PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Aarons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent A Center
Aarons

Rent A Center and Aarons Overview

Total reviews 1954 2766
Company responses 0 1548
Issues resolved 7 18

Rent A Center and Aarons Consumer Ratings

Rank
70 out of 563 in Rentals category
390 out of 2269 in Furniture and Decor category
Customer service
74 in category
383 in category
Product or Service Quality
56 in category
300 in category
Exchange, Refund and Cancellation Policy
52 in category
305 in category
Website
68 in category
328 in category

Rent A Center and Aarons Rating Details

Customer service
1.4
(458 reviews)
1.4
(883 reviews)
Reviewer's quote

...I would appreciate no further contact from Stephanie, Ki, or Jamie due to the poor customer service they exhibited. I am looking forward to hearing from someone and hopefully we can continue to do business in the future. Sincerely,..

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...corporate but was on hold for up to 30 minutes at a time I wouldn't have been so mad but there has been problem since I bought this product and the last customer service person and sales person cost me 100s of dollars in late fees never called my phone called my mother's and Tyrone was who set my account up...

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Product or Service Quality
1.9
(418 reviews)
1.9
(800 reviews)
Reviewer's quote

...I called them customer service and make cas for and they told me they will call me be within 24 hours and no body care..

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Have complaint about service for stove and dryer prices and appliances also employees lying to me since November about stove and priced me to high for lender I had for stove then became aggressive during pickup and store employee lied again that day and I called store three times after to get main...

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Exchange, Refund and Cancellation Policy
1.5
(407 reviews)
1.5
(785 reviews)
Reviewer's quote

Waiting for refund for three payments that didn't go through it was for a laptop didn't receive lease agreements to sign..

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...her does not u cant see the picture on the tv and they will not remove it from my account they are still making me pay for it an dthey said it was the company policy not the store policy they should have took back the first one and had it repaired and sold it and not charged me for me ont rent from this place they ...

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Website
2.1
(407 reviews)
2.3
(792 reviews)
Reviewer's quote

...It be nice if the website would actually allow me to sign in..

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...We immediately looked online and saw this great deal on AARONS website for both the serene mattress and king size adjustable base for a total cost of ownership for the amount of 1793. 80. we called the store the next morning and spoke to a young lady and informed her what we were seeing online...

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Rent A Center and Aarons Pros and Cons

Pros
  • Unlikely to recommend it to anyone
  • No credit needed
  • Quality of items
  • No pros
  • Delivery guys were cool
  • Worse
Cons
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Horrible customer service
  • Unprofessional
  • Poor customer service by both manager and staff

Rent A Center and Aarons Most Positive Reviews

Top rated reviews
5

I had NO COMPLAINT THEY DID NOTHING WRONG. I THOUGHT THIS WAS RENT A CENTER BY WHAT I TYPED IN MY VIEW ON PISSED...

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5

The representative that I spoke with on the phone was very professional although I fail to get her name I was very...

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5

rent a center came to the door, so i let em in, and i gave them the ps4 how can i get the ps4 back?

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5

Me estan enviando un bill de algo que no tengo.

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Rent A Center and Aarons Most Critical Reviews

Lowest rated reviews
1

The true criminal comes out of Rent-A-Center employee once they get your money. See, it's usually the only job they can...

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1

Representative said bad words roach infested my home they would not resolve issue and completely rude service when...

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1

My tv screen crack Im still paying for the tv and renta center cant help me that sucks something should be done I...

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1

Someone from the Knoxville TN store forged my name on new documents Aaron's to make money for Aaron's rental store on...

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Rent A Center and Aarons Latest Reviews

Recent published reviews
No votes

The rent a center in Englewood colorado showed up at my brothers house regarding a payment. All my autopay details were...

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No votes

According to Aarons if you lease a pre owned tv which I started a lease 75 inch tv and the idiot associate gave me the...

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No votes

The attitude of the manager of the store in Englewood colorado. Came to my brothers house regarding a payment &all my...

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1

Have complaint about service for stove and dryer prices and appliances also employees lying to me since November about...

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