PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trailways and Academy Bus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trailways
Academy Bus

Trailways and Academy Bus Overview

Total reviews
30
162
Company responses
0
0
Issues resolved
0
0

Trailways and Academy Bus Consumer Ratings

Rank
130 out of 430 in Transport category
129 out of 430 in Transport category
Customer service
57 in category
73 in category
Price Affordability
111 in category
122 in category
Product or Service Quality
58 in category
85 in category
Level of Comfort
88 in category
76 in category

Trailways and Academy Bus Rating Details

Customer service
1.4 (15 reviews)
1.2 (59 reviews)
Reviewer's quote

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

Read full review

...The buses break down and they are always late!!!!!!! Their customer service are rude. The drivers are rude. I wish NJ transit would out more busses or a different company would take the route over...

Read full review
Price Affordability
1.9 (14 reviews)
1.6 (46 reviews)
Reviewer's quote

Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...

Read full review

...The price went up annually for 15 years. While never improving service. If anything it is worse...

Read full review
Product or Service Quality
1.6 (14 reviews)
1.3 (56 reviews)
Reviewer's quote

Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

Read full review

Academy has decided that they can take it upon themselves to change their routes and schedules based on their inability to retain drivers and provide the service that is being paid for. Commuting from Jackson, NJ to New York and back has become an absolute nightmare. Academy dispatch has begun...

Read full review
Level of Comfort
1.6 (13 reviews)
1.8 (52 reviews)
Reviewer's quote

The bus was already over a hour late leaving Lansing Michigan then after approximately 45 minutes into the bus route north the driver announced that they were turning back around and going BACK TO LANSING For we were given no explanation of why? Then for some reason again they canceled and staying...

Read full review

...In fair, I feel that they should offer its customer a large discount based on its low level of service. Unfortunately, this is the only bus line that operate in the wall Street area from route 9 therefore we have no choice but to deal with this low level of service. ..

Read full review

Trailways and Academy Bus Pros and Cons

Pros
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
  • Prime time service
  • No pros
  • Easy acces parking
Cons
  • Poor customer service
  • No indication billing being down was put in place
  • Late
  • Customer complains ignored
  • Undependable
  • Rude dispatchers

Trailways and Academy Bus Most Positive Reviews

Top rated reviews
3.7

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

Read full review
5

As a commuter, my experience with Academy Bus is for the most part wonderful. The drivers are courteous and...

Read full review
No votes
3.7

I am a daily commuter. Traffic has been *** and nothing you can do about that, however, I take a 5:20 from Port Authorit...

Read full review

Trailways and Academy Bus Most Critical Reviews

Lowest rated reviews
1

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

Read full review
1

Bus driver did not pull over because he had no seats and refused to let me stand! The outside of the bus clearly...

Read full review
1

I found the exact same thing. Rude, unhelpful, inconsiderate customer service. They left my son stranded at night in...

Read full review
1

Hi have forgotten my new born baby clothes which someone gifted me in the 515 bus from downtown Ny to Sayreville on...

Read full review

Trailways and Academy Bus Latest Reviews

Recent published reviews
No votes

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

Read full review
No votes

pandemic full buses WTF???
this is ridicuous

Read full review
1

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't...

Read full review
No votes

Reducing service is putting people at risk. There is no Social distancing as all seats are full

Read full review

Trailways and Academy Bus Products and Services

Most reviewed product and services
  • Trailways Bus Service (8 reviews)
  • Trailways Bus Ticket (2 reviews)
  • Trailways Website (2 reviews)
  • Academy Bus Bus Service (76 reviews)
  • Academy Bus Vehicle Driver (25 reviews)
  • Academy Bus Customer Care (4 reviews)