PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Aarons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has Verified Representatives
2.6
Rent A Center
Aarons

Rent A Center and Aarons Overview

Total reviews
1863
2160
Company responses
0
1173
Issues resolved
6
13

Rent A Center and Aarons Consumer Ratings

Rank
71 out of 387 in Rentals category
118 out of 1494 in Furniture and Decor category
Customer service
43 in category
245 in category
Product or Service Quality
36 in category
181 in category
Website
60 in category
227 in category
Exchange, Refund and Cancellation Policy
20 in category
174 in category

Rent A Center and Aarons Rating Details

Customer service
1.5 (418 reviews)
1.4 (634 reviews)
Reviewer's quote

...didnt have a problem with coming back on board But said due to Corona no deliveries, only curve side , he then gave me a # for RCA Jamica, when I call there customer service told me it's the same there cure side only and that I needed to go back to the store I originally was with so calls back Laurelton store and Sophia answers I gave my full name and she told me I cant get any merchandise for from hear , I said to her why she you just ,so I hung up ,called back her said the same thing again , I ask to speak to a manager she told she is the manager and I cant get anything from her store nothing told me to stop calling because I'm not going to accommodate anything at this store so stop calling the store and I contact customer...

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...Basically instead of doing the right thing customer service wise he told me to go buy a new one. So because of this, I have 4 items that will be paid off in 4 months. After that i will find another rent to own company who appreciates my money and my business...

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Product or Service Quality
1.9 (378 reviews)
1.9 (580 reviews)
Reviewer's quote

Customer service advised me to make a week payment and work with the store for an extension on my monthly payments, and if I have any issue after contacting the store an d making payment arrangements for an extension to call her back or customer service. Thank You..

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...spent over 1800 dollars for this kind of service on getting ownership papers...

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Website
2.2 (376 reviews)
2.3 (579 reviews)
Reviewer's quote

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

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...Already sent photos to aarons website..

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Exchange, Refund and Cancellation Policy
1.5 (371 reviews)
1.6 (563 reviews)
Reviewer's quote

...I would just like one refund of the two..

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...I would also like a refund on the bed that I got for my kids because it was very uncomfortable..

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Rent A Center and Aarons Pros and Cons

Pros
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
  • Leaving
  • Delivery guys were nice
  • Delivery guys were cool
Cons
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Horrible customer service
  • Way i was treated
  • Manager

Rent A Center and Aarons Most Positive Reviews

Top rated reviews
5

I bought a sectional from rac in Logan , Oh and weeks after we had it my kids started getting bites on them. It was bed...

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5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

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5

I was paying on a washer dryer pair as noted on thecontract. The contract was for two years, at the end of the two...

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5

Aaron is a sorry company. I am going to the BBC and I am going to federal court and file a lawsuit against the company....

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Rent A Center and Aarons Most Critical Reviews

Lowest rated reviews
1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

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1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

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1

there is so much scam,dishonesty, lies,trustworthinessthat store location#5506-M,should be closed down now!y last liv...

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1

I rented a television, television stand, and sectional from Aaron's a few years ago. A year or two after having the...

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Rent A Center and Aarons Latest Reviews

Recent published reviews
2.5

From day one store manager has been a complete jerk I call store he acts like I am someone else he keep calling me Jay...

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1

I spent over 1400 dollars and was told by store manager to come pick up my certificate of ownership to have some lady...

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No votes

keeps saying we have reached after normal business ours but is is Saturday 9:43 EST

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No votes

I have a family who got items from the store in greer sc they put my phone number down as a reference number i am...

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Rent A Center and Aarons Products and Services

Most reviewed product and services
  • Rent A Center Manager (287 reviews)
  • Rent A Center Customer Care (166 reviews)
  • Rent A Center Account (82 reviews)
  • Aarons Manager (357 reviews)
  • Aarons Customer Care (205 reviews)
  • Aarons Tv Rental (67 reviews)