PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ABF Freight System and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ABF Freight System
UPS

ABF Freight System and UPS Overview

Total reviews 110 5849
Company responses 0 0
Issues resolved 0 28

ABF Freight System and UPS Consumer Ratings

Rank
157 out of 1062 in Transportation and Logistics category
174 out of 1062 in Transportation and Logistics category
Customer service
117 in category
140 in category
Product or Service Quality
107 in category
120 in category
Tracking Tool
71 in category
65 in category
Value for money
109 in category
128 in category

ABF Freight System and UPS Rating Details

Customer service
1.3 (51 reviews)
1.2 (1591 reviews)
Reviewer's quote

...Talked with a customer service person to try and understand what happened...

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UPS should be ashamed of themselves that they do not require their employees working the customer service counter at their Laconia NH facility to not wear masks. The other worst thing about this location is that they are only open one hour a day! Needless say the lines are long and then to be...

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Product or Service Quality
1.5 (48 reviews)
1.3 (1236 reviews)
Reviewer's quote

...So I called them to see where my delivery is, they said they don't service my area in the morning. You got me once ABF, never again..

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...Your online tracking says it's been sent to the postal service. I have called tge post office and they do not have it..

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Tracking Tool
1.8 (45 reviews)
1.9 (1162 reviews)
Reviewer's quote

...The shipment was supposed to arrive on 7/12/19 according to the tracking information I got. It is 7/12/19 and still no phone call to my customer. I am not happy at all...

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Value for money
1.5 (43 reviews)
1.3 (770 reviews)
Reviewer's quote

...If you have a small house they are fine but I would not wast the money if you have a 3 bedroom house or more..

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...Both packages were high in value, and one of them being a very expensive work laptop. These packages could have been stolen due to carelessness and laziness of the driver. I normally have a great experience with UPS as they always ring my doorbell and leave the packages at the front door...

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ABF Freight System and UPS Pros and Cons

Pros
  • Service
  • Quick turnaround
  • Online portal
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Totally unreliable
  • Horrible customer service
  • Dishonest communications
  • Poor customer service
  • Delivery
  • Unethical business practices

ABF Freight System and UPS Most Positive Reviews

Top rated reviews
5

ABF recently moved me from Chicago to Tucson. Everything went perfect, and every contact with every employee,(except...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

ABF was to deliver one pallet to my home in Marion, Ohio (city), today, 1/10/17. They called me yesterday to make...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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ABF Freight System and UPS Most Critical Reviews

Lowest rated reviews
1

"I ordered a 3.5 ton Heat Pump condenser on July 17th. The product was shipped timely with an unreliable freight...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Very disappointed in ABF. They called my cousin yesterday to schedule a delivery, he told them he was not expecting some...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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ABF Freight System and UPS Latest Reviews

Recent published reviews
1

I was moving from from Omaha Nebraska to fort Myers fl. I call around to different moving companies to get the best...

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No votes

LOST MY 150LB PACKAGE HAVE NOT FOUND IN MORE THAN 10 DAYS!!!!!!! THEIR CUSTOMER SERVICE ABSOLUTLY SUCKS THEY ARE EITHER...

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1

No forklift or lift gate this is a sad *** business

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2

I had some electronic parts shipped to Tahiti via UPS World Wide and they lost it. They say due to COVID deliveries are...

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ABF Freight System and UPS Products and Services

Most reviewed product and services
  • Abf Freight System Delivery Service (47 reviews)
  • Abf Freight System Customer Care (9 reviews)
  • Abf Freight System Moving Service (4 reviews)
  • Ups Delivery Service (1924 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (196 reviews)