PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Academy Sports And Outdoors and Dicks Sporting Goods as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Academy Sports And Outdoors
Dicks Sporting Goods

Academy Sports And Outdoors and Dicks Sporting Goods Overview

Total reviews
438
400
Company responses
0
0
Issues resolved
2
0

Academy Sports And Outdoors and Dicks Sporting Goods Consumer Ratings

Rank
30 out of 246 in Sport Equipment and Accessories category
43 out of 246 in Sport Equipment and Accessories category
Customer service
25 in category
33 in category
Diversity of Products or Services
31 in category
40 in category
Website
28 in category
36 in category
Value for money
22 in category
36 in category

Academy Sports And Outdoors and Dicks Sporting Goods Rating Details

Customer service
1.6 (205 reviews)
1.3 (147 reviews)
Reviewer's quote

I walked 10ft directly to customer service and asked if I could return the Marucci Gamer bat if my son didn't like it once he swung it. Manager Kerry stated " No you have to return to company itself ( note it is in Baton Rouge LA , we are in Georgia) I raised my voice and said I purchased this bat...

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...The customer service is absolutely horrendous. Also, they are unwilling to provide the names of the persons who head customer service to elevate the issues..

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Diversity of Products or Services
2.3 (153 reviews)
2 (87 reviews)
Reviewer's quote

...ize is available but didnt know when or if ever that would be very poor serv when you cant tell a customer who has been trying for one year to buy one of your products if its on order or if its never comming back cant tell you anything very poor was told just send it all back will get a credit the sku number for what i want is 112038812 it would be wonderful if someone in your company could tell me if and when that product might be available very dis appointed william bolin 1-864-490-5871 -was ordered ...

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...Last I heard from them was 7/31 and I've been follow up and the customer service just keep ignoring me!!! I would not have apply for their "reward" card if it's not because of the FREE services they promise and I did my end of the bargain. yet *** didn't seem to care on their end..

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Website
2.4 (148 reviews)
2 (100 reviews)
Reviewer's quote

...HOWEVER, an hour later I checked again and now the website says same item is available for pick up at Bunker Hill. I tried calling the store numerous times but no answer. I feel like this is a scam to get customers information..

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...I went to order a new putter, only to discover that in the fine print, on their website, these items aren't eligible for coupons and discounts. What a rip-off. I contacted Dick's customer service, and was told this fact...

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Value for money
2.3 (138 reviews)
1.8 (73 reviews)
Reviewer's quote

Does this guy know about the pandemic? Also does he realize that I came in for an exchange so I can have the VALUED NEW PRODUCT that I paid over $300 for?! Of course I said no. He tells me that I will have to go all the way to 114th street to do the exchange then, which by the way, is 25 mins away....

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...they can only sell the bikes, not work on them!!!!!!???????? This makes absolutely no sense to me! We can have people in our stores shopping, spending money, buying our products, but if anything goes wrong or our products break or our defective in any way your out of...

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Academy Sports And Outdoors and Dicks Sporting Goods Pros and Cons

Pros
  • Large selection
  • Large selectiom
  • Was online shopping
  • I would have rated 0 or minus stars if given the option
  • Variety of sports selection
  • Selection
Cons
  • Bad customer service
  • Misrepresentation of the product
  • Management leaders
  • Customer service
  • Online customer service
  • Staff knowledge

Academy Sports And Outdoors and Dicks Sporting Goods Most Positive Reviews

Top rated reviews
5

Academy Sports customer service is awful. Had problems with an online order for almost a month now. NO ONE SEEMS TO CA...

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5

I purchased a Proform ZT4 back March 2014 from *** now discontinued. My treadmill ran for about 4 months. Suddenly the...

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5

Picked up the weekly in store ads. Wanted to buy the advertised HOT DEALS 5 ft.#10257 Fitec Spreader Blue lead Cast...

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5

i am a 44 yr old male,currently unemployed, and in my search for work I applied for a operations associate at ***...

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Academy Sports And Outdoors and Dicks Sporting Goods Most Critical Reviews

Lowest rated reviews
1

Called Snelleville Ga store about gazebo that was advertised and told they had it in stock. Drove 18 miles and they did...

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1

Ordered in store on 9/20/14 and didn't receive as of 9/25/14. I did he on line chat to check status and was informed...

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1

I returned some items I received as gift and got a gift card $150 at the store in spartanburg and gave the card to my...

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1

I bought a golf travel bag from the store at Posner Park, Davenport. It was priced at $179.99, which was on a red ticket...

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Academy Sports And Outdoors and Dicks Sporting Goods Latest Reviews

Recent published reviews
1

Your commerical on going back to school is racist

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No votes

Want to buy shoes on line from Canada

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No votes

I was driving through Laurel,MS and I was beside one of your Academy truck(#536157) and he was trying to move over in th...

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1

DO NOT MESS WITH THIS COMPANY PERIOD! I HAVEN'T!!! EVER!!! I HAVE NEVER BOUGHT 1 DAMN THING FROM THESE PPL AND TONIGHT I...

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Academy Sports And Outdoors and Dicks Sporting Goods Products and Services

Most reviewed product and services
  • Academy Sports And Outdoors Customer Care (93 reviews)
  • Academy Sports And Outdoors Manager (33 reviews)
  • Academy Sports And Outdoors Shipping Service (32 reviews)
  • Dicks Sporting Goods Customer Care (46 reviews)
  • Dicks Sporting Goods Manager (46 reviews)
  • Dicks Sporting Goods Shipping Service (29 reviews)