PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acceptance Now
Ashley Furniture

Acceptance Now and Ashley Furniture Overview

Total reviews
2153
2745
Company responses
0
126
Issues resolved
10
14

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2745 reviews. It is 592 reviews more than Acceptance Now received since Jul 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ashley Furniture customer support team than with Acceptance Now customer service.

Acceptance Now and Ashley Furniture Consumer Ratings

Rank
403 out of 2130 in Furniture and Decor category
270 out of 2130 in Furniture and Decor category
Customer service
257 in category
No votes
Staff
305 in category
No votes
Website
356 in category
No votes

According to consumer ratings and reviews, Ashley Furniture ranks 133 points higher in the Furniture and Decor category than Acceptance Now. People gave Acceptance Now 1.3 stars for Customer service criterion in Furniture and Decor category and it is 336 points higher than the worst rated brand in this category. Regarding Website criterion, consumers gave Acceptance Now 1.6 stars and it is 60% worse than other in category.

Acceptance Now and Ashley Furniture Rating Details

Customer service
1.3 (1031 reviews)
No votes
Reviewer's quote

THEY DO NOT CARE ABOUT YOU AS THE CUSTOMER AT ALL WHAT SO EVER! They take FULL advantage of people who have less than perfect credit. They know they have you by the B**LS and they treat you like *** of the earth. Someone REALLY needs to look into how they charge customers and take advantage of them...

Nena G

...THIS IS BAD CUSTOMER SERVICE!!!..

Almond
Staff
1.4 (995 reviews)
No votes
Reviewer's quote

I was one day late on my payment and they called my employer looking for me! The office staff are not trained, their language skills are questionable and I was ripped off. When I told the "collector" that I no longer wanted the couch, he told me to just drop it off at any Rent a Center! when I...

Lee W

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D
Website
1.6 (908 reviews)
No votes
Reviewer's quote

What kind of financing company calls you on a Sunday before your payment is even due? And the website is IMPOSSIBLE to log into, apparently you have to change your password 6 times and just continue to enter your SAME login information in order to make any type of payment, even when you’re set up...

Hanna M

Nothing on website is in store. Sales rep stated could order it and have it delivered in 6-8 weeks. I would't be at the store for furniture if I could wait 6-8 weeks!!! Rep follows you around the store not giving you time to choose anything..

PissedConsumer1718422

Acceptance Now and Ashley Furniture Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Acceptance Now and Ashley Furniture Most Positive Reviews

Top rated reviews
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Acceptance Now and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Acceptance Now and Ashley Furniture Latest Reviews

Recent published reviews
2.2

I have been threatened with a warrant for my arrest even though I'm willing to return merchandise. Was told I could...

Read all 2153 reviews
2.4

Recliner order on 10/26/19 and was told to call and schedule delivery. I call and scheduled delivery for 12/11/19,...

Read all 2745 reviews

Acceptance Now and Ashley Furniture Products and Services

Most reviewed product and services
  • Acceptance Now Furniture Leasing (464 reviews)
  • Acceptance Now Customer Care (275 reviews)
  • Acceptance Now Manager (130 reviews)
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)