PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Acceptance Now as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent A Center
Acceptance Now

Rent A Center and Acceptance Now Overview

Total reviews
1804
2151
Company responses
0
0
Issues resolved
5
10

Acceptance Now was first mentioned on PissedConsumer on Jul 1, 2008 and since then this brand received 2151 reviews. It is 347 reviews more than Rent A Center received since Feb 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Rent A Center customer support team and Acceptance Now customer service.

Rent A Center and Acceptance Now Consumer Ratings

Rank
266 out of 2124 in Furniture and Decor category
403 out of 2124 in Furniture and Decor category
Customer service
213 in category
260 in category
Staff
292 in category
307 in category
Website
251 in category
360 in category

According to consumer ratings and reviews, Rent A Center ranks 137 points higher in the Furniture and Decor category than Acceptance Now. People gave Rent A Center 1.4 stars for Customer service criterion in Furniture and Decor category and it is 382 points higher than the worst rated brand in this category. At the same time, Acceptance Now was rated 1.3 stars for Customer service criterion in this category and it is 335 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rent A Center has a higher rating than Acceptance Now. Regarding Website criterion, consumers gave Rent A Center 2.2 stars and it is 58% greater than other in category. Acceptance Now however was rated 1.6 stars and it is 60% worse than other in category.

Rent A Center and Acceptance Now Rating Details

Customer service
1.4 (400 reviews)
1.3 (1031 reviews)
Reviewer's quote

...And definitely no communication with customers All I want is my damageD sectional replaced as promised. It was delivered damaged and I have been trying to work with these people . All I asked for was open communication...

Brenda J

THEY DO NOT CARE ABOUT YOU AS THE CUSTOMER AT ALL WHAT SO EVER! They take FULL advantage of people who have less than perfect credit. They know they have you by the B**LS and they treat you like *** of the earth. Someone REALLY needs to look into how they charge customers and take advantage of them...

Nena G
Staff
1.5 (379 reviews)
1.4 (995 reviews)
Reviewer's quote

They were supposed to deliver a washer and dryer to my home yesterday and was told they couldnt do it bc all but one staff member called off and now today they said they could not find my house and all they found was a corn field when im two miles down from hwy 20 and 73 intersection. I asked...

Curtis B

I was one day late on my payment and they called my employer looking for me! The office staff are not trained, their language skills are questionable and I was ripped off. When I told the "collector" that I no longer wanted the couch, he told me to just drop it off at any Rent a Center! when I...

Lee W
Website
2.2 (361 reviews)
1.6 (908 reviews)
Reviewer's quote

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

PissedConsumer698825

What kind of financing company calls you on a Sunday before your payment is even due? And the website is IMPOSSIBLE to log into, apparently you have to change your password 6 times and just continue to enter your SAME login information in order to make any type of payment, even when you’re set up...

Hanna M

Rent A Center and Acceptance Now Pros and Cons

Pros
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
  • No i dislike their business
  • Furniture
  • 90 same as cash
Cons
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information

Rent A Center and Acceptance Now Most Positive Reviews

Top rated reviews
5

I was low income, went into Rent A Center to be able to try and afford the washer. They ask me what date my cash...

5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

Rent A Center and Acceptance Now Most Critical Reviews

Lowest rated reviews
1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

Rent A Center and Acceptance Now Latest Reviews

Recent published reviews
4.2

I asked what to pay as my last payment over the phone and I was given $140.87 in Nov. My last payment is December. On...

Read all 1804 reviews
1.4

my grandmother passed away and they have Harassed me since she day she passed.

Read all 2151 reviews

Rent A Center and Acceptance Now Products and Services

Most reviewed product and services
  • Rent A Center Manager (283 reviews)
  • Rent A Center Customer Care (163 reviews)
  • Rent A Center Account (81 reviews)
  • Acceptance Now Furniture Leasing (464 reviews)
  • Acceptance Now Customer Care (275 reviews)
  • Acceptance Now Manager (129 reviews)