PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Accredo and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Accredo
Cigna

Accredo and Cigna Overview

Total reviews 267 418
Company responses 0 0
Issues resolved 1 0

Accredo and Cigna Consumer Ratings

Rank
144 out of 721 in Pharmacy category
236 out of 1097 in Insurance category
Customer service
103 in category
193 in category
Product or Service Quality
103 in category
174 in category
Value for money
113 in category
160 in category
Diversity of Products or Services
114 in category
171 in category

Accredo and Cigna Rating Details

Customer service
1.1 (150 reviews)
1.2 (130 reviews)
Reviewer's quote

I was absolutely appalled with the customer service representative I spoke with today. I was calling to report that my stolen package from 5/25/20 was returned to my porch on 5/28/20 between 1100-**** hours, by the unknown individual who fraudulently signed for it as '*** *******. ' She advised she...

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...Customer service are the worst and helpless. They do not have a clue..

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Product or Service Quality
1.2 (131 reviews)
1.2 (100 reviews)
Reviewer's quote

...phone call may be monitored for quality does NOT appear to be working. There is no quality. If you have any way to avoid using this *** company do so! And oh by the way take a look at the compensation packages the leadership team takes in every year...

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However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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Value for money
1.2 (115 reviews)
1.3 (73 reviews)
Reviewer's quote

...They wouldn't even talk to the copay representative that would confirm they have the money. I'm completed out of meds and they it could take a week to 10 days to process. The worst I've ever dealt with..

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...about CIGNA on the Internet, I fully expect them to deny my claim as this is standard procedure for the company so their CEO, and VP's can make all the money they do being overpaid for denying valid claims as indicated by past State Insurance Department investigations, fines, rulings. I have a Psychiatric Nurse Practitioner, Primary Care Physician,...

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Diversity of Products or Services
1.4 (114 reviews)
1.5 (93 reviews)
Reviewer's quote

My ENT put in for dupixent at the end of August. I had a sinus surgery done on September 24th and was prescribed dupixent for nasal polyps. This request was made about a month before I had surgery. I have gone back and forth with express scripts and accredo for the last two months trying to get the...

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...Wentworth President, Express Scripts & Cigna Services $8,875,346 Nicole S. Jones Executive Vice President, General Counsel $4,009,355 Jason D. Sadler President, International Markets $3,526,008 David M...

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Accredo and Cigna Pros and Cons

Pros
  • No pros
  • Long time waiting on hold
  • Long time waiting on hold
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
Cons
  • Bad customer service
  • Time consuming
  • Incompetent in general and no problem resolution
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Accredo and Cigna Most Positive Reviews

Top rated reviews
5

Thank you to David in Florida - my representative on the phone this afternoon. There was a mix up with my prescription....

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5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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4.8

I've been getting immunoglobulins from them for 5 months now. They're extremely responsive and ship on time. There's...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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Accredo and Cigna Most Critical Reviews

Lowest rated reviews
1

Accredo has had my prescription for 22 days and it still has not been mailed. two plus weeks without my medication....

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1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

Accredo gives me the runaround. Supervisors make up answers to get me off the line. They cannot answer why they cannot...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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Accredo and Cigna Latest Reviews

Recent published reviews
1

My ENT put in for dupixent at the end of August. I had a sinus surgery done on September 24th and was prescribed...

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No votes

I have been contacting your provider enrollment department since July to obtain a contract for 2 providers I am working...

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1

Being treated for breast cancer I have an Rx that needs to be delivered every three months. Virtually EVERY month there...

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1.3

These are the most incompetent claims representatives ever. I have been doing Dental Insurance for 35 plus years. They...

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Accredo and Cigna Products and Services

Most reviewed product and services
  • Accredo Prescription Refill (69 reviews)
  • Accredo Humira Prescription Refill (11 reviews)
  • Accredo Shipping Service (11 reviews)
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)