PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Rent A Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acceptance Now
Rent A Center

Acceptance Now and Rent A Center Overview

Total reviews
2244
1864
Company responses
0
0
Issues resolved
10
6

Acceptance Now and Rent A Center Consumer Ratings

Rank
400 out of 1494 in Furniture and Decor category
71 out of 387 in Rentals category
Customer service
276 in category
43 in category
Reliability
223 in category
43 in category
Website
380 in category
60 in category
Diversity of Products or Services
370 in category
57 in category

Acceptance Now and Rent A Center Rating Details

Customer service
1.3 (1066 reviews)
1.5 (419 reviews)
Reviewer's quote

...The poor customer service and horrible attitudes is something to be desired. I’m paying my money and no one is or can be professional to answer a question. They are the worst! If I could do all over again I would have never purchased furniture through Acceptance Now...

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...didnt have a problem with coming back on board But said due to Corona no deliveries, only curve side , he then gave me a # for RCA Jamica, when I call there customer service told me it's the same there cure side only and that I needed to go back to the store I originally was with so calls back Laurelton store and Sophia answers I gave my full name and she told me I cant get any merchandise for from hear , I said to her why she you just ,so I hung up ,called back her said the same thing again , I ask to speak to a manager she told she is the manager and I cant get anything from her store nothing told me to stop calling because I'm not going to accommodate anything at this store so stop calling the store and I contact customer...

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Reliability
1.4 (937 reviews)
1.6 (365 reviews)
Reviewer's quote

I have called the local store in order to get proof that I paid my account off. I am currently buying a home and the account showed opened on my credit report and my lender advised that the account is affecting my debt to income ratio. Once the credit has been pulled they can not pull it again. It...

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Rude ManagerPayment issuesNo working phone numbers

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Website
1.5 (935 reviews)
2.2 (377 reviews)
Reviewer's quote

... and take payments? WTF!!! This is the worst situation because my interest is supposed to start in June and I'm at the point of refusing to pay any interest!! Website only gives me option to pay their desired amount and I want to see my balance and pay the whole thing off:wtf:....

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So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

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Diversity of Products or Services
1.8 (928 reviews)
2 (368 reviews)
Reviewer's quote

The Acceptance Now Credit Services in Harahan, LA office staff consisting of 2 women receptionists are incompetent and crooked. Each month when I go to make my payment (On Time), they tell me a Different Balance NOT in accordance with my furniture contract agreement, THEN!! Hand me 2 Different...

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...back I got hung up on twice but the two weeks was up there so here it is now I pay additional weeks now I’m at the point where I no longer want to services because it’s always an issue with my pay due to the fact they didn’t put it in the system with those two weeks to cover my insurance that I also purchase a paid insurance for two weeks and if someone is giving me two weeks for free it should be the same as I paid so fast forward I decided I no longer my services is so ghetto the guy I was working with is not getting my messages so here it is now I have a Rent-A-Center furniture in my house that I have not paid for Going on 2 weeks at this point I do not want any more dealings with this...

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Acceptance Now and Rent A Center Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Horrible customer service
  • Inability to work with me
  • Bad service

Acceptance Now and Rent A Center Most Positive Reviews

Top rated reviews
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

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5

I bought a sectional from rac in Logan , Oh and weeks after we had it my kids started getting bites on them. It was bed...

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5

Very Deceptive!!! Acceptance Now..this shouldn't even be considered a company. They represent GREED. When I initially be...

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5

I was paying on a washer dryer pair as noted on thecontract. The contract was for two years, at the end of the two...

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Acceptance Now and Rent A Center Most Critical Reviews

Lowest rated reviews
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

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1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

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1

I PURCHASED WASHER/DRYER FROM THIS RIP OFF COMPANY AND I WAS TOLD THIS WAS A 90 DAY SAME AS CASH TRANSACTION. AFTER PAYI...

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1

there is so much scam,dishonesty, lies,trustworthinessthat store location#5506-M,should be closed down now!y last liv...

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Acceptance Now and Rent A Center Latest Reviews

Recent published reviews
No votes

Tried paying off my balance making small payments every week. The balance kept going up every week instead of...

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2.5

Rude Manager
Payment issues
No working phone numbers

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No votes

I called about overpayment issues and was directed to a so called manager who lacks professionalism and knowledge on...

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2.5

From day one store manager has been a complete jerk I call store he acts like I am someone else he keep calling me Jay...

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Acceptance Now and Rent A Center Products and Services

Most reviewed product and services
  • Acceptance Now Furniture Leasing (467 reviews)
  • Acceptance Now Customer Care (282 reviews)
  • Acceptance Now Manager (134 reviews)
  • Rent A Center Manager (287 reviews)
  • Rent A Center Customer Care (167 reviews)
  • Rent A Center Account (82 reviews)