PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aarons and Conns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has Verified Representatives
2.6
Conns

Conns

1.7
Aarons
Conns

Aarons and Conns Overview

Total reviews
2146
910
Company responses
1159
0
Issues resolved
13
8

Aarons and Conns Consumer Ratings

Rank
116 out of 1485 in Furniture and Decor category
99 out of 321 in Supermarkets and Malls category
Customer service
240 in category
84 in category
Diversity of Products or Services
283 in category
87 in category
Website
225 in category
73 in category
Product or Service Quality
175 in category
81 in category

Aarons and Conns Rating Details

Customer service
1.4 (629 reviews)
1.3 (367 reviews)
Reviewer's quote

...st 12 years that I have been dealing with you guys is him because the manager at Aaron's in Kingman Arizona is very rude and very disrespectful and she has no customer service whatsoever because all I've gotten is the runaround for the last 3 weeks after all this has happened and then they finally call my son yesterday from Orkin to set up an appointment about checking about the bed bugs and it should have been done the first day that they were here at my house cuz I told him that the other bed was at his fiance's house where my daughter-in-law is now five weeks pregnant and they are also now getting on my granddaughter's bassinet ...

Read full review

Conns will not allow Customer Service nor Billing to talk to me about my current account. Theyre are using tactics to force me to pay 2 - 2010 Discharged Bankruptcy accountsI had a Chapter 7 Bankruptcy that included 2 Conn accounts and an agreement was made with legal dept, my attorney, myself and...

Read full review
Diversity of Products or Services
2 (577 reviews)
2 (345 reviews)
Reviewer's quote

...the products was never dropped off in my home the contract actually have to need to be Rewritten or cancel. The moral of the story just rude and disrespectful...

Read full review

I have completed my payment of $2400 for the products I selected at Conn's. Due to requested deferments, Conn's is now collecting $2400 in interest/fees in which I must pay because I care about my credit. I believe this is unethical and inhumane but Conn's has justified this practice...

Read full review
Website
2.3 (575 reviews)
1.9 (330 reviews)
Reviewer's quote

...Already sent photos to aarons website..

Read full review

...While on the phone with her, I had my checking account open and their website open to see it. Conn's website reflected the pending payment but my debit Card payment did not show on my checking. I told Cathy which she told me to refresh my screen but I'd closed and reopened 3 times...

Read full review
Product or Service Quality
1.9 (575 reviews)
1.6 (351 reviews)
Reviewer's quote

...Well maybe the manager and his delivery men need lessons on customer service!!..

Read full review

Instead of placing my account in the Recovery Department, the account should be accessible with Customer Service. The account was placed with Recovery to add small amounts of the discharged account to the current accounts. On 03/31/2020, I called Conns Customer Service to understand why my payment...

Read full review

Aarons and Conns Pros and Cons

Pros
  • Leaving
  • Worse
  • Salespeople were helpful
  • Stores staff
  • Price advertised
  • Product and ease of financing
Cons
  • Horrible customer service
  • Way i was treated
  • Manager
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems

Aarons and Conns Most Positive Reviews

Top rated reviews
5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

Read full review
5

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...

Read full review
5

Aaron is a sorry company. I am going to the BBC and I am going to federal court and file a lawsuit against the company....

Read full review
5

I am one pymt away from paying off my Conn’s credit line & will Never buy there again! The store employees are not that...

Read full review

Aarons and Conns Most Critical Reviews

Lowest rated reviews
1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

Read full review
1

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....

Read full review
1

I rented a television, television stand, and sectional from Aaron's a few years ago. A year or two after having the...

Read full review
1

I forgot to say with my other complaint. My mattress that was suppose to be the message queen mattress I found out when...

Read full review

Aarons and Conns Latest Reviews

Recent published reviews
3.5

I'm having problems with my online access to my account. Today it would not accept a payment. I also have a problem...

Read full review
No votes

Don't plan on ever buying from Conn's again. Purchased a bed and went to their warehouse to pick it up only to find out...

Read full review
No votes

They just took money from my account without my approval. I told them back in February to take me off ez pay. They said...

Read full review
No votes

My sons ps4 stopped working the store had me send it in to the svc people a month ago and nobody can give me a status...

Read full review

Aarons and Conns Products and Services

Most reviewed product and services
  • Aarons Manager (356 reviews)
  • Aarons Customer Care (205 reviews)
  • Aarons Tv Rental (67 reviews)
  • Conns Customer Care (100 reviews)
  • Conns Delivery Service (54 reviews)
  • Conns Repair (39 reviews)