PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aarons and Rent A Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has Verified Representatives
2.6
Aarons
Rent A Center

Aarons and Rent A Center Overview

Total reviews 2185 1868
Company responses 1202 0
Issues resolved 13 6

Aarons and Rent A Center Consumer Ratings

Rank
119 out of 1526 in Furniture and Decor category
71 out of 394 in Rentals category
Customer service
248 in category
43 in category
Reliability
173 in category
44 in category
Diversity of Products or Services
302 in category
51 in category
Website
236 in category
59 in category

Aarons and Rent A Center Rating Details

Customer service
1.4 (644 reviews)
1.5 (421 reviews)
Reviewer's quote

...Poor customer service. When I spoke to her she was very nasty. Said she would call me back and I never received a call back...

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...didnt have a problem with coming back on board But said due to Corona no deliveries, only curve side , he then gave me a # for RCA Jamica, when I call there customer service told me it's the same there cure side only and that I needed to go back to the store I originally was with so calls back Laurelton store and Sophia answers I gave my full name and she told me I cant get any merchandise for from hear , I said to her why she you just ,so I hung up ,called back her said the same thing again , I ask to speak to a manager she told she is the manager and I cant get anything from her store nothing told me to stop calling because I'm not going to accommodate anything at this store so stop calling the store and I contact customer...

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Reliability
1.6 (594 reviews)
1.6 (367 reviews)
Reviewer's quote

Aarons charged me 3 times what my payment was 2 days AFTER I made my first initial payment and it wasn't due for another month. They are the worst company I have ever dealt with. Also my information is not suppose to be saved on file. They put my account in the negatives. The payment was never...

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On March 24th, I began arental contract with Millersville Lancaster PA location for a new ashley mattress/used bed pedestal. March 26th , due to the pandemic, I was laid off from full time employment and after a "stay at home" order, my Uber/ Lyft business was non-existent.Until June 27th PUA...

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Diversity of Products or Services
2 (591 reviews)
2 (369 reviews)
Reviewer's quote

...one has been the worst place of service in compliance to their own rules and regulations they either do not do their job the right way do not send the right products out do not fix their products as prescribed it's kind of like when my refrigerator freezer broke down that I purchased from Aaron's prior to purchasing my washer and dryer it broke down took 6 months to get it repaired well I continued making my payments now they had the balls to show up on my doorstep demanding a payment or the merchandise after I had already made the payments this morning somebody needs to be fired and terminated I have the feelings all the staff needs to be replaced including the general manager regional manager and operation...

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...back I got hung up on twice but the two weeks was up there so here it is now I pay additional weeks now I’m at the point where I no longer want to services because it’s always an issue with my pay due to the fact they didn’t put it in the system with those two weeks to cover my insurance that I also purchase a paid insurance for two weeks and if someone is giving me two weeks for free it should be the same as I paid so fast forward I decided I no longer my services is so ghetto the guy I was working with is not getting my messages so here it is now I have a Rent-A-Center furniture in my house that I have not paid for Going on 2 weeks at this point I do not want any more dealings with this...

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Website
2.3 (588 reviews)
2.2 (378 reviews)
Reviewer's quote

...Already sent photos to aarons website..

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So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

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Aarons and Rent A Center Pros and Cons

Pros
  • Delivery guys were nice
  • Worse
  • Staff
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
Cons
  • Horrible customer service
  • Way i was treated
  • Manager
  • Horrible customer service
  • Inability to work with me
  • Bad service

Aarons and Rent A Center Most Positive Reviews

Top rated reviews
5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

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5

I bought a sectional from rac in Logan , Oh and weeks after we had it my kids started getting bites on them. It was bed...

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5

Aaron is a sorry company. I am going to the BBC and I am going to federal court and file a lawsuit against the company....

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5

I was paying on a washer dryer pair as noted on thecontract. The contract was for two years, at the end of the two...

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Aarons and Rent A Center Most Critical Reviews

Lowest rated reviews
1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

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1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

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1

I rented a television, television stand, and sectional from Aaron's a few years ago. A year or two after having the...

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1

there is so much scam,dishonesty, lies,trustworthinessthat store location#5506-M,should be closed down now!y last liv...

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Aarons and Rent A Center Latest Reviews

Recent published reviews
No votes

They have not tried to contact me yet.

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3.4

On March 24th, I began arental contract with Millersville Lancaster PA location for a new ashley mattress/used bed pedes...

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1

Aarons charged me 3 times what my payment was 2 days AFTER I made my first initial payment and it wasn't due for...

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4.7

I have been making my payments online and the last month the system have been not updating in the payment now area

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Aarons and Rent A Center Products and Services

Most reviewed product and services
  • Aarons Manager (358 reviews)
  • Aarons Customer Care (207 reviews)
  • Aarons Tv Rental (67 reviews)
  • Rent A Center Manager (287 reviews)
  • Rent A Center Customer Care (167 reviews)
  • Rent A Center Account (82 reviews)