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Aarp

Insurance
  • 1 ISSUES RESOLVED
  • 204 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $77.8K AVERAGE LOSS
1.6
Customer service
Billing Practices
Staff
Reliability
Diversity of Products or Services
  • Publications and discounts 2
  • Insurance and discounts 2
  • Excellent 1
  • Very little 1
  • Tax preparation aides 1

Customers don't like

  • Customer service5
  • Promoting unscrupulous companies5
  • Billing practice4
  • Lies3
  • Outsourced call center and person not understanding me2
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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 315 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.1K AVERAGE LOSS
1.3
Customer service
Billing Practices
Staff
Reliability
Diversity of Products or Services
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Difficulty with authorization8
  • Too many third parties involved8
  • Misinformed reps7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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