PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aarons and Bestway Rent To Own as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has Verified Representatives
2.6
Aarons
Bestway Rent To Own

Aarons and Bestway Rent To Own Overview

Total reviews 2188 418
Company responses 1209 0
Issues resolved 13 2

Aarons and Bestway Rent To Own Consumer Ratings

Rank
118 out of 1531 in Furniture and Decor category
77 out of 394 in Rentals category
Customer service
244 in category
50 in category
Diversity of Products or Services
296 in category
68 in category
Website
230 in category
78 in category
Product or Service Quality
186 in category
50 in category

Aarons and Bestway Rent To Own Rating Details

Customer service
1.4 (646 reviews)
1.4 (184 reviews)
Reviewer's quote

...Poor customer service. When I spoke to her she was very nasty. Said she would call me back and I never received a call back...

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...If you don't get better customer service they going to ruin your business. I used to be a happy customer but not anymore..

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Diversity of Products or Services
2 (593 reviews)
1.8 (167 reviews)
Reviewer's quote

...one has been the worst place of service in compliance to their own rules and regulations they either do not do their job the right way do not send the right products out do not fix their products as prescribed it's kind of like when my refrigerator freezer broke down that I purchased from Aaron's prior to purchasing my washer and dryer it broke down took 6 months to get it repaired well I continued making my payments now they had the balls to show up on my doorstep demanding a payment or the merchandise after I had already made the payments this morning somebody needs to be fired and terminated I have the feelings all the staff needs to be replaced including the general manager regional manager and operation...

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i did business with your Benton location however the way i was treated and the constant account mixups with my products have led me to NEVER and i mean NEVER!!!!! do business with this company again i had 2 phones i paid for 1 was monthly and i had 2 debit cards on file 1 card for each phone i paid...

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Website
2.3 (590 reviews)
1.9 (162 reviews)
Reviewer's quote

...Already sent photos to aarons website..

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...And your website wont let me create an account and i do everthing online so i dont have to deal with people..

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Product or Service Quality
1.9 (589 reviews)
1.6 (175 reviews)
Reviewer's quote

...We are not happy with our service and the lack of communication and illegal practices on their end. I would like to get this settled quickly. I would also like to add that although we have been late on some of our payments, we keep in communication with them and get caught up when we can...

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...I will be filing a complaint with the Better Business Bureau your customer service lacks greatly and storing a person card without their permission for your future use is law breaking crazy..

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Aarons and Bestway Rent To Own Pros and Cons

Pros
  • Delivery guys were nice
  • Worse
  • Staff
  • I dont like manager
  • Zero pros the adds things on to your bill without your knowledge
  • I like my product but if they want to change policy
Cons
  • Horrible customer service
  • Way i was treated
  • Manager
  • Horrible customer service
  • Way they do business
  • How they lie

Aarons and Bestway Rent To Own Most Positive Reviews

Top rated reviews
5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

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5

I got bed bugs from Best way. I received my furniture and 3 weeks later I got the itching and come to find out the used...

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5

Aaron is a sorry company. I am going to the BBC and I am going to federal court and file a lawsuit against the company....

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5

I am really disappointed in bestway fully i have been a really good customer for a very long time and i was buying a tv...

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Aarons and Bestway Rent To Own Most Critical Reviews

Lowest rated reviews
1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

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1

I am a ex employee of bestway rent to own and I got fired January 2015 because of some ***. The credit manager had a...

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1

I rented a television, television stand, and sectional from Aaron's a few years ago. A year or two after having the...

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1

Every thing I have purchased from best way died before I finished pay for it, I have purchased two LG plasmas both were...

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Aarons and Bestway Rent To Own Latest Reviews

Recent published reviews
1.2

It's been almost 6mos since I called the Ridgeland store about parts for my kids bed, which we had to wait 3weeks for...

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No votes

Dryer wont close. Washer wont spin. Been waiting two weeks for someone to show up

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1.8

I actually reported this to the police and corporate today! I have been in contact with aarons however aarons choose to...

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1

James @ your location here in Little Rock on Markham Street
Sent his guys to our house with a refrigerator that was too b...

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Aarons and Bestway Rent To Own Products and Services

Most reviewed product and services
  • Aarons Manager (358 reviews)
  • Aarons Customer Care (208 reviews)
  • Aarons Tv Rental (67 reviews)
  • Bestway Rent To Own Customer Care (77 reviews)
  • Bestway Rent To Own Manager (46 reviews)
  • Bestway Rent To Own Furniture Rental (29 reviews)