Aarons vs Easyhome: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aarons and Easyhome as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Aarons

Has verified representatives

2.6

Easyhome

1.7

Aarons

Easyhome

Aarons and Easyhome Overview

Total reviews

2086

285

Company responses

1112

Issues resolved

Aarons was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 2086 reviews. It is 1801 reviews more than Easyhome received since Jun 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aarons customer support team than with Easyhome customer service.

Aarons and Easyhome Consumer Ratings

Rank

102 out of 2125 in Furniture and Decor category

312 out of 2125 in Furniture and Decor category

Customer service

229 in category

210 in category

Staff

278 in category

273 in category

Reliability

150 in category

155 in category

According to consumer ratings and reviews, Aarons ranks 210 points higher in the Furniture and Decor category than Easyhome. People gave Aarons 1.4 stars for Customer service criterion in Furniture and Decor category and it is 365 points higher than the worst rated brand in this category. At the same time, Easyhome was rated 1.5 stars for Customer service criterion in this category and it is 384 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Easyhome has a higher rating than Easyhome. Regarding Reliability criterion, consumers gave Aarons 1.6 stars and it is 75% greater than other in category. Easyhome however was rated 1.5 stars and it is 74% greater than other in category.

Aarons and Easyhome Rating Details

Customer service

1.4 (607 reviews)

1.5 (112 reviews)

Reviewer's quote

...When i try to talk to saturday on phone they said they had customer there in store to wait on and one empoye hung up on me they said the only brand they carry is ge. when i asked for the one i orded in the first place they had no more washers or dryers in store..

Ronnald

I called and reported the manager at easyhome in new glasgow ns i told the lady at customer service what happened and i will remain sceptical anything would be done. I got charged for 19 days 420 and was told i was only oaying 500 for a tv 55 inch that was on display gave me a deal he said and...

Mikayla

Staff

1.5 (598 reviews)

1.5 (108 reviews)

Reviewer's quote

Good Evening, I am writing out of concern for the treatment I received by the staff from your store located at 8936 Frankford Ave Philadelphia Pa. this evening. I was told by Andrea that I could contact you, and I was even asked if I had the number...

Dana N

...The new manager at the wetaskiwin easyhome is extremely rude to customers and from what I can tell the staff as well. No business needs a manager with extremely poor customer service skills like that. The manager Tash needs to be replaced in the wetaskiwin branch as soon as possible...

Dalylah

Reliability

1.6 (555 reviews)

1.5 (102 reviews)

Reviewer's quote

After Chuck went to the Peoria Il store, the store in Pekin went to *** FIRST manager Dave was a real *** then the next (new) manager comes in at first he was nice then he became a Tasmanian .I paid him $128.00 for a dinning room table in July2019, canceled and asked for my money back, I received...

PissedConsumer1714287

been with easy home for over 5 years and 40 thousand dolors ever elextronic have had problems and need to be fixed or replace..now our 7 thousand dolor tv piture toob gone..tried verry hard to sell us another tv kept pushing and pushing..this one toob gone not evn paid off yet still owing 600...

shelly p

Aarons and Easyhome Pros and Cons

Pros

Leaving
Other then the gm the staff seemed to be nice
Initial staff and service

Lawsuit
Some employees
Before all this the timely manner of delivery and products

Cons

Horrible customer service
Manager
Gm manager very rude

Horrible customer service
Manager
Not respect for customers

Aarons and Easyhome Most Positive Reviews

Top rated reviews

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

I would like to give a positive review. Easy Home ran a promotion for 365 days same as cash. Went in to check it out....

Aarons and Easyhome Most Critical Reviews

Lowest rated reviews

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

Why is my name show up in the credit breau saying I own you guy $633?which I never had own you guy.why??

Aarons and Easyhome Latest Reviews

Recent published reviews

Not what I thought I was . Unsatisfied

Read all 2086 reviews

I called and reported the manager at easyhome in new glasgow ns i told the lady at customer service what happened and i...

Read all 285 reviews

Aarons and Easyhome Products and Services

Most reviewed product and services

Aarons Manager (348 reviews)
Aarons Customer Care (198 reviews)
Aarons Tv Rental (66 reviews)

Easyhome Manager (38 reviews)
Easyhome Customer Care (33 reviews)
Easyhome Furniture Leasing (16 reviews)

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