PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Homesmart and Aarons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Homesmart

Homesmart

1.8
Aarons

Aarons

Has verified representatives
2.5
Homesmart
Aarons

Homesmart and Aarons Overview

Total reviews
84
2110
Company responses
0
1119
Issues resolved
0
12

Aarons was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 2110 reviews. It is 2026 reviews more than Homesmart received since Jan 7, 2012.

Homesmart and Aarons Consumer Ratings

Rank
296 out of 2621 in Appliances and Electronics category
115 out of 1895 in Furniture and Decor category
Customer service
226 in category
235 in category
Diversity of Products or Services
224 in category
279 in category
Product or Service Quality
163 in category
167 in category

Homesmart and Aarons Rating Details

Customer service
1.4 (20 reviews)
1.4 (619 reviews)
Reviewer's quote

...He also added that it wasnt rite but its done and then ended it with now do you want yr dryer fixed!?!?!??!!!!! I am livid these people have no sense of customer service or sastifaction and to top it off they are thieves..

PissedConsumer763079

...Well maybe the manager and his delivery men need lessons on customer service!!..

Lynda S
Diversity of Products or Services
2.2 (19 reviews)
2 (565 reviews)
Reviewer's quote

I have referred familes and a very loyal and honest customer. I never in my life heard sooooo many lies. I paid off my stuff b4 and had 360.00 to go they jacked around and pointed blame. So i sent my last payment in and i have not heard a peep in serveral months now all of a sudden here it goes i...

PissedConsumer916133

...the products was never dropped off in my home the contract actually have to need to be Rewritten or cancel. The moral of the story just rude and disrespectful...

Calley
Product or Service Quality
1.8 (17 reviews)
1.9 (562 reviews)
Reviewer's quote

I really am gonna need them to get it together and use trained representatives in a call center to provide QUALITY customer interaction and service. Quality being the operative word here. i work in a call center im sure i could do a better job as a collections agent than these *** Homesmart is a...

PissedConsumer626803

I went into the store made a complaint and was given free time till service was complete during the time I was at work the mirror was broken which I'd hoped could've been prevented. The brackets which not sure if correct have just shown up 3rd of January I believe. Since I've been harassed about...

Kace

Homesmart and Aarons Pros and Cons

Pros
No votes
  • Leaving
  • Other then the gm the staff seemed to be nice
  • Other than manager great staff
Cons
  • Customer service
  • To my mother in maine
  • Steve is rude arrogant selfish narcissistic power trip
  • Horrible customer service
  • Way i was treated
  • Manager

Homesmart and Aarons Most Positive Reviews

Top rated reviews
4.8

I have been dealing with the noth chrleston, sc store and i have nothing but good reviews for them. I love the guys and...

5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

Homesmart and Aarons Most Critical Reviews

Lowest rated reviews
1

I have only been renting from them just recently I just moved in and I had come up on some hard times. Homesmart in...

1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

Homesmart and Aarons Latest Reviews

Recent published reviews

Great sales. Very customer oriented. Purchased home now living in it. Setup was great and staff did a great job. Been...

Read all 84 reviews

Im still waiting to receive a confirmation number so i can confirm and receive the furniture and tv I applied for...

Read all 2110 reviews

Homesmart and Aarons Products and Services

Most reviewed product and services
  • Homesmart Manager (14 reviews)
  • Homesmart Account (10 reviews)
  • Homesmart Customer Care (3 reviews)
  • Aarons Manager (351 reviews)
  • Aarons Customer Care (202 reviews)
  • Aarons Tv Rental (67 reviews)