PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conns and Aarons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Conns

Conns

1.7
Aarons

Aarons

Has Verified Representatives
2.6
Conns
Aarons

Conns and Aarons Overview

Total reviews
932
2177
Company responses
0
1193
Issues resolved
8
13

Conns and Aarons Consumer Ratings

Rank
99 out of 332 in Supermarkets and Malls category
121 out of 1516 in Furniture and Decor category
Customer service
84 in category
242 in category
Product or Service Quality
82 in category
185 in category
Diversity of Products or Services
87 in category
292 in category
Website
71 in category
228 in category

Conns and Aarons Rating Details

Customer service
1.3 (379 reviews)
1.4 (642 reviews)
Reviewer's quote

...HORRIBLE CUSTOMER SERVICE. I will be making a complaint to the BBB..

Read full review

...phone was very professional although I fail to get her name I was very satisfied with her concern and the way that she handled my complaint that part of the customer service was awesome. Although I have yet to speak with the regional manager about my issue once I do have contact with the regional manager I will certainly give more feedback whether the...

Read full review
Product or Service Quality
1.6 (361 reviews)
1.9 (585 reviews)
Reviewer's quote

tv malfunctioned three days after purchase and service people came to look at the tv and cracked it in the process now they are claiming I cracked the tv and are refusing to repair or replace tv..

Read full review

...We are not happy with our service and the lack of communication and illegal practices on their end. I would like to get this settled quickly. I would also like to add that although we have been late on some of our payments, we keep in communication with them and get caught up when we can...

Read full review
Diversity of Products or Services
2 (355 reviews)
2 (588 reviews)
Reviewer's quote

I have completed my payment of $2400 for the products I selected at Conn's. Due to requested deferments, Conn's is now collecting $2400 in interest/fees in which I must pay because I care about my credit. I believe this is unethical and inhumane but Conn's has justified this practice...

Read full review

...the products was never dropped off in my home the contract actually have to need to be Rewritten or cancel. The moral of the story just rude and disrespectful...

Read full review
Website
1.9 (336 reviews)
2.3 (584 reviews)
Reviewer's quote

...While on the phone with her, I had my checking account open and their website open to see it. Conn's website reflected the pending payment but my debit Card payment did not show on my checking. I told Cathy which she told me to refresh my screen but I'd closed and reopened 3 times...

Read full review

...Already sent photos to aarons website..

Read full review

Conns and Aarons Pros and Cons

Pros
  • Stores staff
  • Price advertised
  • Product and ease of financing
  • Worse
  • Staff
  • Other than manager great staff
Cons
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems
  • Horrible customer service
  • Way i was treated
  • Manager

Conns and Aarons Most Positive Reviews

Top rated reviews
5

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...

Read full review
5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

Read full review
5

I am one pymt away from paying off my Conn’s credit line & will Never buy there again! The store employees are not that...

Read full review
5

Aaron is a sorry company. I am going to the BBC and I am going to federal court and file a lawsuit against the company....

Read full review

Conns and Aarons Most Critical Reviews

Lowest rated reviews
1

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....

Read full review
1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

Read full review
1

I forgot to say with my other complaint. My mattress that was suppose to be the message queen mattress I found out when...

Read full review
1

I rented a television, television stand, and sectional from Aaron's a few years ago. A year or two after having the...

Read full review

Conns and Aarons Latest Reviews

Recent published reviews
1

Everytime i try to paid my bill. they are so rude, at the Manhattan Store, they never can find my account, and went i...

Read full review
No votes

The gentleman Greg filled out a ticket asking someone to contact us regarding paying off remaining balance of debt...

Read full review
No votes

Everytime i try to paid my bill, they is so rude, at the Manhattan store, they never can found my account, and went i...

Read full review
1

Dent freezer,Dent freezer. Dent freezer

Read full review

Conns and Aarons Products and Services

Most reviewed product and services
  • Conns Customer Care (101 reviews)
  • Conns Delivery Service (54 reviews)
  • Conns Repair (39 reviews)
  • Aarons Manager (357 reviews)
  • Aarons Customer Care (207 reviews)
  • Aarons Tv Rental (67 reviews)