PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ABF Freight System and Old Dominion Freight Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ABF Freight System
Old Dominion Freight Line

ABF Freight System and Old Dominion Freight Line Overview

Total reviews
101
24
Company responses
0
0
Issues resolved
0
0

ABF Freight System was first mentioned on PissedConsumer on Nov 8, 2010 and since then this brand received 101 reviews. It is 77 reviews more than Old Dominion Freight Line received since Jun 4, 2010.

ABF Freight System and Old Dominion Freight Line Consumer Ratings

Rank
124 out of 1687 in Transportation and Logistics category
245 out of 1687 in Transportation and Logistics category
Customer service
105 in category
353 in category
Product or Service Quality
85 in category
322 in category
Tracking Tool
68 in category
101 in category

According to consumer ratings and reviews, ABF Freight System ranks 121 points higher in the Transportation and Logistics category than Old Dominion Freight Line. People gave ABF Freight System 1.4 stars for Customer service criterion in Transportation and Logistics category and it is 276 points higher than the worst rated brand in this category. At the same time, Old Dominion Freight Line was rated 1 stars for Customer service criterion in this category and it is 28 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ABF Freight System has a higher rating than Old Dominion Freight Line. Regarding Tracking Tool criterion, consumers gave ABF Freight System 1.8 stars and it is 82% greater than other in category. Old Dominion Freight Line however was rated 1.4 stars and it is 73% greater than other in category.

ABF Freight System and Old Dominion Freight Line Rating Details

Customer service
1.4 (46 reviews)
1 (8 reviews)
Reviewer's quote

I SHIPPED MY STUFF FROM MONTREAL TO TEXAS FOR 450 CANADIAN DOLLAR WITH A LOCAL COMPANY, I PAYED 1000$ USD TO SHIP THEM BACK WITH ABF . WILL NO DO BUSINESS WITH THIS COMPANY AGAIN.

CHARLES A

Shipment was set for delivery on OD according to the web site and a call to their so called customer service (paid lier) after 4 calls at 5 they finally admitted the shipment was in another town and a crew of 4 to unload my shipment sat and waited THEY WERE PAID to wait OD cant figure why I am...

Jack G
Product or Service Quality
1.5 (42 reviews)
1 (6 reviews)
Reviewer's quote

Waited for eight hours for a delivery of a 25 foot light pole that I was assured was showing up but somehow they lost it at 5 o'clock.

Craig H

...Waited over a week for a response, and still don’t have the damaged product picked up. Don’t use this company..

Marc
Tracking Tool
1.8 (38 reviews)
1.4 (5 reviews)
Reviewer's quote

...The shipment was supposed to arrive on 7/12/19 according to the tracking information I got. It is 7/12/19 and still no phone call to my customer. I am not happy at all...

Cathy B

My dad is a turcker since he was 18. I know a few things about trucking. Cutring across 3 lanes to exit at the last minute causeing almost accidents is not safe! How did you get your CDL, and all that just to get back on the freeway because it was the wrong exit.so trailer 604262 driver, learn to...

PissedConsumer1344182

ABF Freight System and Old Dominion Freight Line Pros and Cons

Pros
  • Service
  • Quick turnaround
  • Online portal
  • Customer service were great lier
Cons
  • Totally unreliable
  • Horrible customer service
  • Dishonest communications
  • Wasting my money and time it didnt cost od anything

ABF Freight System and Old Dominion Freight Line Most Positive Reviews

Top rated reviews
5

ABF recently moved me from Chicago to Tucson. Everything went perfect, and every contact with every employee,(except...

No votes

ABF Freight System and Old Dominion Freight Line Most Critical Reviews

Lowest rated reviews
1

"I ordered a 3.5 ton Heat Pump condenser on July 17th. The product was shipped timely with an unreliable freight...

1

The delivery was scheduled for the 30th as an estimate it didn't come in till the 31st which I didn't get a call till...

ABF Freight System and Old Dominion Freight Line Latest Reviews

Recent published reviews
1

Purchased a tub around and Amazon used ABF shipping. That was a mistake on Amazon. They should have used UPS, USPS, or...

Read all 101 reviews

In an attack on a family member, which would also be an attack on her daughter

Read all 24 reviews

ABF Freight System and Old Dominion Freight Line Products and Services

Most reviewed product and services
  • Abf Freight System Delivery Service (46 reviews)
  • Abf Freight System Customer Care (7 reviews)
  • Abf Freight System Moving Service (3 reviews)
  • Old Dominion Freight Line Delivery Service (14 reviews)