PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ABF Freight System and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ABF Freight System
Fedex

ABF Freight System and Fedex Overview

Total reviews
109
5519
Company responses
0
0
Issues resolved
0
35

ABF Freight System and Fedex Consumer Ratings

Rank
154 out of 1045 in Transportation and Logistics category
168 out of 1045 in Transportation and Logistics category
Customer service
115 in category
137 in category
Product or Service Quality
103 in category
128 in category
Tracking Tool
69 in category
78 in category
Value for money
102 in category
132 in category

ABF Freight System and Fedex Rating Details

Customer service
1.3 (51 reviews)
1.2 (1791 reviews)
Reviewer's quote

...Talked with a customer service person to try and understand what happened...

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Talked to two customer service agents. The only words I could understand from the first one were Fed Ex. The second one was significantly better but still required much repetition The original complaint was that the Fed Ex delivery person does not knock nor ring the bell...

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Product or Service Quality
1.5 (48 reviews)
1.3 (1463 reviews)
Reviewer's quote

...So I called them to see where my delivery is, they said they don't service my area in the morning. You got me once ABF, never again..

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Fed ex have the worst customer service..

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Tracking Tool
1.8 (44 reviews)
1.8 (1377 reviews)
Reviewer's quote

...The shipment was supposed to arrive on 7/12/19 according to the tracking information I got. It is 7/12/19 and still no phone call to my customer. I am not happy at all...

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...I started tracking the package almost immediately. It reached my city and state at 7 in the morning on the 25th. I signed up for delivery updates and didn't get any unless I checked manually...

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Value for money
1.5 (42 reviews)
1.3 (1043 reviews)
Reviewer's quote

...After price comparisons decided to go with ABF to save money. It was a mistake. We arent professional movers, and we arent spring chickens either, so we hired a local professional moving company to load and pack our truck...

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... that recipient was unable to pay fees that i already paid for -or so i understood having done this sort of shipment before due to this snafu by fed ex i lost money sending boxes - i lost the value of the shipment -i needed to make a purchase' to replace the items in the boxes - definition of damage is only for one type of damage - hearing insurance only covers lost/damaged shipments - definition of refusal to accept shipment meant only that the recipient said they would not accept shipment not that surprise fees were not affordable -i was misinformed - lost over 10 hours on hold -was told nothing they could do -too bad sorry i can't we don't this was not my doing -i did everything fed ex asked -everything -get a bank transaction number - that wasn't needed - get routing number -it was already on file - also you owe us - i deserve my shipment fee since shipment was not complete -i deserve the insurance i put on the shipment -the shipment was made worthless by the fed ex misinformation or ability -do i deserve pay for the hours of being on line -fetching information that the next person said wasn't needed - sent from number to number as directed -being curtly told that their definition of i. e. damage -refusal was fed ex definition only =this is chopped up but the hours spent trying to resolve this was also - customer not to be honoured -....

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ABF Freight System and Fedex Pros and Cons

Pros
  • Service
  • Quick turnaround
  • Online portal
  • Nada
  • No good
  • No pros
Cons
  • Totally unreliable
  • Horrible customer service
  • Dishonest communications
  • Very poor customer service
  • Customer service
  • Delivery service

ABF Freight System and Fedex Most Positive Reviews

Top rated reviews
5

ABF recently moved me from Chicago to Tucson. Everything went perfect, and every contact with every employee,(except...

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5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

ABF was to deliver one pallet to my home in Marion, Ohio (city), today, 1/10/17. They called me yesterday to make...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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ABF Freight System and Fedex Most Critical Reviews

Lowest rated reviews
1

"I ordered a 3.5 ton Heat Pump condenser on July 17th. The product was shipped timely with an unreliable freight...

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1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

Very disappointed in ABF. They called my cousin yesterday to schedule a delivery, he told them he was not expecting some...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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ABF Freight System and Fedex Latest Reviews

Recent published reviews
1

No forklift or lift gate this is a sad *** business

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No votes

I have been dealing with ARC since March for property damage while they use avoid tactics. Obviously from the comments...

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1

Not sure. Seems I was being considered for a driving job near Sheboygan,WI. Attempted to respond, now nothing?

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2

I've complained online ,to drivers and called got a machine no response

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ABF Freight System and Fedex Products and Services

Most reviewed product and services
  • Abf Freight System Delivery Service (47 reviews)
  • Abf Freight System Customer Care (9 reviews)
  • Abf Freight System Moving Service (4 reviews)
  • Fedex Delivery Service (2178 reviews)
  • Fedex Vehicle Driver (201 reviews)
  • Fedex Customer Care (175 reviews)