PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Acceptance Now as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent A Center
Acceptance Now

Rent A Center and Acceptance Now Overview

Total reviews
1859
2234
Company responses
0
0
Issues resolved
6
10

Rent A Center and Acceptance Now Consumer Ratings

Rank
72 out of 385 in Rentals category
396 out of 1486 in Furniture and Decor category
Customer service
No votes
274 in category
Product or Service Quality
No votes
209 in category
Website
No votes
375 in category
Exchange, Refund and Cancellation Policy
No votes
251 in category

Rent A Center and Acceptance Now Rating Details

Customer service
No votes
1.3 (1063 reviews)
Reviewer's quote

...didnt have a problem with coming back on board But said due to Corona no deliveries, only curve side , he then gave me a # for RCA Jamica, when I call there customer service told me it's the same there cure side only and that I needed to go back to the store I originally was with so calls back Laurelton store and Sophia answers I gave my full name and she told me I cant get any merchandise for from hear , I said to her why she you just ,so I hung up ,called back her said the same thing again , I ask to speak to a manager she told she is the manager and I cant get anything from her store nothing told me to stop calling because I'm not going to accommodate anything at this store so stop calling the store and I contact customer...

Read full review

Was told two weeks after pandemic I can use benefits insurance I pay for monthly to help with payment well, LIES LIES! They dont answer you in customer service, nor corporate. They dont respond and your unable to reach anyone to help you find out whats your options. I spoke to a rude young lady at...

Read full review
Product or Service Quality
No votes
1.7 (915 reviews)
Reviewer's quote

Customer service advised me to make a week payment and work with the store for an extension on my monthly payments, and if I have any issue after contacting the store an d making payment arrangements for an extension to call her back or customer service. Thank You..

Read full review

...These people have the worst attitude in customer service I have ever seen. I would not recommend this company for anything; don't make the mistake of getting involved with these people. Worst company ever...

Read full review
Website
No votes
1.5 (933 reviews)
Reviewer's quote

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

Read full review

... and take payments? WTF!!! This is the worst situation because my interest is supposed to start in June and I'm at the point of refusing to pay any interest!! Website only gives me option to pay their desired amount and I want to see my balance and pay the whole thing off:wtf:....

Read full review
Exchange, Refund and Cancellation Policy
No votes
1.3 (923 reviews)
Reviewer's quote

...I would just like one refund of the two..

Read full review

...That supervisor took my information and said they would take care of my cancellation. When I called Tuesday, neither rooms to go or AN were advised of my cancellation. But finally it was cancelled on Tuesday...

Read full review

Rent A Center and Acceptance Now Pros and Cons

Pros
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
  • No i dislike their business
  • Furniture
  • 90 same as cash
Cons
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information

Rent A Center and Acceptance Now Most Positive Reviews

Top rated reviews
5

I bought a sectional from rac in Logan , Oh and weeks after we had it my kids started getting bites on them. It was bed...

Read full review
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

Read full review
5

I was paying on a washer dryer pair as noted on thecontract. The contract was for two years, at the end of the two...

Read full review
5

Very Deceptive!!! Acceptance Now..this shouldn't even be considered a company. They represent GREED. When I initially be...

Read full review

Rent A Center and Acceptance Now Most Critical Reviews

Lowest rated reviews
1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

Read full review
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

Read full review
1

there is so much scam,dishonesty, lies,trustworthinessthat store location#5506-M,should be closed down now!y last liv...

Read full review
1

I PURCHASED WASHER/DRYER FROM THIS RIP OFF COMPANY AND I WAS TOLD THIS WAS A 90 DAY SAME AS CASH TRANSACTION. AFTER PAYI...

Read full review

Rent A Center and Acceptance Now Latest Reviews

Recent published reviews
1

I am a customer at the Manassas Va store I recently spoke to the manager of the store she is very aware of my issues...

Read full review
No votes

On hold for 30 minutes and no one picked up the call.

Read full review
No votes

Hola mi nombre es lleimi Restrepo soy cliente quiero que me ayuden no estoy trabajando estoy haciendo los pagos...

Read full review
1

Why cant I see the early payoff... cant see my payments made..I am not satisfied with ur company.. at least with...

Read full review

Rent A Center and Acceptance Now Products and Services

Most reviewed product and services
  • Rent A Center Manager (287 reviews)
  • Rent A Center Customer Care (166 reviews)
  • Rent A Center Account (82 reviews)
  • Acceptance Now Furniture Leasing (467 reviews)
  • Acceptance Now Customer Care (281 reviews)
  • Acceptance Now Manager (134 reviews)