PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gotobus and Academy Bus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gotobus
Academy Bus

Gotobus and Academy Bus Overview

Total reviews
204
162
Company responses
0
0
Issues resolved
0
0

Gotobus and Academy Bus Consumer Ratings

Rank
145 out of 438 in Transport category
134 out of 438 in Transport category
Customer service
95 in category
82 in category
Product or Service Quality
97 in category
95 in category
Level of Comfort
110 in category
79 in category
Website
106 in category
114 in category

Gotobus and Academy Bus Rating Details

Customer service
1.1 (97 reviews)
1.2 (59 reviews)
Reviewer's quote

...Please IMPROVE customer service..

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...The buses break down and they are always late!!!!!!! Their customer service are rude. The drivers are rude. I wish NJ transit would out more busses or a different company would take the route over...

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Product or Service Quality
1.3 (88 reviews)
1.3 (56 reviews)
Reviewer's quote

This man is very disrespectful I have been using this bus service for about 3 yrs . the bus was late . and your driver talk to like I was a slave...

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Academy has decided that they can take it upon themselves to change their routes and schedules based on their inability to retain drivers and provide the service that is being paid for. Commuting from Jackson, NJ to New York and back has become an absolute nightmare. Academy dispatch has begun...

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Level of Comfort
1.3 (87 reviews)
1.8 (52 reviews)
Reviewer's quote

...I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay...

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...In fair, I feel that they should offer its customer a large discount based on its low level of service. Unfortunately, this is the only bus line that operate in the wall Street area from route 9 therefore we have no choice but to deal with this low level of service. ..

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Website
1.6 (87 reviews)
1.5 (47 reviews)
Reviewer's quote

...I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service...

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i have notified port authority police department via the website to take precautionary matters being that these two verbal threats have occured in NY district. i want this person fired and not be given a slap on the wrist. By the way every bus driver that takes passengers via plainsboro stop at...

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Gotobus and Academy Bus Pros and Cons

Pros
  • Cheap
  • There are no pros except cheap tickets
  • Cheap tickets - good scheduling
  • Prime time service
  • No pros
  • Easy acces parking
Cons
  • Worst bus ride
  • Unsanitary conditions
  • Worse
  • Customer complains ignored
  • Undependable
  • Rude dispatchers

Gotobus and Academy Bus Most Positive Reviews

Top rated reviews
5

Wasnt allowed on bus told they wasnt even stopping in fayeyettville n.c

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5

As a commuter, my experience with Academy Bus is for the most part wonderful. The drivers are courteous and...

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5

I tried to call them but didnt get through

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3.7

I am a daily commuter. Traffic has been *** and nothing you can do about that, however, I take a 5:20 from Port Authorit...

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Gotobus and Academy Bus Most Critical Reviews

Lowest rated reviews
1

On the 11th July 2015, I took this bus from atl to nyc. They stop in nc which it was 4 people at the bus stop. A chinese...

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1

Bus driver did not pull over because he had no seats and refused to let me stand! The outside of the bus clearly...

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1

They represent bus companies that don't meet basic hygiene and occupational health and safety levels.

We didn't use...

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1

Hi have forgotten my new born baby clothes which someone gifted me in the 515 bus from downtown Ny to Sayreville on...

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Gotobus and Academy Bus Latest Reviews

Recent published reviews
No votes

I purchased a ticket for today and they took my money without giving me my ticket

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No votes

pandemic full buses WTF???
this is ridicuous

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No votes

LikeI take this bus all the time just look at my gmail account but for some reason yall took the money off my mom card...

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No votes

Reducing service is putting people at risk. There is no Social distancing as all seats are full

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Gotobus and Academy Bus Products and Services

Most reviewed product and services
  • Gotobus Bus Service (87 reviews)
  • Gotobus Customer Care (22 reviews)
  • Gotobus Bus Ticket (12 reviews)
  • Academy Bus Bus Service (76 reviews)
  • Academy Bus Vehicle Driver (25 reviews)
  • Academy Bus Customer Care (4 reviews)