PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Academy Sports And Outdoors and Bass Pro Shops as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Academy Sports And Outdoors
Bass Pro Shops

Academy Sports And Outdoors and Bass Pro Shops Overview

Total reviews
435
555
Company responses
0
185
Issues resolved
2
4

Academy Sports And Outdoors and Bass Pro Shops Consumer Ratings

Rank
29 out of 244 in Sport Equipment and Accessories category
8 out of 174 in Hunting, Fishing and Camping category
Customer service
25 in category
No votes
Diversity of Products or Services
30 in category
No votes
Website
25 in category
No votes
Value for money
23 in category
No votes

Academy Sports And Outdoors and Bass Pro Shops Rating Details

Customer service
1.6 (205 reviews)
No votes
Reviewer's quote

I walked 10ft directly to customer service and asked if I could return the Marucci Gamer bat if my son didn't like it once he swung it. Manager Kerry stated " No you have to return to company itself ( note it is in Baton Rouge LA , we are in Georgia) I raised my voice and said I purchased this bat...

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...HORRIBLE CUSTOMER SERVICE. THEY CAN'T ANSWER ANY QUESTIONS I HAD. :facepalm: I WENT SOMEWHERE ELSE I WAS WAS TIRED OF DEALING WITH THEM..

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Diversity of Products or Services
2.4 (152 reviews)
No votes
Reviewer's quote

...ize is available but didnt know when or if ever that would be very poor serv when you cant tell a customer who has been trying for one year to buy one of your products if its on order or if its never comming back cant tell you anything very poor was told just send it all back will get a credit the sku number for what i want is 112038812 it would be wonderful if someone in your company could tell me if and when that product might be available very dis appointed william bolin 1-864-490-5871 -was ordered ...

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I ordered products from Cabelas. com for delivery to Charleston, WV store and was notified that it was returned. I did not receive any phone call (normal before BASS Pro ownership) or notice of arrival...

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Website
2.4 (148 reviews)
No votes
Reviewer's quote

...HOWEVER, an hour later I checked again and now the website says same item is available for pick up at Bunker Hill. I tried calling the store numerous times but no answer. I feel like this is a scam to get customers information..

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...used it once and it broke, I returned it and instead of replacing it they brushed me off to a website that made it impossible to contact anyone. It felt like once they have your money your on your own. Its been three years and I don't miss their I dont give a dam treatment at all..

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Value for money
2.3 (138 reviews)
No votes
Reviewer's quote

Does this guy know about the pandemic? Also does he realize that I came in for an exchange so I can have the VALUED NEW PRODUCT that I paid over $300 for?! Of course I said no. He tells me that I will have to go all the way to 114th street to do the exchange then, which by the way, is 25 mins away....

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Don't shop online - I ordered a rifle scope for my kid just before Christmas - he knew it would be delayed - we don't have much money but had some left over Cabellas gift cards and got a bonus just before Christmas - anyways Bass Pro Shops was honest and told me that it would come from manufacture-...

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Academy Sports And Outdoors and Bass Pro Shops Pros and Cons

Pros
  • Large selection
  • Large selectiom
  • Was online shopping
  • Variety of outdoor items
  • Good in store help
  • Product
Cons
  • Bad customer service
  • Misrepresentation of the product
  • Management leaders
  • Customer service
  • Service
  • Sales associate

Academy Sports And Outdoors and Bass Pro Shops Most Positive Reviews

Top rated reviews
5

Academy Sports customer service is awful. Had problems with an online order for almost a month now. NO ONE SEEMS TO CA...

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5

Whenever I go to the Bass Pro Shops store (Sevierville, TN) I take a flashlight because the lighting is so poor. I am an...

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5

Picked up the weekly in store ads. Wanted to buy the advertised HOT DEALS 5 ft.#10257 Fitec Spreader Blue lead Cast...

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5

Bass Pro Shop executives lack integrity and honesty. Their sales flyers should tell you what you will pay for an item...

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Academy Sports And Outdoors and Bass Pro Shops Most Critical Reviews

Lowest rated reviews
1

Called Snelleville Ga store about gazebo that was advertised and told they had it in stock. Drove 18 miles and they did...

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1

Remington corelock sale Bass Pro had only information on the ammo was $2 off rebate on Remmington Core-lock. Even...

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1

I returned some items I received as gift and got a gift card $150 at the store in spartanburg and gave the card to my...

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1

Tried to order a shoe online that they did not have in store. Did not place order but now I can't get rid of their @#$%...

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Academy Sports And Outdoors and Bass Pro Shops Latest Reviews

Recent published reviews
3.2

I entered Buford GA store phone # 470-323-5621 on 07/15/2020 @4pm. To purchase wood bats for my 30yr old son's birthday...

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2.6

I ordered a pair of shorts in June, online showed as shipped June 25, status on line in process. Needless to say it is...

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1.2

I went Academy to buy some fishing supplies and possibly some ammunition. I went to the ammunition and gun counter and...

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1.6

I ordered products from Cabelas.com for delivery to Charleston, WV store and was notified that it was returned.
I did not...

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Academy Sports And Outdoors and Bass Pro Shops Products and Services

Most reviewed product and services
  • Academy Sports And Outdoors Customer Care (93 reviews)
  • Academy Sports And Outdoors Manager (33 reviews)
  • Academy Sports And Outdoors Shipping Service (32 reviews)
  • Bass Pro Shops Customer Care (98 reviews)
  • Bass Pro Shops Manager (31 reviews)
  • Bass Pro Shops Shipping Service (21 reviews)