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Aarp

Insurance
  • 1 ISSUES RESOLVED
  • 239 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $60.7K AVERAGE LOSS
1.6
Customer service
Billing Practices
Staff
Reliability
Diversity of Products or Services
  • Very little 2
  • Publications and discounts 2
  • Insurance and discounts 2
  • Tax preparation aides 1
  • I like the product 1

Customers don't like

  • Customer service3
  • Promoting unscrupulous companies2
  • I could not resolve this issue wth customer service2
  • Callous response to problems with sponsored companies2
  • Billing practice2
Delete
  • 0 ISSUES RESOLVED
  • 344 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12K AVERAGE LOSS
1.3
Customer service
Billing Practices
Staff
Reliability
Diversity of Products or Services
  • Some people at customer service 5
  • Customer service reps who genuinely tried to help 4
  • Agents admit website is a fail 4
  • Agent 4
  • Website access 2

Customers don't like

  • Customer service16
  • Poor billing system12
  • Poor website4
  • Long hold times4
  • Slow pre-authorization3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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