PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bass Pro Shops and Academy Sports And Outdoors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bass Pro Shops
Academy Sports And Outdoors

Bass Pro Shops and Academy Sports And Outdoors Overview

Total reviews
527
371
Company responses
185
0
Issues resolved
4
1

Bass Pro Shops was first mentioned on PissedConsumer on Sep 10, 2007 and since then this brand received 527 reviews. It is 156 reviews more than Academy Sports And Outdoors received since Jan 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bass Pro Shops customer support team than with Academy Sports And Outdoors customer service.

Bass Pro Shops and Academy Sports And Outdoors Consumer Ratings

Rank
5 out of 173 in Hunting, Fishing and Camping category
18 out of 236 in Sport Equipment and Accessories category
Customer service
7 in category
19 in category
Website
9 in category
19 in category
Discounts and Special Offers
7 in category
8 in category

Bass Pro Shops and Academy Sports And Outdoors Rating Details

Customer service
2 (219 reviews)
1.5 (174 reviews)
Reviewer's quote

...So I called customer service and they tell me If you don’t have a receipt you can not return..

Kimberly B

...If you try to call customer service you spend hours on hold and never get a hold of anyone..

Billi
Website
3 (177 reviews)
2.4 (130 reviews)
Reviewer's quote

...used it once and it broke, I returned it and instead of replacing it they brushed me off to a website that made it impossible to contact anyone. It felt like once they have your money your on your own. Its been three years and I don't miss their I dont give a dam treatment at all..

Anthony A

I been trying go to website on careers change password and website does not password reset angela butler arbutler33@earthlink. net can give number so I can call to reset password or so create other account..

angela r
Discounts and Special Offers
2.5 (174 reviews)
2.6 (94 reviews)
Reviewer's quote

Qhat the use if being in the CLUB if yiu cant gwt the discounts ??? Bought 300. 00 in gift cards and a pack of crissbow arrows . total of 365...

Janet P

"We reserve the right to not match misprinted ad prices, clearance, closeout/"going out of business" prices, Buy One Get One Free, special promotions, rebates, coupons, prices that require a club membership, or limited quantity offers. " I guess this gives them the right to just say no to basically...

PissedConsumer1193340

Bass Pro Shops and Academy Sports And Outdoors Pros and Cons

Pros
  • Variety of outdoor items
  • Good in store help
  • Product
  • Large selection
  • Large selectiom
  • Was online shopping
Cons
  • Customer service
  • Service
  • Sales associate
  • Bad customer service
  • Misrepresentation of the product
  • Ability to communicate

Bass Pro Shops and Academy Sports And Outdoors Most Positive Reviews

Top rated reviews
5

Whenever I go to the Bass Pro Shops store (Sevierville, TN) I take a flashlight because the lighting is so poor. I am an...

5

Academy Sports customer service is awful. Had problems with an online order for almost a month now. NO ONE SEEMS TO CA...

Bass Pro Shops and Academy Sports And Outdoors Most Critical Reviews

Lowest rated reviews
1

Remington corelock sale Bass Pro had only information on the ammo was $2 off rebate on Remmington Core-lock. Even...

1

Called Snelleville Ga store about gazebo that was advertised and told they had it in stock. Drove 18 miles and they did...

Bass Pro Shops and Academy Sports And Outdoors Latest Reviews

Recent published reviews
2.4

I made a online order jan 14th for 26 items , 2 day delivery it is now Jan 21st and one of my 26 items show up still...

Read all 527 reviews

I never received package and reordered the same item and that order was not delivered. Don't know where item is being...

Read all 371 reviews

Bass Pro Shops and Academy Sports And Outdoors Products and Services

Most reviewed product and services
  • Bass Pro Shops Customer Care (94 reviews)
  • Bass Pro Shops Manager (31 reviews)
  • Bass Pro Shops Shipping Service (20 reviews)
  • Academy Sports And Outdoors Customer Care (88 reviews)
  • Academy Sports And Outdoors Manager (32 reviews)
  • Academy Sports And Outdoors Shipping Service (30 reviews)