Aarp vs Coventry Health Care

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Aarp

Insurance
  • 1 ISSUES RESOLVED
  • 175 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $100K AVERAGE LOSS
1.6
Customer service
Billing Practices
Reliability
Diversity of Products or Services
Staff
  • Publications and discounts 2
  • Insurance and discounts 2
  • Driver safety test 1
  • Tax preparation aides 1
  • Excellent 1

Customers don't like

  • Customer service5
  • Promoting unscrupulous companies5
  • Billing practice4
  • Lies3
  • Outsourced call center and person not understanding me2

Products by Aarp

No items

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  • 0 ISSUES RESOLVED
  • 323 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12.6K AVERAGE LOSS
1.3
Customer service
Billing Practices
Reliability
Diversity of Products or Services
Staff
  • Some people at customer service 4
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 3
  • Website access 2

Customers don't like

  • Customer service24
  • Poor billing system20
  • Slow pre-authorization8
  • Plans7
  • Did not resolve problem6

Products by Coventry Health Care

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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