PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Aarons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has verified representatives
2.5
Rent A Center
Aarons

Rent A Center and Aarons Overview

Total reviews
1826
2106
Company responses
0
1119
Issues resolved
6
12

Aarons was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 2106 reviews. It is 280 reviews more than Rent A Center received since Feb 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aarons customer support team than with Rent A Center customer service.

Rent A Center and Aarons Consumer Ratings

Rank
267 out of 1894 in Furniture and Decor category
114 out of 1894 in Furniture and Decor category
Customer service
218 in category
232 in category
Staff
294 in category
279 in category
Website
254 in category
223 in category

According to consumer ratings and reviews, Aarons ranks 153 points higher in the Furniture and Decor category than Rent A Center. People gave Rent A Center 1.4 stars for Customer service criterion in Furniture and Decor category and it is 387 points higher than the worst rated brand in this category. At the same time, Aarons was rated 1.4 stars for Customer service criterion in this category and it is 373 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Aarons has a higher rating than Aarons. Regarding Website criterion, consumers gave Rent A Center 2.2 stars and it is 58% greater than other in category. Aarons however was rated 2.3 stars and it is 63% greater than other in category.

Rent A Center and Aarons Rating Details

Customer service
1.4 (405 reviews)
1.4 (618 reviews)
Reviewer's quote

...It’s a shame customer service sucks and the incompetence is so real. Smh...

Gloryvee M

WORST CUSTOMER SERVICE EVER! I never thought I'd ever rate Aarons anything less than 5 stars. However, after nearly 11 years of loyal purchases the customer service is terrible!!! The manager of the Lawton Sheridan Rd is rude and disrespectful! I suppose he was too busy attending to his 6 yr old...

Choe W
Staff
1.5 (383 reviews)
1.5 (606 reviews)
Reviewer's quote

They were supposed to deliver a washer and dryer to my home yesterday and was told they couldnt do it bc all but one staff member called off and now today they said they could not find my house and all they found was a corn field when im two miles down from hwy 20 and 73 intersection. I asked...

Curtis B

Good Evening, I am writing out of concern for the treatment I received by the staff from your store located at 8936 Frankford Ave Philadelphia Pa. this evening. I was told by Andrea that I could contact you, and I was even asked if I had the number...

Dana N
Website
2.2 (365 reviews)
2.3 (561 reviews)
Reviewer's quote

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

PissedConsumer698825

...Already sent photos to aarons website..

PissedConsumer1673704

Rent A Center and Aarons Pros and Cons

Pros
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
  • Leaving
  • Other then the gm the staff seemed to be nice
  • Other than manager great staff
Cons
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Horrible customer service
  • Way i was treated
  • Manager

Rent A Center and Aarons Most Positive Reviews

Top rated reviews
5

I was low income, went into Rent A Center to be able to try and afford the washer. They ask me what date my cash...

5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

Rent A Center and Aarons Most Critical Reviews

Lowest rated reviews
1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

Rent A Center and Aarons Latest Reviews

Recent published reviews
1

I went in to check on washer &;;;;; fridge & and; possibly tv & gaming system & talk to...

Read all 1826 reviews
1

Well management threats people and they think they can and no one can do anything about it like they are above the law

Read all 2106 reviews

Rent A Center and Aarons Products and Services

Most reviewed product and services
  • Rent A Center Manager (286 reviews)
  • Rent A Center Customer Care (164 reviews)
  • Rent A Center Account (82 reviews)
  • Aarons Manager (351 reviews)
  • Aarons Customer Care (201 reviews)
  • Aarons Tv Rental (67 reviews)