PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Rent A Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acceptance Now
Rent A Center

Acceptance Now and Rent A Center Overview

Total reviews
2159
1826
Company responses
0
0
Issues resolved
10
6

Acceptance Now was first mentioned on PissedConsumer on Jul 1, 2008 and since then this brand received 2159 reviews. It is 333 reviews more than Rent A Center received since Feb 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Acceptance Now customer support team and Rent A Center customer service.

Acceptance Now and Rent A Center Consumer Ratings

Rank
408 out of 1894 in Furniture and Decor category
267 out of 1894 in Furniture and Decor category
Customer service
263 in category
218 in category
Staff
310 in category
294 in category
Website
366 in category
254 in category

According to consumer ratings and reviews, Rent A Center ranks 141 points higher in the Furniture and Decor category than Acceptance Now. People gave Acceptance Now 1.3 stars for Customer service criterion in Furniture and Decor category and it is 342 points higher than the worst rated brand in this category. At the same time, Rent A Center was rated 1.4 stars for Customer service criterion in this category and it is 387 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rent A Center has a higher rating than Acceptance Now. Regarding Website criterion, consumers gave Acceptance Now 1.6 stars and it is 60% worse than other in category. Rent A Center however was rated 2.2 stars and it is 58% greater than other in category.

Acceptance Now and Rent A Center Rating Details

Customer service
1.3 (1035 reviews)
1.4 (405 reviews)
Reviewer's quote

I called to get my merchandise rescheduled and the Jeremy was very rude and condescending with his approach and the customer service experience was very subpar. Then Jeremy went on harass me as the customer about a payment that had not been delivered to me as the customer. I was setup on automatic...

Jatkins

...It’s a shame customer service sucks and the incompetence is so real. Smh...

Gloryvee M
Staff
1.4 (1001 reviews)
1.5 (383 reviews)
Reviewer's quote

I was one day late on my payment and they called my employer looking for me! The office staff are not trained, their language skills are questionable and I was ripped off. When I told the "collector" that I no longer wanted the couch, he told me to just drop it off at any Rent a Center! when I...

Lee W

They were supposed to deliver a washer and dryer to my home yesterday and was told they couldnt do it bc all but one staff member called off and now today they said they could not find my house and all they found was a corn field when im two miles down from hwy 20 and 73 intersection. I asked...

Curtis B
Website
1.6 (912 reviews)
2.2 (365 reviews)
Reviewer's quote

What kind of financing company calls you on a Sunday before your payment is even due? And the website is IMPOSSIBLE to log into, apparently you have to change your password 6 times and just continue to enter your SAME login information in order to make any type of payment, even when you’re set up...

Hanna M

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

PissedConsumer698825

Acceptance Now and Rent A Center Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Horrible customer service
  • Inability to work with me
  • Bad service

Acceptance Now and Rent A Center Most Positive Reviews

Top rated reviews
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

5

I was low income, went into Rent A Center to be able to try and afford the washer. They ask me what date my cash...

Acceptance Now and Rent A Center Most Critical Reviews

Lowest rated reviews
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

Acceptance Now and Rent A Center Latest Reviews

Recent published reviews

I need to see whats going on Im going to contact the better business Bureau this cant be right

Read all 2159 reviews
1

I went in to check on washer &;;;;; fridge & and; possibly tv & gaming system & talk to...

Read all 1826 reviews

Acceptance Now and Rent A Center Products and Services

Most reviewed product and services
  • Acceptance Now Furniture Leasing (464 reviews)
  • Acceptance Now Customer Care (275 reviews)
  • Acceptance Now Manager (130 reviews)
  • Rent A Center Manager (286 reviews)
  • Rent A Center Customer Care (164 reviews)
  • Rent A Center Account (82 reviews)