PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bass Pro Shops and Academy Sports And Outdoors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bass Pro Shops
Academy Sports And Outdoors

Bass Pro Shops and Academy Sports And Outdoors Overview

Total reviews 576 441
Company responses 185 0
Issues resolved 4 2

Bass Pro Shops and Academy Sports And Outdoors Consumer Ratings

Rank
9 out of 182 in Hunting, Fishing and Camping category
33 out of 262 in Sport Equipment and Accessories category
Customer service
13 in category
29 in category
Website
11 in category
30 in category
Diversity of Products or Services
9 in category
36 in category
Discounts and Special Offers
10 in category
11 in category

Bass Pro Shops and Academy Sports And Outdoors Rating Details

Customer service
2 (244 reviews)
1.5 (207 reviews)
Reviewer's quote

I tried to contact customer service to ask about a cancelled order, and I was directed to "Pissed Consumer" and asked to verify my email address! I do not click links in emails I do not know..

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Quality Control and customer service are both terrible. I purchased a pair of pants for my son. The first time he wore them they appeared short, even though they are the same size as others that fit him...

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Website
2.9 (199 reviews)
2.4 (150 reviews)
Reviewer's quote

...The cabela's website has been trashed by bass pro. Worst IT department in the industry..

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...HOWEVER, an hour later I checked again and now the website says same item is available for pick up at Bunker Hill. I tried calling the store numerous times but no answer. I feel like this is a scam to get customers information..

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Diversity of Products or Services
3.1 (193 reviews)
2.4 (155 reviews)
Reviewer's quote

I ordered products from Cabelas. com for delivery to Charleston, WV store and was notified that it was returned. I did not receive any phone call (normal before BASS Pro ownership) or notice of arrival...

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...ize is available but didnt know when or if ever that would be very poor serv when you cant tell a customer who has been trying for one year to buy one of your products if its on order or if its never comming back cant tell you anything very poor was told just send it all back will get a credit the sku number for what i want is 11203**** it would be wonderful if someone in your company could tell me if and when that product might be available very dis appointed william bolin 1-86*-490-**** -was ordered ...

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Discounts and Special Offers
2.5 (191 reviews)
2.5 (112 reviews)
Reviewer's quote

Qhat the use if being in the CLUB if yiu cant gwt the discounts ??? Bought 300. 00 in gift cards and a pack of crissbow arrows . total of 365...

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...and that I would really like an exchange because it was damaged and it cost me over $300, of course any rational person would want the product to be right especially when paying so much. The man on the phone said it was not a problem, that I could come right over to do an exchange for a new better BOB punching bag. He told me to go on over and call when I arrived so they can get the huge...

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Bass Pro Shops and Academy Sports And Outdoors Pros and Cons

Pros
  • Variety of outdoor items
  • Good in store help
  • Product
  • Large selection
  • Was online shopping
  • Large selectiom
Cons
  • Customer service
  • Service
  • Tthe poor customer service as has become the norman there
  • Bad customer service
  • Misrepresentation of the product
  • Management leaders

Bass Pro Shops and Academy Sports And Outdoors Most Positive Reviews

Top rated reviews
5

Whenever I go to the Bass Pro Shops store (Sevierville, TN) I take a flashlight because the lighting is so poor. I am an...

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5

Academy Sports customer service is awful. Had problems with an online order for almost a month now. NO ONE SEEMS TO CA...

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5

Bass Pro Shop executives lack integrity and honesty. Their sales flyers should tell you what you will pay for an item...

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5

Picked up the weekly in store ads. Wanted to buy the advertised HOT DEALS 5 ft.#10257 Fitec Spreader Blue lead Cast...

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Bass Pro Shops and Academy Sports And Outdoors Most Critical Reviews

Lowest rated reviews
1

Remington corelock sale Bass Pro had only information on the ammo was $2 off rebate on Remmington Core-lock. Even...

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1

Called Snelleville Ga store about gazebo that was advertised and told they had it in stock. Drove 18 miles and they did...

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1

Tried to order a shoe online that they did not have in store. Did not place order but now I can't get rid of their @#$%...

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1

I returned some items I received as gift and got a gift card $150 at the store in spartanburg and gave the card to my...

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Bass Pro Shops and Academy Sports And Outdoors Latest Reviews

Recent published reviews
No votes

Need a copy of separation notice for housing!

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1

I am a permanently Disabled Military Veteran and was demanded to show my handicapped placard by an employee by the name...

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1

I have gone there twice in the last 2 months and they're still out of stock on just about anything related to...

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1

Have not received a bill no account number.Too much drama to set set up auto pay.

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Bass Pro Shops and Academy Sports And Outdoors Products and Services

Most reviewed product and services
  • Bass Pro Shops Manager (32 reviews)
  • Bass Pro Shops Shipping Service (21 reviews)
  • Bass Pro Shops Gift Card (17 reviews)
  • Academy Sports And Outdoors Manager (33 reviews)
  • Academy Sports And Outdoors Shipping Service (32 reviews)
  • Academy Sports And Outdoors Gift Card (13 reviews)