PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acceptance Now
Ashley Furniture

Acceptance Now and Ashley Furniture Overview

Total reviews
2162
2777
Company responses
0
126
Issues resolved
10
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2777 reviews. It is 615 reviews more than Acceptance Now received since Jul 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ashley Furniture customer support team than with Acceptance Now customer service.

Acceptance Now and Ashley Furniture Consumer Ratings

Rank
409 out of 1895 in Furniture and Decor category
271 out of 1895 in Furniture and Decor category
Customer service
263 in category
238 in category
Staff
313 in category
240 in category
Website
364 in category
282 in category

According to consumer ratings and reviews, Ashley Furniture ranks 138 points higher in the Furniture and Decor category than Acceptance Now. People gave Acceptance Now 1.3 stars for Customer service criterion in Furniture and Decor category and it is 344 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 369 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Ashley Furniture has a higher rating than Acceptance Now. Regarding Website criterion, consumers gave Acceptance Now 1.6 stars and it is 60% worse than other in category. Ashley Furniture however was rated 2 stars and it is 54% greater than other in category.

Acceptance Now and Ashley Furniture Rating Details

Customer service
1.3 (1036 reviews)
1.4 (713 reviews)
Reviewer's quote

I called to get my merchandise rescheduled and the Jeremy was very rude and condescending with his approach and the customer service experience was very subpar. Then Jeremy went on harass me as the customer about a payment that had not been delivered to me as the customer. I was setup on automatic...

Jatkins

...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...

PissedConsumer1770149
Staff
1.4 (1001 reviews)
1.7 (620 reviews)
Reviewer's quote

I was one day late on my payment and they called my employer looking for me! The office staff are not trained, their language skills are questionable and I was ripped off. When I told the "collector" that I no longer wanted the couch, he told me to just drop it off at any Rent a Center! when I...

Lee W

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M
Website
1.6 (912 reviews)
2 (522 reviews)
Reviewer's quote

What kind of financing company calls you on a Sunday before your payment is even due? And the website is IMPOSSIBLE to log into, apparently you have to change your password 6 times and just continue to enter your SAME login information in order to make any type of payment, even when you’re set up...

Hanna M

...At the time the website was running a promotion with a spinner to receive a discount. We won a 10% off. When I called, I made sure to ask that they would honor it and they said yes...

Mariah N

Acceptance Now and Ashley Furniture Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Acceptance Now and Ashley Furniture Most Positive Reviews

Top rated reviews
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Acceptance Now and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Acceptance Now and Ashley Furniture Latest Reviews

Recent published reviews

Ive been constantly called from different managers at acceptance now/,aka value City. About my payments.
So I requested a...

Read all 2162 reviews
2.8

Made a purchase 01/16/2020. Table, chairs, sofa, love seat, recliner. Delivery scheduled for 01/26/2020 between 3-7....

Read all 2777 reviews

Acceptance Now and Ashley Furniture Products and Services

Most reviewed product and services
  • Acceptance Now Furniture Leasing (464 reviews)
  • Acceptance Now Customer Care (276 reviews)
  • Acceptance Now Manager (130 reviews)
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (217 reviews)