PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ABF Freight System and Old Dominion Freight Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ABF Freight System
Old Dominion Freight Line

ABF Freight System and Old Dominion Freight Line Overview

Total reviews 131 30
Company responses 0 0
Issues resolved 0 0

ABF Freight System and Old Dominion Freight Line Consumer Ratings

Rank
176 out of 1169 in Transportation and Logistics category
311 out of 1169 in Transportation and Logistics category
Customer service
157 in category
517 in category
Tracking Tool
118 in category
130 in category
Product or Service Quality
160 in category
479 in category
Value for money
169 in category
461 in category

ABF Freight System and Old Dominion Freight Line Rating Details

Customer service
1.4
(60 reviews)
1
(12 reviews)
Reviewer's quote

Delivery was on time, customer service was friendly and satisfactory. Items delivered as scheduled. Driver was friendly and courteous and accommodated my need to place the 300lb box in my garage..

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Shipment was set for delivery on OD according to the web site and a call to their so called customer service (paid lier) after 4 calls at 5 they finally admitted the shipment was in another town and a crew of 4 to unload my shipment sat and waited THEY WERE PAID to wait OD cant figure why I am...

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Tracking Tool
1.8
(54 reviews)
1.8
(8 reviews)
Reviewer's quote

...The shipment was supposed to arrive on 7/12/19 according to the tracking information I got. It is 7/12/19 and still no phone call to my customer. I am not happy at all...

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We regularly get goods shipped from California to Colorado. 4-5 times a month, 8 out of 10 times they are days late, or miss the pre scheduled delivery. The company we buy goods from refuses to use anyone else. Another National company used to make that same run for us without incident for 20...

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Product or Service Quality
1.4
(54 reviews)
1
(10 reviews)
Reviewer's quote

While shipping a product, this company held the product at their terminal for over 10 days before getting around to schedule a delivery. They work at their convenience and dont care about the customer's needs or expectations. A..

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...Waited over a week for a response, and still donโ€™t have the damaged product picked up. Donโ€™t use this company..

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Value for money
1.5
(50 reviews)
1
(10 reviews)
Reviewer's quote

...In that case be sure to file a claim for the full value of the shipment. Some items can only be repaired by the factory where they were made. If repair costs are more than $100 and more than one company can make the repairs, try to get competitive bids...

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Contacted ODFL because that is the shipper that Polywood uses. Spoke to dispatch and they stated delivery would be Thursday between 8 and 5pm. Called at 4pm and dispatch said unfortunately your shipment did not make it on the truck. Never apologized nothing except we will deliver Friday between...

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ABF Freight System and Old Dominion Freight Line Pros and Cons

Pros
  • Service
  • Quick turnaround
  • Price
  • Customer service were great lier
Cons
  • Totally unreliable
  • Horrible customer service
  • Unreliable
  • Wasting my money and time it didnt cost od anything
  • Always take too long

ABF Freight System and Old Dominion Freight Line Most Positive Reviews

Top rated reviews
5

ABF was to deliver one pallet to my home in Marion, Ohio (city), today, 1/10/17. They called me yesterday to make...

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No votes
5

Delivery was on time, customer service was friendly and satisfactory. Items delivered as scheduled. Driver was friendly...

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No votes

ABF Freight System and Old Dominion Freight Line Most Critical Reviews

Lowest rated reviews
1

Today an ABF truck made a delivery to 1928 higbee. In the process the truck knocked down my cable wire!
Iโ€™m out for 3 day...

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1

Contacted ODFL because that is the shipper that Polywood uses. Spoke to dispatch and they stated delivery would be...

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1

Keith Gonsowski out of Chicago area was seen selling narcotics to others and apparently did this at other jobs as well

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1

My dad is a turcker since he was 18. I know a few things about trucking. Cutring across 3 lanes to exit at the last...

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ABF Freight System and Old Dominion Freight Line Latest Reviews

Recent published reviews
No votes

I had three pallets of freight, all well organized, shrink wrapped and banded.
All three pallets had been dropped, and on...

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No votes

They promised us city drivers overtime pay and now they are cutting are hours so we dont get it. We do 99% of the work...

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No votes

Was told on August 8th my item would be delivered on August 15th.
On August 14th received a call saying my item is in Den...

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2.1

We regularly get goods shipped from California to Colorado. 4-5 times a month, 8 out of 10 times they are days late, or...

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