PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Accredo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna
Accredo

Cigna and Accredo Overview

Total reviews
410
221
Company responses
0
0
Issues resolved
0
1

Cigna was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 410 reviews. It is 189 reviews more than Accredo received since Jun 9, 2013.

Cigna and Accredo Consumer Ratings

Rank
217 out of 1479 in Insurance category
137 out of 723 in Pharmacy category
Customer service
178 in category
91 in category
Website
153 in category
102 in category
Product or Service Quality
165 in category
86 in category

Cigna and Accredo Rating Details

Customer service
1.2 (124 reviews)
1.1 (118 reviews)
Reviewer's quote

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

Bunchof F

my insurance Cigna switched couple of months ago from Cigna home delivery to Accredo Prescription delivery completely incompetent customer service. Right now I am without medication because they are giving me different story each time when I call in..

Massiah
Website
1.6 (99 reviews)
1.2 (87 reviews)
Reviewer's quote

...levant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one ...

PissedConsumer1097379

Your website won’t allow me to attach invoices. So look these up Invoice number - 0393327787 - incorrect Invoice number - 038471250 - correct So your emails that I have says you cannot give me correct invoice is again a lie and total incompetence on Anthem and its companies 3-14-2017 I have no...

PissedConsumer1021210
Product or Service Quality
1.2 (96 reviews)
1.1 (100 reviews)
Reviewer's quote

However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

Monique B

...I then began reading the experiences of others and was shocked and dismayed that a company of this nature demonstrates consistently poor service experiences to at risk patients! To save you some reading time...

Sereena

Cigna and Accredo Pros and Cons

Pros
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • No pros
  • Long time waiting on hold
  • David my representative
Cons
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Bad customer service
  • Time consuming
  • Incompetent

Cigna and Accredo Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

5

Thank you to David in Florida - my representative on the phone this afternoon. There was a mix up with my prescription....

Cigna and Accredo Most Critical Reviews

Lowest rated reviews
1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

1

Accredo has had my prescription for 22 days and it still has not been mailed. two plus weeks without my medication....

Cigna and Accredo Latest Reviews

Recent published reviews
1

I and my wife are both retired and living on a fixed income. Due to the change in health care we switched carriers....

Read all 410 reviews
1

My doctor started me on STELARA tp treat my Crohn's disease. My 1st treatment was at my doctor's office and it seemed to...

Read all 221 reviews

Cigna and Accredo Products and Services

Most reviewed product and services
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Accredo Prescription Refill (66 reviews)
  • Accredo Customer Care (36 reviews)
  • Accredo Humira Prescription Refill (11 reviews)