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Furniture and Decor
  • 9 ISSUES RESOLVED
  • 1781 TOTAL REVIEWS
  • $660K CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
1.4
Customer service
Staff
Diversity of Products or Services
Website
Reliability
  • No i dislike their business 9
  • Furniture 4
  • Delivery crew 4
  • 90 same as cash 4
  • Too much stress 3

Customers don't like

  • Exceptionally high lease fees9
  • Unprofessionalism8
  • Terrible customer service8
  • With held information7
  • Extremely high lease fees7
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West Elm

Furniture and Decor
Has verified representatives
  • 8 ISSUES RESOLVED
  • 34 COMPANY RESPONSES
  • 520 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $927 AVERAGE LOSS
2.0
Customer service
Staff
Diversity of Products or Services
Website
Reliability
  • Design aesthetic 9
  • Style and design 6
  • Product design 6
  • Merchandise 6
  • Design 6

Customers don't like

  • Customer service25
  • Lack of action to fix the problem8
  • Late delivery7
  • Customer service response6
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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