PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lids and Academy Sports And Outdoors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lids
Academy Sports And Outdoors

Lids and Academy Sports And Outdoors Overview

Total reviews 165 435
Company responses 0 0
Issues resolved 0 2

Lids and Academy Sports And Outdoors Consumer Ratings

Rank
638 out of 2100 in Footwear and Clothing category
31 out of 251 in Sport Equipment and Accessories category
Customer service
365 in category
29 in category
Exchange, Refund and Cancellation Policy
375 in category
15 in category
Website
560 in category
30 in category
Product or Service Quality
392 in category
20 in category

Lids and Academy Sports And Outdoors Rating Details

Customer service
1.4 (71 reviews)
1.6 (204 reviews)
Reviewer's quote

...Customer service really sucks with their unprofessional act of treating customers unfairly. While I was talking to the agent, he is literally having a conversation with someone in the back laughing..

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...There was one clerk and the store manager assisting people at Customer Service. The manager completed a transaction with the customer in front of me. I was the next in line...

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Exchange, Refund and Cancellation Policy
1.4 (60 reviews)
2.1 (118 reviews)
Reviewer's quote

...It has been two weeks and I still havent received a refund or the artwork that was intended for me..

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...At register I asked young lady at cashier returned policy due to COVID-19. She stated " No problem just keep receipt and you can return exchange if your son doesn't like. " I paused because other stores had posted no returns...

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Website
1.8 (59 reviews)
2.4 (148 reviews)
Reviewer's quote

...The Lids Canada website says things are in stock or available in store but nothing seems to be correct about that. Even when searching for an item online..

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...HOWEVER, an hour later I checked again and now the website says same item is available for pick up at Bunker Hill. I tried calling the store numerous times but no answer. I feel like this is a scam to get customers information..

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Product or Service Quality
1.7 (58 reviews)
2.1 (115 reviews)
Reviewer's quote

I received terrible customer service from Ken today at Mayfair Mall who informed me that Alex is the store manager and wasn't there. He was beyond rude and I gathered statements from customers who observed the conversation..

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Well, the box was dented in pretty bad, but I assumed the employees would not give me a damaged product, so I thought maybe the product itself would be okay. Well, I got home, unboxed it, and the back of the BOB punching bag was completely destroyed and damaged. By this time, they had already...

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Lids and Academy Sports And Outdoors Pros and Cons

Pros
  • People who know is knowledgable
  • Well show cased products
  • Very clean & well lit store
  • Large selection
  • Was online shopping
  • Large selectiom
Cons
  • Customer service
  • Poor delivery
  • Do not order online
  • Bad customer service
  • Misrepresentation of the product
  • Management leaders

Lids and Academy Sports And Outdoors Most Positive Reviews

Top rated reviews
4.4

They handled my problems with care and professionalism, couldn't ask for more. And a 40 dollar discount. Pleased!!!

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5

Academy Sports customer service is awful. Had problems with an online order for almost a month now. NO ONE SEEMS TO CA...

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4.3

Order twice from lids. The price is good but when it comes to shipping the item it's the worst thing ever! Be ready to...

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5

Picked up the weekly in store ads. Wanted to buy the advertised HOT DEALS 5 ft.#10257 Fitec Spreader Blue lead Cast...

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Lids and Academy Sports And Outdoors Most Critical Reviews

Lowest rated reviews
1

This is my negative experience with LIDS that I would like to share. This is the first time I have ever wrote a...

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1

Called Snelleville Ga store about gazebo that was advertised and told they had it in stock. Drove 18 miles and they did...

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1

Ordered a custom hat on dec. 14 and they were quick to take my money and here it is 2 days before Xmas and it has not...

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1

I returned some items I received as gift and got a gift card $150 at the store in spartanburg and gave the card to my...

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Lids and Academy Sports And Outdoors Latest Reviews

Recent published reviews
1

Not delivered as told from emails

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No votes

SadThe hook in bathroom stall was placed in an area that causes injury.
Doctors gave me something for pain. But bruise...

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No votes

The order was actually right. I was the one that had down the wrong address but Lids took care of it fast and...

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3.3

I placed and paid for an order online. Then went to the Cypress Texas store location to pick it up. There was one clerk...

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Lids and Academy Sports And Outdoors Products and Services

Most reviewed product and services
  • Lids Shipping Service (29 reviews)
  • Lids Customer Care (16 reviews)
  • Lids Website (8 reviews)
  • Academy Sports And Outdoors Customer Care (95 reviews)
  • Academy Sports And Outdoors Manager (33 reviews)
  • Academy Sports And Outdoors Shipping Service (32 reviews)