PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aarons and Rent A Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has verified representatives
2.5
Aarons
Rent A Center

Aarons and Rent A Center Overview

Total reviews
2107
1826
Company responses
1119
0
Issues resolved
12
6

Aarons was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 2107 reviews. It is 281 reviews more than Rent A Center received since Feb 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aarons customer support team than with Rent A Center customer service.

Aarons and Rent A Center Consumer Ratings

Rank
113 out of 1895 in Furniture and Decor category
267 out of 1895 in Furniture and Decor category
Customer service
231 in category
217 in category
Staff
279 in category
295 in category
Reliability
151 in category
143 in category

According to consumer ratings and reviews, Aarons ranks 154 points higher in the Furniture and Decor category than Rent A Center. People gave Aarons 1.4 stars for Customer service criterion in Furniture and Decor category and it is 373 points higher than the worst rated brand in this category. At the same time, Rent A Center was rated 1.4 stars for Customer service criterion in this category and it is 387 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rent A Center has a higher rating than Rent A Center. Regarding Reliability criterion, consumers gave Aarons 1.6 stars and it is 75% greater than other in category. Rent A Center however was rated 1.6 stars and it is 76% greater than other in category.

Aarons and Rent A Center Rating Details

Customer service
1.4 (619 reviews)
1.4 (405 reviews)
Reviewer's quote

...Well maybe the manager and his delivery men need lessons on customer service!!..

Lynda S

...It’s a shame customer service sucks and the incompetence is so real. Smh...

Gloryvee M
Staff
1.5 (607 reviews)
1.5 (383 reviews)
Reviewer's quote

Good Evening, I am writing out of concern for the treatment I received by the staff from your store located at 8936 Frankford Ave Philadelphia Pa. this evening. I was told by Andrea that I could contact you, and I was even asked if I had the number...

Dana N

They were supposed to deliver a washer and dryer to my home yesterday and was told they couldnt do it bc all but one staff member called off and now today they said they could not find my house and all they found was a corn field when im two miles down from hwy 20 and 73 intersection. I asked...

Curtis B
Reliability
1.6 (565 reviews)
1.6 (355 reviews)
Reviewer's quote

Well management threats people and they think they can and no one can do anything about it like they are above the law

PissedConsumer1762635

I went in to check on washer &;;;;; fridge & and; possibly tv & gaming system & talk to Your manager Tommy because I feel that my husband paperwork was tampered with hence the whole talking to manager not employee Jordan cause she is the root of all of this her mom...

Katrisha

Aarons and Rent A Center Pros and Cons

Pros
  • Leaving
  • Other then the gm the staff seemed to be nice
  • Other than manager great staff
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
Cons
  • Horrible customer service
  • Way i was treated
  • Manager
  • Horrible customer service
  • Inability to work with me
  • Bad service

Aarons and Rent A Center Most Positive Reviews

Top rated reviews
5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

5

I was low income, went into Rent A Center to be able to try and afford the washer. They ask me what date my cash...

Aarons and Rent A Center Most Critical Reviews

Lowest rated reviews
1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

Aarons and Rent A Center Latest Reviews

Recent published reviews
1.7

I rented new GE washer and dryer on line. Took almost 2 weeks to deliver them. When they brought them in they looked...

Read all 2107 reviews
1

I went in to check on washer &;;;;; fridge & and; possibly tv & gaming system & talk to...

Read all 1826 reviews

Aarons and Rent A Center Products and Services

Most reviewed product and services
  • Aarons Manager (351 reviews)
  • Aarons Customer Care (201 reviews)
  • Aarons Tv Rental (67 reviews)
  • Rent A Center Manager (286 reviews)
  • Rent A Center Customer Care (164 reviews)
  • Rent A Center Account (82 reviews)