PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Accredo and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Accredo
Cigna

Accredo and Cigna Overview

Total reviews
246
412
Company responses
0
0
Issues resolved
1
0

Accredo and Cigna Consumer Ratings

Rank
142 out of 526 in Pharmacy category
223 out of 1051 in Insurance category
Customer service
94 in category
184 in category
Product or Service Quality
89 in category
170 in category
Value for money
98 in category
147 in category
Website
108 in category
161 in category

Accredo and Cigna Rating Details

Customer service
1.1 (136 reviews)
1.2 (126 reviews)
Reviewer's quote

Major lack of customer service, not willing to help patients, lack of communication to the patient as well as rude customer service reps. A true shame that insurance companies only allow one specialty pharmacy to use when they are so awful and it affects the health and life of a patient..

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...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

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Product or Service Quality
1.1 (117 reviews)
1.2 (98 reviews)
Reviewer's quote

...I am not sure if this company is going through some financial changes or what, but I can tell you that this is the level of customer of service you will receive..

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However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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Value for money
1.2 (104 reviews)
1.4 (71 reviews)
Reviewer's quote

...They wouldn't even talk to the copay representative that would confirm they have the money. I'm completed out of meds and they it could take a week to 10 days to process. The worst I've ever dealt with..

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...about CIGNA on the Internet, I fully expect them to deny my claim as this is standard procedure for the company so their CEO, and VP's can make all the money they do being overpaid for denying valid claims as indicated by past State Insurance Department investigations, fines, rulings. I have a Psychiatric Nurse Practitioner, Primary Care Physician,...

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Website
1.2 (99 reviews)
1.6 (99 reviews)
Reviewer's quote

Your website won’t allow me to attach invoices. So look these up Invoice number - 0393327787 - incorrect Invoice number - 038471250 - correct So your emails that I have says you cannot give me correct invoice is again a lie and total incompetence on Anthem and its companies 3-14-2017 I have no...

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...levant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one ...

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Accredo and Cigna Pros and Cons

Pros
  • No pros
  • Long time waiting on hold
  • Unsure
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
Cons
  • Bad customer service
  • Time consuming
  • Incompetent in general and no problem resolution
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Accredo and Cigna Most Positive Reviews

Top rated reviews
5

Thank you to David in Florida - my representative on the phone this afternoon. There was a mix up with my prescription....

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5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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4.8

I've been getting immunoglobulins from them for 5 months now. They're extremely responsive and ship on time. There's...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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Accredo and Cigna Most Critical Reviews

Lowest rated reviews
1

Accredo has had my prescription for 22 days and it still has not been mailed. two plus weeks without my medication....

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1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

Accredo gives me the runaround. Supervisors make up answers to get me off the line. They cannot answer why they cannot...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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Accredo and Cigna Latest Reviews

Recent published reviews
1

I've never met people who take hours of your time to ship a medication their incompetence is mind numbing voidA

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1.2

I called Cigna Dental in the Fall to see if I could enhance my coverage. They told me I had to wait until the end of...

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1

Every single month since I got this prescription plan on January 1st I have had an issue with my prescription and my...

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1

Basically Cigna keeps stringing you along with denials saying they are waiting on paperwork from your doctors. They...

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Accredo and Cigna Products and Services

Most reviewed product and services
  • Accredo Prescription Refill (69 reviews)
  • Accredo Customer Care (39 reviews)
  • Accredo Humira Prescription Refill (11 reviews)
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)