PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dicks Sporting Goods and Academy Sports And Outdoors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dicks Sporting Goods
Academy Sports And Outdoors

Dicks Sporting Goods and Academy Sports And Outdoors Overview

Total reviews 400 435
Company responses 0 0
Issues resolved 0 2

Dicks Sporting Goods and Academy Sports And Outdoors Consumer Ratings

Rank
45 out of 251 in Sport Equipment and Accessories category
31 out of 251 in Sport Equipment and Accessories category
Customer service
38 in category
29 in category
Website
39 in category
30 in category
Diversity of Products or Services
43 in category
36 in category
Value for money
40 in category
23 in category

Dicks Sporting Goods and Academy Sports And Outdoors Rating Details

Customer service
1.3 (147 reviews)
1.6 (204 reviews)
Reviewer's quote

...The customer service is absolutely horrendous. Also, they are unwilling to provide the names of the persons who head customer service to elevate the issues..

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...There was one clerk and the store manager assisting people at Customer Service. The manager completed a transaction with the customer in front of me. I was the next in line...

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Website
2 (100 reviews)
2.4 (148 reviews)
Reviewer's quote

...I went to order a new putter, only to discover that in the fine print, on their website, these items aren't eligible for coupons and discounts. What a rip-off. I contacted Dick's customer service, and was told this fact...

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...HOWEVER, an hour later I checked again and now the website says same item is available for pick up at Bunker Hill. I tried calling the store numerous times but no answer. I feel like this is a scam to get customers information..

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Diversity of Products or Services
2 (87 reviews)
2.4 (152 reviews)
Reviewer's quote

...Last I heard from them was 7/31 and I've been follow up and the customer service just keep ignoring me!!! I would not have apply for their "reward" card if it's not because of the FREE services they promise and I did my end of the bargain. yet *** didn't seem to care on their end..

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...ize is available but didnt know when or if ever that would be very poor serv when you cant tell a customer who has been trying for one year to buy one of your products if its on order or if its never comming back cant tell you anything very poor was told just send it all back will get a credit the sku number for what i want is 112038812 it would be wonderful if someone in your company could tell me if and when that product might be available very dis appointed william bolin 1-864-490-5871 -was ordered ...

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Value for money
1.8 (73 reviews)
2.4 (138 reviews)
Reviewer's quote

...they can only sell the bikes, not work on them!!!!!!???????? This makes absolutely no sense to me! We can have people in our stores shopping, spending money, buying our products, but if anything goes wrong or our products break or our defective in any way your out of...

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Does this guy know about the pandemic? Also does he realize that I came in for an exchange so I can have the VALUED NEW PRODUCT that I paid over $300 for?! Of course I said no. He tells me that I will have to go all the way to 114th street to do the exchange then, which by the way, is 25 mins away....

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Dicks Sporting Goods and Academy Sports And Outdoors Pros and Cons

Pros
  • I would have rated 0 or minus stars if given the option
  • Variety of sports selection
  • Selection
  • Large selection
  • Was online shopping
  • Large selectiom
Cons
  • Customer service
  • Online customer service
  • Staff knowledge
  • Bad customer service
  • Misrepresentation of the product
  • Management leaders

Dicks Sporting Goods and Academy Sports And Outdoors Most Positive Reviews

Top rated reviews
5

I purchased a Proform ZT4 back March 2014 from *** now discontinued. My treadmill ran for about 4 months. Suddenly the...

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5

Academy Sports customer service is awful. Had problems with an online order for almost a month now. NO ONE SEEMS TO CA...

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5

i am a 44 yr old male,currently unemployed, and in my search for work I applied for a operations associate at ***...

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5

Picked up the weekly in store ads. Wanted to buy the advertised HOT DEALS 5 ft.#10257 Fitec Spreader Blue lead Cast...

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Dicks Sporting Goods and Academy Sports And Outdoors Most Critical Reviews

Lowest rated reviews
1

Ordered in store on 9/20/14 and didn't receive as of 9/25/14. I did he on line chat to check status and was informed...

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1

Called Snelleville Ga store about gazebo that was advertised and told they had it in stock. Drove 18 miles and they did...

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1

I bought a golf travel bag from the store at Posner Park, Davenport. It was priced at $179.99, which was on a red ticket...

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1

I returned some items I received as gift and got a gift card $150 at the store in spartanburg and gave the card to my...

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Dicks Sporting Goods and Academy Sports And Outdoors Latest Reviews

Recent published reviews
No votes

You stopped selling guns and ammo now your store sucksass take me off your mailing list I have no reason to shop at...

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No votes

SadThe hook in bathroom stall was placed in an area that causes injury.
Doctors gave me something for pain. But bruise...

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1

DO NOT MESS WITH THIS COMPANY PERIOD! I HAVEN'T!!! EVER!!! I HAVE NEVER BOUGHT 1 DAMN THING FROM THESE PPL AND TONIGHT I...

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3.3

I placed and paid for an order online. Then went to the Cypress Texas store location to pick it up. There was one clerk...

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Dicks Sporting Goods and Academy Sports And Outdoors Products and Services

Most reviewed product and services
  • Dicks Sporting Goods Customer Care (46 reviews)
  • Dicks Sporting Goods Manager (46 reviews)
  • Dicks Sporting Goods Shipping Service (29 reviews)
  • Academy Sports And Outdoors Customer Care (95 reviews)
  • Academy Sports And Outdoors Manager (33 reviews)
  • Academy Sports And Outdoors Shipping Service (32 reviews)