PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gander Mountain and Academy Sports And Outdoors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gander Mountain
Academy Sports And Outdoors

Gander Mountain and Academy Sports And Outdoors Overview

Total reviews
311
438
Company responses
0
0
Issues resolved
0
2

Gander Mountain and Academy Sports And Outdoors Consumer Ratings

Rank
17 out of 175 in Hunting, Fishing and Camping category
30 out of 246 in Sport Equipment and Accessories category
Customer service
15 in category
24 in category
Product or Service Quality
15 in category
19 in category
Diversity of Products or Services
18 in category
30 in category
Price Affordability
21 in category
28 in category

Gander Mountain and Academy Sports And Outdoors Rating Details

Customer service
1.5 (124 reviews)
1.6 (205 reviews)
Reviewer's quote

Gander mountain customer service operations katie is extremely unprofessional and rude and the manger rey shouldn't be a manger very unprofessional i didn't appreciate being laughed at or treated badly..

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I walked 10ft directly to customer service and asked if I could return the Marucci Gamer bat if my son didn't like it once he swung it. Manager Kerry stated " No you have to return to company itself ( note it is in Baton Rouge LA , we are in Georgia) I raised my voice and said I purchased this bat...

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Product or Service Quality
2.2 (96 reviews)
2.1 (116 reviews)
Reviewer's quote

...I against my better judgment did it half my order was received other half after more than a month is in limbo the product I wasnt is in a store thats a hour away from me..

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Well, the box was dented in pretty bad, but I assumed the employees would not give me a damaged product, so I thought maybe the product itself would be okay. Well, I got home, unboxed it, and the back of the BOB punching bag was completely destroyed and damaged. By this time, they had already...

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Diversity of Products or Services
2.7 (96 reviews)
2.3 (153 reviews)
Reviewer's quote

...They stole from me where is my money? Products i returned? And they didnt give me a receipt for my transaction. My kids spent $326 on me for fathers day and gander mountain stole from me. If i do not get resolved by tomorrow i am taking legal actions againt them...

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...ize is available but didnt know when or if ever that would be very poor serv when you cant tell a customer who has been trying for one year to buy one of your products if its on order or if its never comming back cant tell you anything very poor was told just send it all back will get a credit the sku number for what i want is 112038812 it would be wonderful if someone in your company could tell me if and when that product might be available very dis appointed william bolin 1-864-490-5871 -was ordered ...

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Price Affordability
2.2 (89 reviews)
2.7 (94 reviews)
Reviewer's quote

...The items had a good price so to tell them to screw themselves and return them just costs me more money so I'm not sure what I'll do..

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I paid full price for a pair of display shoes. Didn't realize it u til I got home and my spouse saw the display sticker on the box. Tried to call the store and they do not answer their phones..

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Gander Mountain and Academy Sports And Outdoors Pros and Cons

Pros
  • I guess you could say the store is cleaned
  • Clean
  • Product
  • Large selection
  • Large selectiom
  • Was online shopping
Cons
  • Customer service
  • Poor response to complaint
  • Service
  • Bad customer service
  • Misrepresentation of the product
  • Management leaders

Gander Mountain and Academy Sports And Outdoors Most Positive Reviews

Top rated reviews
5

Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist...

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5

Academy Sports customer service is awful. Had problems with an online order for almost a month now. NO ONE SEEMS TO CA...

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5

My experience with Gander Mountain, both in-store and online in Montgomery, AL has been terrible. My first visit into...

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5

Picked up the weekly in store ads. Wanted to buy the advertised HOT DEALS 5 ft.#10257 Fitec Spreader Blue lead Cast...

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Gander Mountain and Academy Sports And Outdoors Most Critical Reviews

Lowest rated reviews
1

My wife & I went to new Gander Mountain in Algonquin,Illinois,(on Randall Rd) to check out handguns looking for a p...

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1

Called Snelleville Ga store about gazebo that was advertised and told they had it in stock. Drove 18 miles and they did...

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1

Went to store on Quebec St. Ft Worth, TX. On a Friday. Wanted to order a gun found at another store and have shipped...

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1

I returned some items I received as gift and got a gift card $150 at the store in spartanburg and gave the card to my...

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Gander Mountain and Academy Sports And Outdoors Latest Reviews

Recent published reviews
1

After vowing to never spend money again with the company I received gift cards from a previous debacle of a situation....

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1

Your commerical on going back to school is racist

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No votes

What kind of laws on gift cards what kind of company turns away people who gift cards to use at a later date It should n...

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No votes

I was driving through Laurel,MS and I was beside one of your Academy truck(#536157) and he was trying to move over in th...

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Gander Mountain and Academy Sports And Outdoors Products and Services

Most reviewed product and services
  • Gander Mountain Customer Care (52 reviews)
  • Gander Mountain Manager (35 reviews)
  • Gander Mountain Cashier (10 reviews)
  • Academy Sports And Outdoors Customer Care (93 reviews)
  • Academy Sports And Outdoors Manager (33 reviews)
  • Academy Sports And Outdoors Shipping Service (32 reviews)