PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Accredo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna
Accredo

Cigna and Accredo Overview

Total reviews 418 263
Company responses 0 0
Issues resolved 0 1

Cigna and Accredo Consumer Ratings

Rank
230 out of 1087 in Insurance category
141 out of 557 in Pharmacy category
Customer service
190 in category
100 in category
Website
171 in category
118 in category
Product or Service Quality
173 in category
101 in category
Diversity of Products or Services
170 in category
108 in category

Cigna and Accredo Rating Details

Customer service
1.2 (130 reviews)
1.1 (148 reviews)
Reviewer's quote

...Customer service are the worst and helpless. They do not have a clue..

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I was absolutely appalled with the customer service representative I spoke with today. I was calling to report that my stolen package from 5/25/20 was returned to my porch on 5/28/20 between 1100-**** hours, by the unknown individual who fraudulently signed for it as '*** *******. ' She advised she...

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Website
1.6 (103 reviews)
1.2 (111 reviews)
Reviewer's quote

Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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...Their website really sucks too..

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Product or Service Quality
1.2 (100 reviews)
1.2 (129 reviews)
Reviewer's quote

However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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...Incompetence does not even begin to describe their customer service department..

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Diversity of Products or Services
1.5 (93 reviews)
1.4 (111 reviews)
Reviewer's quote

...Wentworth President, Express Scripts & Cigna Services $8,875,346 Nicole S. Jones Executive Vice President, General Counsel $4,009,355 Jason D. Sadler President, International Markets $3,526,008 David M...

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They do NOT seem to know what they are doing! I can fax a prescription to them with the approval info and also send it electronically with approval info, yet I get notified that the medication requires prior auth before they can fill it. REALLY?! Look at what I send you!My patients tell me weekly...

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Cigna and Accredo Pros and Cons

Pros
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • No pros
  • Long time waiting on hold
  • Unsure
Cons
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Bad customer service
  • Time consuming
  • Incompetent in general and no problem resolution

Cigna and Accredo Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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5

Thank you to David in Florida - my representative on the phone this afternoon. There was a mix up with my prescription....

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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4.8

I've been getting immunoglobulins from them for 5 months now. They're extremely responsive and ship on time. There's...

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Cigna and Accredo Most Critical Reviews

Lowest rated reviews
1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

Accredo has had my prescription for 22 days and it still has not been mailed. two plus weeks without my medication....

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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1

Accredo gives me the runaround. Supervisors make up answers to get me off the line. They cannot answer why they cannot...

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Cigna and Accredo Latest Reviews

Recent published reviews
No votes

I have been contacting your provider enrollment department since July to obtain a contract for 2 providers I am working...

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1.4

They do NOT seem to know what they are doing! I can fax a prescription to them with the approval info and also send it e...

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1.3

These are the most incompetent claims representatives ever. I have been doing Dental Insurance for 35 plus years. They...

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1

This company is a train wreck. Dont use them if you dont have to. I have to and have chosen life isnt worth using them...

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Cigna and Accredo Products and Services

Most reviewed product and services
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Accredo Prescription Refill (69 reviews)
  • Accredo Shipping Service (11 reviews)
  • Accredo Humira Prescription Refill (11 reviews)