PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ABF Freight System and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ABF Freight System
Uhaul

ABF Freight System and Uhaul Overview

Total reviews 110 981
Company responses 0 0
Issues resolved 0 11

ABF Freight System and Uhaul Consumer Ratings

Rank
156 out of 1074 in Transportation and Logistics category
148 out of 1074 in Transportation and Logistics category
Customer service
116 in category
134 in category
Product or Service Quality
102 in category
106 in category
Value for money
107 in category
108 in category
Turnaround Time
77 in category
99 in category

ABF Freight System and Uhaul Rating Details

Customer service
1.3 (51 reviews)
1.3 (372 reviews)
Reviewer's quote

...Talked with a customer service person to try and understand what happened...

Read full review

I booked separate and then when customer service tried to ship all the boxes together the computer auto cancelled everything a few weeks before the move. No one answers the phone and you end up saying hi to someone 5 states away who is bored. they transfer you back to those that do not answer the...

Read full review
Product or Service Quality
1.5 (48 reviews)
1.4 (303 reviews)
Reviewer's quote

...So I called them to see where my delivery is, they said they don't service my area in the morning. You got me once ABF, never again..

Read full review

When I emailed customer service to ask for some sort of compensation for all the additional cost, I was told they would refund our deposit of $50. 00 what a joke!! Doug Rayburn was the customer service agent that responded with that. He said that was all he could do, and asked me to continue being...

Read full review
Value for money
1.5 (43 reviews)
1.5 (264 reviews)
Reviewer's quote

...If you have a small house they are fine but I would not wast the money if you have a 3 bedroom house or more..

Read full review

...warranty at any location since the company brags it has over 15000 locations?? Had i known this would be an issue in the future i would have had paid the money out to have it installed at a competitor, i would have gone somewhere different that didn't have this info hidden! Although the website says it's under...

Read full review
Turnaround Time
1.7 (40 reviews)
1.4 (262 reviews)
Reviewer's quote

They changed my delivery days Never called one hour before the trailer arriving When I wasnt able to be there in 15 minutes they gave me, I was charged $150 without even knowing that My scheduled time to get that trailer was 8am...

Read full review

...REALLY! Like the one who didn't call me the first time. Then, when I asked the local store about the charges, they kept changing the story, "It was blankets, it was gas, it was over millage, etc. which none of it was true...

Read full review

ABF Freight System and Uhaul Pros and Cons

Pros
  • Service
  • Quick turnaround
  • Online portal
  • Making a reservation on line
  • Ease of location
  • Disliked unwillingness to resolve issues dropping the ball
Cons
  • Totally unreliable
  • Horrible customer service
  • Dishonest communications
  • Customer service
  • Service
  • Constant mistakes

ABF Freight System and Uhaul Most Positive Reviews

Top rated reviews
5

ABF recently moved me from Chicago to Tucson. Everything went perfect, and every contact with every employee,(except...

Read full review
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

Read full review
5

ABF was to deliver one pallet to my home in Marion, Ohio (city), today, 1/10/17. They called me yesterday to make...

Read full review
5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

Read full review

ABF Freight System and Uhaul Most Critical Reviews

Lowest rated reviews
1

"I ordered a 3.5 ton Heat Pump condenser on July 17th. The product was shipped timely with an unreliable freight...

Read full review
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

Read full review
1

Very disappointed in ABF. They called my cousin yesterday to schedule a delivery, he told them he was not expecting some...

Read full review
1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

Read full review

ABF Freight System and Uhaul Latest Reviews

Recent published reviews
1

I was moving from from Omaha Nebraska to fort Myers fl. I call around to different moving companies to get the best...

Read full review
1

Company said we could refuse insurance. As I have done a dozen times before. But when we returned the truck they said...

Read full review
1

No forklift or lift gate this is a sad *** business

Read full review
1

After using Uhaul for over 30 years I will never use them again. Thieves. No problem. Just never use. Simple rental....

Read full review

ABF Freight System and Uhaul Products and Services

Most reviewed product and services
  • Abf Freight System Delivery Service (47 reviews)
  • Abf Freight System Moving Service (4 reviews)
  • Abf Freight System Long Distance Moving Service (2 reviews)
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Truck Rental Booking (39 reviews)