PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Rent A Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acceptance Now
Rent A Center

Acceptance Now and Rent A Center Overview

Total reviews 2249 1870
Company responses 0 0
Issues resolved 10 6

Acceptance Now and Rent A Center Consumer Ratings

Rank
456 out of 1531 in Furniture and Decor category
69 out of 394 in Rentals category
Customer service
274 in category
43 in category
Reliability
225 in category
44 in category
Website
392 in category
58 in category
Diversity of Products or Services
379 in category
49 in category

Acceptance Now and Rent A Center Rating Details

Customer service
1.3 (1070 reviews)
1.5 (422 reviews)
Reviewer's quote

...The poor customer service and horrible attitudes is something to be desired. I’m paying my money and no one is or can be professional to answer a question. They are the worst! If I could do all over again I would have never purchased furniture through Acceptance Now...

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...didnt have a problem with coming back on board But said due to Corona no deliveries, only curve side , he then gave me a # for RCA Jamica, when I call there customer service told me it's the same there cure side only and that I needed to go back to the store I originally was with so calls back Laurelton store and Sophia answers I gave my full name and she told me I cant get any merchandise for from hear , I said to her why she you just ,so I hung up ,called back her said the same thing again , I ask to speak to a manager she told she is the manager and I cant get anything from her store nothing told me to stop calling because I'm not going to accommodate anything at this store so stop calling the store and I contact customer...

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Reliability
1.4 (940 reviews)
1.6 (367 reviews)
Reviewer's quote

With the death of my father I called to Get a payment extension. In a year I have never had a late or incomplete payment.48 hrs BEFORE payment due I used the call back feature. After 23 min I was assured of the 2 week extension. On my payment date the $ came out despite my granted extension. Not...

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On March 24th, I began arental contract with Millersville Lancaster PA location for a new ashley mattress/used bed pedestal. March 26th , due to the pandemic, I was laid off from full time employment and after a "stay at home" order, my Uber/ Lyft business was non-existent.Until June 27th PUA...

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Website
1.5 (937 reviews)
2.2 (378 reviews)
Reviewer's quote

...It is now owned by Rent-A-Center you remember how ruthless rent a Center was right? everyone please go to the FTC website and file a complaint immediately . Then call the Attorney General's office inTexas I will give you the information of the CEO . When I edit this...

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So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

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Diversity of Products or Services
1.8 (933 reviews)
2 (369 reviews)
Reviewer's quote

The Acceptance Now Credit Services in Harahan, LA office staff consisting of 2 women receptionists are incompetent and crooked. Each month when I go to make my payment (On Time), they tell me a Different Balance NOT in accordance with my furniture contract agreement, THEN!! Hand me 2 Different...

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...back I got hung up on twice but the two weeks was up there so here it is now I pay additional weeks now I’m at the point where I no longer want to services because it’s always an issue with my pay due to the fact they didn’t put it in the system with those two weeks to cover my insurance that I also purchase a paid insurance for two weeks and if someone is giving me two weeks for free it should be the same as I paid so fast forward I decided I no longer my services is so ghetto the guy I was working with is not getting my messages so here it is now I have a Rent-A-Center furniture in my house that I have not paid for Going on 2 weeks at this point I do not want any more dealings with this...

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Acceptance Now and Rent A Center Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Horrible customer service
  • Inability to work with me
  • Bad service

Acceptance Now and Rent A Center Most Positive Reviews

Top rated reviews
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

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5

I bought a sectional from rac in Logan , Oh and weeks after we had it my kids started getting bites on them. It was bed...

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5

Very Deceptive!!! Acceptance Now..this shouldn't even be considered a company. They represent GREED. When I initially be...

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5

I was paying on a washer dryer pair as noted on thecontract. The contract was for two years, at the end of the two...

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Acceptance Now and Rent A Center Most Critical Reviews

Lowest rated reviews
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

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1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

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1

I PURCHASED WASHER/DRYER FROM THIS RIP OFF COMPANY AND I WAS TOLD THIS WAS A 90 DAY SAME AS CASH TRANSACTION. AFTER PAYI...

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1

there is so much scam,dishonesty, lies,trustworthinessthat store location#5506-M,should be closed down now!y last liv...

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Acceptance Now and Rent A Center Latest Reviews

Recent published reviews
No votes

I finished paying for my furniture May 2020. Some kind of fee has been taken out of my bank account fir the last three m...

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1

They had nice price on a dryer I was looking for they say no longer taking clients

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1.3

With the death of my father I called to Get a payment extension. In a year I have never had a late or incomplete payment...

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1

I had special ordered. A. Full 4 pc bedroom set for my daughter and also a 4 pc twin bedroom set for my son 2 days...

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Acceptance Now and Rent A Center Products and Services

Most reviewed product and services
  • Acceptance Now Furniture Leasing (467 reviews)
  • Acceptance Now Customer Care (284 reviews)
  • Acceptance Now Manager (134 reviews)
  • Rent A Center Manager (287 reviews)
  • Rent A Center Customer Care (167 reviews)
  • Rent A Center Account (82 reviews)