PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Old Dominion Freight Line and ABF Freight System as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Old Dominion Freight Line
ABF Freight System

Old Dominion Freight Line and ABF Freight System Overview

Total reviews 25 110
Company responses 0 0
Issues resolved 0 0

Old Dominion Freight Line and ABF Freight System Consumer Ratings

Rank
268 out of 1060 in Transportation and Logistics category
155 out of 1060 in Transportation and Logistics category
Customer service
391 in category
118 in category
Value for money
322 in category
109 in category
Product or Service Quality
348 in category
107 in category
Turnaround Time
285 in category
78 in category

Old Dominion Freight Line and ABF Freight System Rating Details

Customer service
1 (9 reviews)
1.3 (51 reviews)
Reviewer's quote

Shipment was set for delivery on OD according to the web site and a call to their so called customer service (paid lier) after 4 calls at 5 they finally admitted the shipment was in another town and a crew of 4 to unload my shipment sat and waited THEY WERE PAID to wait OD cant figure why I am...

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...Talked with a customer service person to try and understand what happened...

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Value for money
1 (7 reviews)
1.5 (43 reviews)
Reviewer's quote

Old dominion lost an irreplaceable items they don’t care. They lost 2 irreplaceable antique rudders for my antique yacht I’ve been calling for over a month. They know they had them they just don’t know where they are. An insurance check won’t make me whole. These parts are irreplaceable. I have to...

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...If you have a small house they are fine but I would not wast the money if you have a 3 bedroom house or more..

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Product or Service Quality
1 (7 reviews)
1.5 (48 reviews)
Reviewer's quote

...Waited over a week for a response, and still don’t have the damaged product picked up. Don’t use this company..

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...So I called them to see where my delivery is, they said they don't service my area in the morning. You got me once ABF, never again..

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Turnaround Time
1 (6 reviews)
1.7 (40 reviews)
Reviewer's quote

shipped a truck load from Little rock ar. to Clarksville Tenn. and has taken 9 days so far and still don't have it to the customer. we will never ship on them again.

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They changed my delivery days Never called one hour before the trailer arriving When I wasnt able to be there in 15 minutes they gave me, I was charged $150 without even knowing that My scheduled time to get that trailer was 8am...

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Old Dominion Freight Line and ABF Freight System Pros and Cons

Pros
  • Customer service were great lier
  • Service
  • Quick turnaround
  • Online portal
Cons
  • Wasting my money and time it didnt cost od anything
  • Totally unreliable
  • Horrible customer service
  • Dishonest communications

Old Dominion Freight Line and ABF Freight System Most Positive Reviews

Top rated reviews
No votes
5

ABF recently moved me from Chicago to Tucson. Everything went perfect, and every contact with every employee,(except...

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No votes
5

ABF was to deliver one pallet to my home in Marion, Ohio (city), today, 1/10/17. They called me yesterday to make...

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Old Dominion Freight Line and ABF Freight System Most Critical Reviews

Lowest rated reviews
1

The delivery was scheduled for the 30th as an estimate it didn't come in till the 31st which I didn't get a call till...

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1

"I ordered a 3.5 ton Heat Pump condenser on July 17th. The product was shipped timely with an unreliable freight...

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1

My dad is a turcker since he was 18. I know a few things about trucking. Cutring across 3 lanes to exit at the last...

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1

Very disappointed in ABF. They called my cousin yesterday to schedule a delivery, he told them he was not expecting some...

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Old Dominion Freight Line and ABF Freight System Latest Reviews

Recent published reviews
1

shipped a truck load from Little rock ar. to Clarksville Tenn. and has taken 9 days so far and still don't have it to...

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1

I was moving from from Omaha Nebraska to fort Myers fl. I call around to different moving companies to get the best...

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No votes

In an attack on a family member, which would also be an attack on her daughter

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1

No forklift or lift gate this is a sad *** business

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Old Dominion Freight Line and ABF Freight System Products and Services

Most reviewed product and services
  • Old Dominion Freight Line Delivery Service (16 reviews)
  • Abf Freight System Delivery Service (47 reviews)
  • Abf Freight System Customer Care (9 reviews)
  • Abf Freight System Moving Service (4 reviews)