PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aarons and Rent A Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons
Rent A Center

Aarons and Rent A Center Overview

Total reviews 2766 1954
Company responses 1548 0
Issues resolved 18 7

Aarons and Rent A Center Consumer Ratings

Rank
390 out of 2270 in Furniture and Decor category
70 out of 563 in Rentals category
Customer service
383 in category
74 in category
Reliability
311 in category
67 in category
Product or Service Quality
300 in category
56 in category
Website
329 in category
68 in category

Aarons and Rent A Center Rating Details

Customer service
1.4
(883 reviews)
1.4
(458 reviews)
Reviewer's quote

...corporate but was on hold for up to 30 minutes at a time I wouldn't have been so mad but there has been problem since I bought this product and the last customer service person and sales person cost me 100s of dollars in late fees never called my phone called my mother's and Tyrone was who set my account up...

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...I would appreciate no further contact from Stephanie, Ki, or Jamie due to the poor customer service they exhibited. I am looking forward to hearing from someone and hopefully we can continue to do business in the future. Sincerely,..

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Reliability
1.6
(815 reviews)
1.6
(402 reviews)
Reviewer's quote

Have complaint about service for stove and dryer prices and appliances also employees lying to me since November about stove and priced me to high for lender I had for stove then became aggressive during pickup and store employee lied again that day and I called store three times after to get main...

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FREE BED BUGS WITH EVERY PURCHASE. Hello my name is William and I worked for Rent-A-Center in May and June of 2023. Anyone who has purchased from this location is risking adopting an infestation of BED BUGS! The BEDBUGS and COCKROACHES have taken over the backrooms of this store and have been seen...

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Product or Service Quality
1.9
(800 reviews)
1.9
(418 reviews)
Reviewer's quote

...I tried several times to contact Wyckes customer service to no avail. I googled Wyckes Furniture for a contract number and they provided two contact number both of which is no longer working! Yet Wyckes Furniture is still listening furnishing like they are still in business..

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...I called them customer service and make cas for and they told me they will call me be within 24 hours and no body care..

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Website
2.3
(792 reviews)
2.1
(407 reviews)
Reviewer's quote

...We immediately looked online and saw this great deal on AARONS website for both the serene mattress and king size adjustable base for a total cost of ownership for the amount of 1793. 80. we called the store the next morning and spoke to a young lady and informed her what we were seeing online...

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...It be nice if the website would actually allow me to sign in..

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Aarons and Rent A Center Pros and Cons

Pros
  • No pros
  • Delivery guys were cool
  • Worse
  • Unlikely to recommend it to anyone
  • No credit needed
  • Quality of items
Cons
  • Horrible customer service
  • Unprofessional
  • Poor customer service by both manager and staff
  • Horrible customer service
  • Inability to work with me
  • Bad service

Aarons and Rent A Center Most Positive Reviews

Top rated reviews
5

The representative that I spoke with on the phone was very professional although I fail to get her name I was very...

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5

I had NO COMPLAINT THEY DID NOTHING WRONG. I THOUGHT THIS WAS RENT A CENTER BY WHAT I TYPED IN MY VIEW ON PISSED...

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5

Me estan enviando un bill de algo que no tengo.

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5

rent a center came to the door, so i let em in, and i gave them the ps4 how can i get the ps4 back?

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Aarons and Rent A Center Most Critical Reviews

Lowest rated reviews
1

Last month I was out of town at my Mother-in-law's funeral and Aarons used the debit card information i had given them 2...

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1

My tv screen crack Im still paying for the tv and renta center cant help me that sucks something should be done I...

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1

Aaron's will call you every weekend were you to death that's why I go with Rent-A-Center

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1

I returned a laptop to be fixed cause it was stuck in boot up mode an the loaner they gave me is doing the exact same...

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Aarons and Rent A Center Latest Reviews

Recent published reviews
No votes

According to Aarons if you lease a pre owned tv which I started a lease 75 inch tv and the idiot associate gave me the...

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No votes

The rent a center in Englewood colorado showed up at my brothers house regarding a payment. All my autopay details were...

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1

Have complaint about service for stove and dryer prices and appliances also employees lying to me since November about...

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No votes

The attitude of the manager of the store in Englewood colorado. Came to my brothers house regarding a payment &all my...

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