PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acceptance Now
Rooms To Go

Acceptance Now and Rooms To Go Overview

Total reviews
2245
2357
Company responses
0
0
Issues resolved
10
16

Acceptance Now and Rooms To Go Consumer Ratings

Rank
402 out of 1503 in Furniture and Decor category
294 out of 1503 in Furniture and Decor category
Customer service
276 in category
237 in category
Reliability
222 in category
216 in category
Website
380 in category
227 in category
Diversity of Products or Services
368 in category
244 in category

Acceptance Now and Rooms To Go Rating Details

Customer service
1.3 (1067 reviews)
1.4 (784 reviews)
Reviewer's quote

...The poor customer service and horrible attitudes is something to be desired. I’m paying my money and no one is or can be professional to answer a question. They are the worst! If I could do all over again I would have never purchased furniture through Acceptance Now...

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...Been trying to get manager to help me and he refuses customer service won't even help me. I do not recommend anyone to shop the Rooms To Go. They will lie to you to get your money and refuse to stand behind their word...

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Reliability
1.4 (937 reviews)
1.4 (656 reviews)
Reviewer's quote

I have called the local store in order to get proof that I paid my account off. I am currently buying a home and the account showed opened on my credit report and my lender advised that the account is affecting my debt to income ratio. Once the credit has been pulled they can not pull it again. It...

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Last Year I bought a Sofa from Rooms to Go, the sofa was nice it had a dimple in it, but it was ok, I can live with that. Next I bought a kitchen table and four chairs looks very nice except the chairs legs are uneven, but one chair you could see was visibly shorter than the others by at least an...

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Website
1.5 (935 reviews)
2.3 (572 reviews)
Reviewer's quote

... and take payments? WTF!!! This is the worst situation because my interest is supposed to start in June and I'm at the point of refusing to pay any interest!! Website only gives me option to pay their desired amount and I want to see my balance and pay the whole thing off:wtf:....

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On the website it didn't indicate it was a slip on or I would not have chosen it. When I contacted customers service to let them know that is not what I ordered and referred them back to the website, I was told it was taken down from the website. I want Rooms to Go to take ownership and refund me...

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Diversity of Products or Services
1.8 (929 reviews)
2.3 (624 reviews)
Reviewer's quote

The Acceptance Now Credit Services in Harahan, LA office staff consisting of 2 women receptionists are incompetent and crooked. Each month when I go to make my payment (On Time), they tell me a Different Balance NOT in accordance with my furniture contract agreement, THEN!! Hand me 2 Different...

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I am so disheartened to your customer service and how notifying customers of products and services. I also had an order that was not in stock that I had to cancel without proper notification of its availability. I plan on paying my rooms to go balance of approximately $400 and plan to never use...

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Acceptance Now and Rooms To Go Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • Sales representative
  • Good price
  • Friendly sales person
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Acceptance Now and Rooms To Go Most Positive Reviews

Top rated reviews
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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5

Very Deceptive!!! Acceptance Now..this shouldn't even be considered a company. They represent GREED. When I initially be...

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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Acceptance Now and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

I PURCHASED WASHER/DRYER FROM THIS RIP OFF COMPANY AND I WAS TOLD THIS WAS A 90 DAY SAME AS CASH TRANSACTION. AFTER PAYI...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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Acceptance Now and Rooms To Go Latest Reviews

Recent published reviews
1.2

I payed the m off and got no credit.and they got it on my trw.

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2.9

Last Year I bought a Sofa from Rooms to Go, the sofa was nice it had a dimple in it, but it was ok, I can live with...

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No votes

Tried paying off my balance making small payments every week. The balance kept going up every week instead of...

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1

Just a couple of minutes ago we receive the delivery, of a queen mattress and queen motion essential, a twin mattress an...

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Acceptance Now and Rooms To Go Products and Services

Most reviewed product and services
  • Acceptance Now Furniture Leasing (467 reviews)
  • Acceptance Now Customer Care (282 reviews)
  • Acceptance Now Manager (134 reviews)
  • Rooms To Go Customer Care (172 reviews)
  • Rooms To Go Warranty (151 reviews)
  • Rooms To Go Repair (47 reviews)