PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Accredo and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Accredo
Cigna

Accredo and Cigna Overview

Total reviews
217
408
Company responses
0
0
Issues resolved
1
0

Cigna was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 408 reviews. It is 191 reviews more than Accredo received since Jun 9, 2013.

Accredo and Cigna Consumer Ratings

Rank
133 out of 774 in Pharmacy category
216 out of 1884 in Insurance category
Staff
93 in category
170 in category
Customer service
91 in category
178 in category
Product or Service Quality
86 in category
164 in category

Accredo and Cigna Rating Details

Staff
1.2 (117 reviews)
1.3 (85 reviews)
Reviewer's quote

Ironically, I work as a Senior staff member of my insurance company for whom Accredo is a vendor "partner". I'm not looking for special treatment, but I do know more and have escalation resources available other patients don't. Quite frankly, I've received no better care or service as a result of...

Sereena

...It will take a few days to get them all that pile they want and none of the staff is helpful, there is no compassion. So far during my recovery, all I do is worry. Never do business with these people...

PissedConsumer821540
Customer service
1.1 (115 reviews)
1.2 (123 reviews)
Reviewer's quote

...They don't treat you like a paying customer when you are often giving them thousands through insurance. We spent 150k last month through insurance (yes its insurance paying but its still them being paid). Then regularly its 15k a month in medications at the negotiated price...

PissedConsumer1720823

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

Bunchof F
Product or Service Quality
1.1 (97 reviews)
1.2 (96 reviews)
Reviewer's quote

I always dread calling for an order of supply because for some reason it seems most of the customer service reps that I get always have an attitude. I've been getting my medication from this pharmacy for 5+ years and a handful of their customer service reps. have attitude problems...

PissedConsumer1652966

Order insulin through mail no more pick up at Pharmacy they said 7 days 7 days call back medicine never was sent they said I'm sorry no insulin so they told me to wait 7 more days with no insulin this Cigna really sucks they tell too many lies

PissedConsumer1316254

Accredo and Cigna Pros and Cons

Pros
  • No pros
  • Long time waiting on hold
  • David my representative
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
Cons
  • Bad customer service
  • Time consuming
  • Incompetent
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Accredo and Cigna Most Positive Reviews

Top rated reviews
5

Thank you to David in Florida - my representative on the phone this afternoon. There was a mix up with my prescription....

5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

Accredo and Cigna Most Critical Reviews

Lowest rated reviews
1

Accredo has had my prescription for 22 days and it still has not been mailed. two plus weeks without my medication....

1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

Accredo and Cigna Latest Reviews

Recent published reviews
1.7

Let me start by saying I thought my case was an unfortunate mishap with Accredo. I then began reading the experiences of...

Read all 217 reviews
1

CIGNA likes to avoid paying LTD claims at all costs. Just Google CIGNA LTD complaints vs taking my word. Then spread the...

Read all 408 reviews

Accredo and Cigna Products and Services

Most reviewed product and services
  • Accredo Prescription Refill (63 reviews)
  • Accredo Customer Care (36 reviews)
  • Accredo Humira Prescription Refill (10 reviews)
  • Cigna Health Insurance (106 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)