PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Aarons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has verified representatives
2.6
Acceptance Now
Aarons

Acceptance Now and Aarons Overview

Total reviews
2151
2086
Company responses
0
1112
Issues resolved
10
12

Acceptance Now was first mentioned on PissedConsumer on Jul 1, 2008 and since then this brand received 2151 reviews. It is 65 reviews more than Aarons received since Aug 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aarons customer support team than with Acceptance Now customer service.

Acceptance Now and Aarons Consumer Ratings

Rank
403 out of 2124 in Furniture and Decor category
102 out of 2124 in Furniture and Decor category
Customer service
260 in category
229 in category
Staff
307 in category
278 in category
Website
360 in category
221 in category

According to consumer ratings and reviews, Aarons ranks 301 points higher in the Furniture and Decor category than Acceptance Now. People gave Acceptance Now 1.3 stars for Customer service criterion in Furniture and Decor category and it is 335 points higher than the worst rated brand in this category. At the same time, Aarons was rated 1.4 stars for Customer service criterion in this category and it is 366 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Aarons has a higher rating than Acceptance Now. Regarding Website criterion, consumers gave Acceptance Now 1.6 stars and it is 60% worse than other in category. Aarons however was rated 2.3 stars and it is 63% greater than other in category.

Acceptance Now and Aarons Rating Details

Customer service
1.3 (1031 reviews)
1.4 (607 reviews)
Reviewer's quote

THEY DO NOT CARE ABOUT YOU AS THE CUSTOMER AT ALL WHAT SO EVER! They take FULL advantage of people who have less than perfect credit. They know they have you by the B**LS and they treat you like *** of the earth. Someone REALLY needs to look into how they charge customers and take advantage of them...

Nena G

...When i try to talk to saturday on phone they said they had customer there in store to wait on and one empoye hung up on me they said the only brand they carry is ge. when i asked for the one i orded in the first place they had no more washers or dryers in store..

Ronnald
Staff
1.4 (995 reviews)
1.5 (598 reviews)
Reviewer's quote

I was one day late on my payment and they called my employer looking for me! The office staff are not trained, their language skills are questionable and I was ripped off. When I told the "collector" that I no longer wanted the couch, he told me to just drop it off at any Rent a Center! when I...

Lee W

Good Evening, I am writing out of concern for the treatment I received by the staff from your store located at 8936 Frankford Ave Philadelphia Pa. this evening. I was told by Andrea that I could contact you, and I was even asked if I had the number...

Dana N
Website
1.6 (908 reviews)
2.3 (553 reviews)
Reviewer's quote

What kind of financing company calls you on a Sunday before your payment is even due? And the website is IMPOSSIBLE to log into, apparently you have to change your password 6 times and just continue to enter your SAME login information in order to make any type of payment, even when you’re set up...

Hanna M

...Already sent photos to aarons website..

PissedConsumer1673704

Acceptance Now and Aarons Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • Leaving
  • Other then the gm the staff seemed to be nice
  • Initial staff and service
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Horrible customer service
  • Manager
  • Gm manager very rude

Acceptance Now and Aarons Most Positive Reviews

Top rated reviews
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

Acceptance Now and Aarons Most Critical Reviews

Lowest rated reviews
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

Acceptance Now and Aarons Latest Reviews

Recent published reviews
1.4

my grandmother passed away and they have Harassed me since she day she passed.

Read all 2151 reviews
3

Not what I thought I was . Unsatisfied

Read all 2086 reviews

Acceptance Now and Aarons Products and Services

Most reviewed product and services
  • Acceptance Now Furniture Leasing (464 reviews)
  • Acceptance Now Customer Care (275 reviews)
  • Acceptance Now Manager (129 reviews)
  • Aarons Manager (348 reviews)
  • Aarons Customer Care (198 reviews)
  • Aarons Tv Rental (66 reviews)