PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trailways and Academy Bus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Academy Bus

Trailways and Academy Bus Overview

Total reviews
Company responses
Issues resolved

Academy Bus was first mentioned on PissedConsumer on Nov 13, 2012 and since then this brand received 157 reviews. It is 128 reviews more than Trailways received since Nov 25, 2012.

Trailways and Academy Bus Consumer Ratings

123 out of 621 in Transport category
108 out of 621 in Transport category
Customer service
43 in category
58 in category
Price Affordability
102 in category
109 in category
Product or Service Quality
49 in category
71 in category

According to consumer ratings and reviews, Academy Bus ranks 15 points higher in the Transport category than Trailways. People gave Trailways 1.4 stars for Customer service criterion in Transport category and it is 147 points higher than the worst rated brand in this category. At the same time, Academy Bus was rated 1.2 stars for Customer service criterion in this category and it is 132 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Trailways has a higher rating than Academy Bus. Regarding Product or Service Quality criterion, consumers gave Trailways 1.6 stars and it is 74% greater than other in category. Academy Bus however was rated 1.3 stars and it is 63% greater than other in category.

Trailways and Academy Bus Rating Details

Customer service
1.4 (15 reviews)
1.2 (57 reviews)
Reviewer's quote

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..


Academy needs to improve the customer skills of their drivers as well as make them aware that an entire bus that complains must have some small shred of validity to their complaint. Academy has improved over the years however they have a long way to go, and they honestly need State supervision on...

Price Affordability
1.9 (14 reviews)
1.6 (45 reviews)
Reviewer's quote

Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...


Port Authority to/from Holmdel, Lincroft, Cheesquakr NJ—buses are habitually late or leave BEFORE the scheduled time even with commuters running behind the buses screaming and waiving. Bus routes are cancelled at will with no notice. In fact Academy continues to post routes long after they are...

Product or Service Quality
1.6 (14 reviews)
1.3 (54 reviews)
Reviewer's quote

Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...


...Crazy bad service!!!..


Trailways and Academy Bus Pros and Cons

  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
  • Prime time service
  • No pros
  • Easy acces parking
  • Poor customer service
  • No indication billing being down was put in place
  • Late
  • Customer complains ignored
  • Undependable
  • Lack of busses

Trailways and Academy Bus Most Positive Reviews

Top rated reviews

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills


As a commuter, my experience with Academy Bus is for the most part wonderful. The drivers are courteous and...

Trailways and Academy Bus Most Critical Reviews

Lowest rated reviews

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...


Bus driver did not pull over because he had no seats and refused to let me stand! The outside of the bus clearly...

Trailways and Academy Bus Latest Reviews

Recent published reviews

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't...

Read all 29 reviews

Replace this bus company its revews are to be read help us

Read all 157 reviews

Trailways and Academy Bus Products and Services

Most reviewed product and services
  • Trailways Bus Service (8 reviews)
  • Trailways Website (2 reviews)
  • Trailways Vehicle Driver (2 reviews)
  • Academy Bus Bus Service (75 reviews)
  • Academy Bus Vehicle Driver (25 reviews)
  • Academy Bus Customer Care (4 reviews)