PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aarons and Rent A Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has Verified Representatives
2.6
Aarons
Rent A Center

Aarons and Rent A Center Overview

Total reviews
2142
1857
Company responses
1157
0
Issues resolved
13
6

Aarons and Rent A Center Consumer Ratings

Rank
115 out of 1482 in Furniture and Decor category
72 out of 385 in Rentals category
Customer service
243 in category
43 in category
Reliability
163 in category
44 in category
Diversity of Products or Services
283 in category
61 in category
Website
227 in category
59 in category

Aarons and Rent A Center Rating Details

Customer service
1.4 (628 reviews)
1.5 (417 reviews)
Reviewer's quote

...st 12 years that I have been dealing with you guys is him because the manager at Aaron's in Kingman Arizona is very rude and very disrespectful and she has no customer service whatsoever because all I've gotten is the runaround for the last 3 weeks after all this has happened and then they finally call my son yesterday from Orkin to set up an appointment about checking about the bed bugs and it should have been done the first day that they were here at my house cuz I told him that the other bed was at his fiance's house where my daughter-in-law is now five weeks pregnant and they are also now getting on my granddaughter's bassinet ...

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...didnt have a problem with coming back on board But said due to Corona no deliveries, only curve side , he then gave me a # for RCA Jamica, when I call there customer service told me it's the same there cure side only and that I needed to go back to the store I originally was with so calls back Laurelton store and Sophia answers I gave my full name and she told me I cant get any merchandise for from hear , I said to her why she you just ,so I hung up ,called back her said the same thing again , I ask to speak to a manager she told she is the manager and I cant get anything from her store nothing told me to stop calling because I'm not going to accommodate anything at this store so stop calling the store and I contact customer...

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Reliability
1.6 (576 reviews)
1.6 (363 reviews)
Reviewer's quote

Corporate office is contacting me

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Never Received Contract, RAC did not assemble bed properly so bed broke, told I would get a new one, never did, refused to provide me contract, advised me they are unwilling to give me the bed I am paying for.WORST EXPERIENCE EVER!!!!

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Diversity of Products or Services
2 (576 reviews)
2 (365 reviews)
Reviewer's quote

...the products was never dropped off in my home the contract actually have to need to be Rewritten or cancel. The moral of the story just rude and disrespectful...

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...back I got hung up on twice but the two weeks was up there so here it is now I pay additional weeks now I’m at the point where I no longer want to services because it’s always an issue with my pay due to the fact they didn’t put it in the system with those two weeks to cover my insurance that I also purchase a paid insurance for two weeks and if someone is giving me two weeks for free it should be the same as I paid so fast forward I decided I no longer my services is so ghetto the guy I was working with is not getting my messages so here it is now I have a Rent-A-Center furniture in my house that I have not paid for Going on 2 weeks at this point I do not want any more dealings with this...

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Website
2.3 (574 reviews)
2.2 (374 reviews)
Reviewer's quote

...Already sent photos to aarons website..

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So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

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Aarons and Rent A Center Pros and Cons

Pros
  • Leaving
  • Worse
  • Salespeople were helpful
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
Cons
  • Horrible customer service
  • Way i was treated
  • Manager
  • Horrible customer service
  • Inability to work with me
  • Bad service

Aarons and Rent A Center Most Positive Reviews

Top rated reviews
5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

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5

I bought a sectional from rac in Logan , Oh and weeks after we had it my kids started getting bites on them. It was bed...

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5

Aaron is a sorry company. I am going to the BBC and I am going to federal court and file a lawsuit against the company....

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5

I was paying on a washer dryer pair as noted on thecontract. The contract was for two years, at the end of the two...

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Aarons and Rent A Center Most Critical Reviews

Lowest rated reviews
1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

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1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

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1

I rented a television, television stand, and sectional from Aaron's a few years ago. A year or two after having the...

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1

there is so much scam,dishonesty, lies,trustworthinessthat store location#5506-M,should be closed down now!y last liv...

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Aarons and Rent A Center Latest Reviews

Recent published reviews
1.6

Corporate office is contacting me

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3.2

Im trying to cancel my order as I do not agree with the terms

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No votes

In 2012, I was renting a big screen TV. I ended up going through a hardship and returned it to the store on Hwy. 45...

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No votes

I live in New Jersey we are under a state of emergency due to corona virus and have been out of work waiting on...

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Aarons and Rent A Center Products and Services

Most reviewed product and services
  • Aarons Manager (356 reviews)
  • Aarons Customer Care (205 reviews)
  • Aarons Tv Rental (67 reviews)
  • Rent A Center Manager (287 reviews)
  • Rent A Center Customer Care (166 reviews)
  • Rent A Center Account (82 reviews)