PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Joann Fabric and Ac Moore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Joann Fabric
Ac Moore

Joann Fabric and Ac Moore Overview

Total reviews
1252
3
Company responses
0
0
Issues resolved
12
0

Joann Fabric and Ac Moore Consumer Ratings

Rank
14 out of 185 in Craft Supplies and Tools category
7 out of 128 in Arts and Fine Arts category
Product or Service Quality
9 in category
4 in category
Price Affordability
12 in category
6 in category
Diversity of Products or Services
11 in category
7 in category
Value for money
13 in category
3 in category

Joann Fabric and Ac Moore Rating Details

Product or Service Quality
2.1 (421 reviews)
3 (1 review)
Reviewer's quote

...I was in Customer service, that's not how it's done. This store will close because lack of supervision and care..

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Hello,My son has a large balance on his card that was never used. I understand all stores are closed and we do not live in the area and were not aware until now that all stores are closed.Can you tell me hat he shold do?Thank you ,Heather Tomczyk919-986-4411

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Price Affordability
2.6 (407 reviews)
3 (1 review)
Reviewer's quote

...How can you hold more than the purchase price? Customer service was zero help. Rep told me they hold to make sure you have sufficient funds. I asked you hold DOUBLE the purchase price? He replied yes...

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No items

Diversity of Products or Services
2.7 (388 reviews)
3 (1 review)
Reviewer's quote

Due to COVID I'm not willing to go to local store, besides that store does not have products to replace order. I have never dealt with a national company that makes you return damaged merchandise to a store that was purchased at their own online store!!! And they are not taking phone calls or chats...

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No items

Value for money
2.5 (330 reviews)
3 (1 review)
Reviewer's quote

...Im sorry I ever spent my money at this store! I wont make the same mistake in the future! UPDATE: I now have another Unauthorized charge on my card from this Joanns. They now owe me MORE than $80+ for unauthorized charges. Im seriously about to press charges for thrift and fraud..

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No items

Joann Fabric and Ac Moore Pros and Cons

Pros
  • Wide variety of prints
  • Products
  • Friendly staff
No votes
Cons
  • Poor customer service
  • False advertising
  • Bad manager attitude
No votes

Joann Fabric and Ac Moore Most Positive Reviews

Top rated reviews
5

I just left a very unpleasant shopping experience at Joanne's. The person cutting the fabric was not interested in...

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No votes
5

Candles were on sale in the Red Wing, MN, store. I was at the end cap waiting for the lady in front of me to be done. ...

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No votes

Joann Fabric and Ac Moore Most Critical Reviews

Lowest rated reviews
1

Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on...

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3

Hello,
My son has a large balance on his card that was never used. I understand all stores are closed and we do not live...

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1

Bead storage offered at 55% off. I ordered four of a storage system. Ordered arrived with only one piece shipped. Note...

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No votes

Joann Fabric and Ac Moore Latest Reviews

Recent published reviews
2

The young lady that was at the register was phenomenal. 3 ladies at the fabric table to cut yardage were walking around...

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No votes

Excellent customer service at checkout counter with Caitlyn, Store 00180. Thanks for a wonderful shopping experience...

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No votes

I will no longer shop in your Rochester NH store. I run many craft shows and sell them also on my site and when ever I...

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No votes

I was unable to visit AC Moore store in March, and when I finally thought about shopping on line I realized that I eithe...

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Joann Fabric and Ac Moore Products and Services

Most reviewed product and services
  • Joann Fabric Customer Care (200 reviews)
  • Joann Fabric Manager (82 reviews)
  • Joann Fabric Shipping Service (75 reviews)