PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acceptance Now
Ashley Furniture

Acceptance Now and Ashley Furniture Overview

Total reviews
2245
2945
Company responses
0
126
Issues resolved
10
15

Acceptance Now and Ashley Furniture Consumer Ratings

Rank
403 out of 1503 in Furniture and Decor category
298 out of 1503 in Furniture and Decor category
Customer service
276 in category
255 in category
Reliability
222 in category
242 in category
Website
380 in category
282 in category
Diversity of Products or Services
368 in category
290 in category

Acceptance Now and Ashley Furniture Rating Details

Customer service
1.3 (1067 reviews)
1.4 (810 reviews)
Reviewer's quote

...The poor customer service and horrible attitudes is something to be desired. I’m paying my money and no one is or can be professional to answer a question. They are the worst! If I could do all over again I would have never purchased furniture through Acceptance Now...

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...At this point Im extremely dissatisfied and disappointed in Ashleys Customer service..

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Reliability
1.4 (937 reviews)
1.3 (690 reviews)
Reviewer's quote

I have called the local store in order to get proof that I paid my account off. I am currently buying a home and the account showed opened on my credit report and my lender advised that the account is affecting my debt to income ratio. Once the credit has been pulled they can not pull it again. It...

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Ordered a dresser that came damaged. First one, the driver didn't even bring it in, which is cool. But the second one arrives and it too is damaged. The driver says let me schedule a tech. Looking at it, I know that no tech will be able to fix it. But because I know Ashley is absolute garbage, I...

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Website
1.5 (935 reviews)
2 (602 reviews)
Reviewer's quote

... and take payments? WTF!!! This is the worst situation because my interest is supposed to start in June and I'm at the point of refusing to pay any interest!! Website only gives me option to pay their desired amount and I want to see my balance and pay the whole thing off:wtf:....

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...Upon purchase the website stated (Free Delivery), but the young lady stated to me that it needed assembly. I was told "when delivered they would take it to the location and assemble it," so I paid an additional $69. 99...

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Diversity of Products or Services
1.8 (929 reviews)
2.1 (611 reviews)
Reviewer's quote

The Acceptance Now Credit Services in Harahan, LA office staff consisting of 2 women receptionists are incompetent and crooked. Each month when I go to make my payment (On Time), they tell me a Different Balance NOT in accordance with my furniture contract agreement, THEN!! Hand me 2 Different...

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...Tried to call, when waiting on hold told to use chat services which weren't working, spent 2 hrs waiting. Then I find out your system's are down so I call Jefferey my sales person at Concord Ca. He says he's waiting for systems to come back up...

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Acceptance Now and Ashley Furniture Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Customer service
  • Customer service sucks
  • Quality of furniture

Acceptance Now and Ashley Furniture Most Positive Reviews

Top rated reviews
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Very Deceptive!!! Acceptance Now..this shouldn't even be considered a company. They represent GREED. When I initially be...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Acceptance Now and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I PURCHASED WASHER/DRYER FROM THIS RIP OFF COMPANY AND I WAS TOLD THIS WAS A 90 DAY SAME AS CASH TRANSACTION. AFTER PAYI...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Acceptance Now and Ashley Furniture Latest Reviews

Recent published reviews
1.2

I payed the m off and got no credit.and they got it on my trw.

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1.5

Ordered a dresser that came damaged. First one, the driver didn't even bring it in, which is cool. But the second one...

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No votes

Tried paying off my balance making small payments every week. The balance kept going up every week instead of...

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1.6

Couch supports have broken twice, replaced once now haven't heard a word about the second after nearly 3 1/2 months...

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Acceptance Now and Ashley Furniture Products and Services

Most reviewed product and services
  • Acceptance Now Furniture Leasing (467 reviews)
  • Acceptance Now Customer Care (282 reviews)
  • Acceptance Now Manager (134 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (241 reviews)