PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Raymour and Flanigan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acceptance Now
Raymour and Flanigan

Acceptance Now and Raymour and Flanigan Overview

Total reviews
2244
456
Company responses
0
0
Issues resolved
10
1

Acceptance Now and Raymour and Flanigan Consumer Ratings

Rank
402 out of 1500 in Furniture and Decor category
299 out of 1500 in Furniture and Decor category
Customer service
276 in category
216 in category
Reliability
222 in category
205 in category
Diversity of Products or Services
369 in category
269 in category
Exchange, Refund and Cancellation Policy
258 in category
213 in category

Acceptance Now and Raymour and Flanigan Rating Details

Customer service
1.3 (1066 reviews)
1.5 (104 reviews)
Reviewer's quote

...The poor customer service and horrible attitudes is something to be desired. I’m paying my money and no one is or can be professional to answer a question. They are the worst! If I could do all over again I would have never purchased furniture through Acceptance Now...

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...and I want all my money back plus the interest! Raymond should not be in business they are crooks taking advantage of innocent people with their fraudulent customer service scam taking messages stalling through the warranty giving hope never returning calls of taking care of major issues of paying customers....

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Reliability
1.4 (937 reviews)
1.4 (82 reviews)
Reviewer's quote

I have called the local store in order to get proof that I paid my account off. I am currently buying a home and the account showed opened on my credit report and my lender advised that the account is affecting my debt to income ratio. Once the credit has been pulled they can not pull it again. It...

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I placed an order on June 2nd and today is July 7th I never get any shipping update yet. Try to reach over the phone, chat and email they never get back to me. Their whole phone system is corrupted. Even I did try to contact with their corporate office but same result. No one will pickup your phone...

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Diversity of Products or Services
1.8 (928 reviews)
2.2 (78 reviews)
Reviewer's quote

The Acceptance Now Credit Services in Harahan, LA office staff consisting of 2 women receptionists are incompetent and crooked. Each month when I go to make my payment (On Time), they tell me a Different Balance NOT in accordance with my furniture contract agreement, THEN!! Hand me 2 Different...

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...I also purchased other products on that same day for a total of $1152. 25 and have brought other furniture in the past and have been completely satisfied..

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Exchange, Refund and Cancellation Policy
1.3 (925 reviews)
1.4 (79 reviews)
Reviewer's quote

...That supervisor took my information and said they would take care of my cancellation. When I called Tuesday, neither rooms to go or AN were advised of my cancellation. But finally it was cancelled on Tuesday...

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...We got a refund instead..

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Acceptance Now and Raymour and Flanigan Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • Salesperson
  • Saleman
  • Sales person
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Terrible customer service
  • Inferior furniture
  • Lack of responsibility by company

Acceptance Now and Raymour and Flanigan Most Positive Reviews

Top rated reviews
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

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5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

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5

Very Deceptive!!! Acceptance Now..this shouldn't even be considered a company. They represent GREED. When I initially be...

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5

Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture

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Acceptance Now and Raymour and Flanigan Most Critical Reviews

Lowest rated reviews
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

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1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

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1

I PURCHASED WASHER/DRYER FROM THIS RIP OFF COMPANY AND I WAS TOLD THIS WAS A 90 DAY SAME AS CASH TRANSACTION. AFTER PAYI...

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1

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9,...

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Acceptance Now and Raymour and Flanigan Latest Reviews

Recent published reviews
No votes

Tried paying off my balance making small payments every week. The balance kept going up every week instead of...

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2.3

I did buy platinum protection plan on a lazy chair when I called and complain that the chair start to peel off I was...

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No votes

I called about overpayment issues and was directed to a so called manager who lacks professionalism and knowledge on...

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1

I placed an order on June 2nd and today is July 7th I never get any shipping update yet. Try to reach over the phone,...

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Acceptance Now and Raymour and Flanigan Products and Services

Most reviewed product and services
  • Acceptance Now Furniture Leasing (467 reviews)
  • Acceptance Now Customer Care (282 reviews)
  • Acceptance Now Manager (134 reviews)
  • Raymour And Flanigan Sofa (86 reviews)
  • Raymour And Flanigan Delivery Service (52 reviews)
  • Raymour And Flanigan Customer Care (26 reviews)