigna agent never registered the request despite dozen of emails stating information to the contrary. Dozens of emails and recorded conversations documenting that Cigna doesn't have to accept PPO patients which...

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...I can't believe my company uses this service for specialty medications..

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Diversity of Products or Services
1.5
(115 reviews)
1.3
(176 reviews)
Reviewer's quote

Its Cigna not communicating because its multiple doctors different services and offices and it happens almost every time I have some new medication or treatment required. Get this BS one of the most recent requests for authorization was my doctor increased the dosage of a medication I was on for...

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So many of my patients are in pain and hurting and this company just never sends their medication. It takes them 3 months to "process" patient information when Rite Aid can fill a script in 30 minutes. If we have to do a Prior Auth its always denied, I can't see how this can go on its negligence on...

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Cigna and Accredo Pros and Cons

Pros
  • Some of the people seemed to care a little bit
  • Benefits
  • Used to be excellent
  • No pros
  • Non
  • Long time waiting on hold
Cons
  • Terrible customer service
  • No accountability
  • Deceitful business practices
  • Bad customer service
  • Time consuming
  • Will not recommend to anyone

Cigna and Accredo Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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5

Thank you to David in Florida - my representative on the phone this afternoon. There was a mix up with my prescription....

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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4.8

I've been getting immunoglobulins from them for 5 months now. They're extremely responsive and ship on time. There's...

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Cigna and Accredo Most Critical Reviews

Lowest rated reviews
1

Wasteful, ignorant company. They did not cover a vaccination shot that should have been covered. Instead they have...

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1

Worst Pharmacy I have ever encountered
My son's prescription has taken over two weeks and is still not processed. When it...

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1

To whom it may concern,

This letter is to document fraud that occurred with my health care insurance on December 30, 20...

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1

Accredo just came up with a new $2.00JUNK fee called "distribution fee." They, of course, blame the insurance company....

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Cigna and Accredo Latest Reviews

Recent published reviews
No votes

In December 2023, we were notified that due to a glitch in Cignas software our dental insurance was cancelled due to non...

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1

So many of my patients are in pain and hurting and this company just never sends their medication. It takes them 3...

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1

I've multiple attempts to get a simple question answered, and had to endure a prerecorded lengthy sales pitch for a...

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1

Too much to type! ACCREDO S**KS! Waiting for 4 weeks trying to get a medicine that has been totally approved is insane.

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