PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ABF Freight System and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ABF Freight System
Uhaul

ABF Freight System and Uhaul Overview

Total reviews
109
968
Company responses
0
0
Issues resolved
0
11

ABF Freight System and Uhaul Consumer Ratings

Rank
153 out of 1051 in Transportation and Logistics category
149 out of 1051 in Transportation and Logistics category
Customer service
115 in category
134 in category
Product or Service Quality
105 in category
109 in category
Value for money
102 in category
110 in category
Turnaround Time
79 in category
103 in category

ABF Freight System and Uhaul Rating Details

Customer service
1.3 (51 reviews)
1.3 (362 reviews)
Reviewer's quote

...Talked with a customer service person to try and understand what happened...

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...We were on hold with customer service for over an hour and no one answered. We then pulled over and got a hotel in the hopes that we could reach them via online chat or through the online roadside assistance help center. No response...

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Product or Service Quality
1.5 (48 reviews)
1.4 (293 reviews)
Reviewer's quote

...So I called them to see where my delivery is, they said they don't service my area in the morning. You got me once ABF, never again..

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This is my 3rd attempt to contact a supervisor or someone at uhaul who gives a shxx about their customer service! Now the manager at Midwest city Oklahoma uhaul calls and gives me some freaking number to call my credit card company and tell them to take one of the charges off my statement! He...

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Value for money
1.5 (42 reviews)
1.5 (254 reviews)
Reviewer's quote

...After price comparisons decided to go with ABF to save money. It was a mistake. We arent professional movers, and we arent spring chickens either, so we hired a local professional moving company to load and pack our truck...

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She made no mention that 50 was going to be charged the next day because if she would of told me I would have borrowed the money to avoid that. I then called her and she said I'm sorry I should of seen that I do apologize and I said can that be reversed she said only her boss Sarah could that so I...

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Turnaround Time
1.7 (40 reviews)
1.4 (253 reviews)
Reviewer's quote

They changed my delivery days Never called one hour before the trailer arriving When I wasnt able to be there in 15 minutes they gave me, I was charged $150 without even knowing that My scheduled time to get that trailer was 8am...

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I got a call an hour before my pickup time letting me know that the truck I reserved would not be available at the pickup location I reserved it at. When I asked about the $50 guarantee, I was told that it doesn't a place in the case. However, it was there as clear as day when I made my reservation...

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ABF Freight System and Uhaul Pros and Cons

Pros
  • Service
  • Quick turnaround
  • Online portal
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
Cons
  • Totally unreliable
  • Horrible customer service
  • Dishonest communications
  • Customer service
  • Service
  • Constant mistakes

ABF Freight System and Uhaul Most Positive Reviews

Top rated reviews
5

ABF recently moved me from Chicago to Tucson. Everything went perfect, and every contact with every employee,(except...

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5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

ABF was to deliver one pallet to my home in Marion, Ohio (city), today, 1/10/17. They called me yesterday to make...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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ABF Freight System and Uhaul Most Critical Reviews

Lowest rated reviews
1

"I ordered a 3.5 ton Heat Pump condenser on July 17th. The product was shipped timely with an unreliable freight...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

Very disappointed in ABF. They called my cousin yesterday to schedule a delivery, he told them he was not expecting some...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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ABF Freight System and Uhaul Latest Reviews

Recent published reviews
1

No forklift or lift gate this is a sad *** business

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No votes

Here is what I have endured in the last four weeks with two rentals, and a third that fell through: 1. I made a...

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1

Not sure. Seems I was being considered for a driving job near Sheboygan,WI. Attempted to respond, now nothing?

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1.2

BWe booked a truck over 3 weeks before our move. The day before the move they said that they didn't have a truck...

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ABF Freight System and Uhaul Products and Services

Most reviewed product and services
  • Abf Freight System Delivery Service (47 reviews)
  • Abf Freight System Customer Care (9 reviews)
  • Abf Freight System Moving Service (4 reviews)
  • Uhaul Truck Rental (309 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)