PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Aarons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has Verified Representatives
2.6
Acceptance Now
Aarons

Acceptance Now and Aarons Overview

Total reviews
2244
2160
Company responses
0
1176
Issues resolved
10
13

Acceptance Now and Aarons Consumer Ratings

Rank
401 out of 1494 in Furniture and Decor category
118 out of 1494 in Furniture and Decor category
Customer service
275 in category
244 in category
Reliability
222 in category
162 in category
Website
379 in category
226 in category
Diversity of Products or Services
369 in category
290 in category

Acceptance Now and Aarons Rating Details

Customer service
1.3 (1066 reviews)
1.4 (634 reviews)
Reviewer's quote

...The poor customer service and horrible attitudes is something to be desired. I’m paying my money and no one is or can be professional to answer a question. They are the worst! If I could do all over again I would have never purchased furniture through Acceptance Now...

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...Basically instead of doing the right thing customer service wise he told me to go buy a new one. So because of this, I have 4 items that will be paid off in 4 months. After that i will find another rent to own company who appreciates my money and my business...

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Reliability
1.4 (937 reviews)
1.6 (585 reviews)
Reviewer's quote

I have called the local store in order to get proof that I paid my account off. I am currently buying a home and the account showed opened on my credit report and my lender advised that the account is affecting my debt to income ratio. Once the credit has been pulled they can not pull it again. It...

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I spent over 1400 dollars and was told by store manager to come pick up my certificate of ownership to have some lady there wearing nothing but a face protector that I needed a mask. How when she not wearing a mask... according to CDC if a face shield is worn then a mask must be worn under it as a...

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Website
1.5 (935 reviews)
2.3 (579 reviews)
Reviewer's quote

... and take payments? WTF!!! This is the worst situation because my interest is supposed to start in June and I'm at the point of refusing to pay any interest!! Website only gives me option to pay their desired amount and I want to see my balance and pay the whole thing off:wtf:....

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...Already sent photos to aarons website..

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Diversity of Products or Services
1.8 (928 reviews)
2 (583 reviews)
Reviewer's quote

The Acceptance Now Credit Services in Harahan, LA office staff consisting of 2 women receptionists are incompetent and crooked. Each month when I go to make my payment (On Time), they tell me a Different Balance NOT in accordance with my furniture contract agreement, THEN!! Hand me 2 Different...

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...the products was never dropped off in my home the contract actually have to need to be Rewritten or cancel. The moral of the story just rude and disrespectful...

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Acceptance Now and Aarons Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • Leaving
  • Delivery guys were nice
  • Delivery guys were cool
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Horrible customer service
  • Way i was treated
  • Manager

Acceptance Now and Aarons Most Positive Reviews

Top rated reviews
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

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5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

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5

Very Deceptive!!! Acceptance Now..this shouldn't even be considered a company. They represent GREED. When I initially be...

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5

Aaron is a sorry company. I am going to the BBC and I am going to federal court and file a lawsuit against the company....

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Acceptance Now and Aarons Most Critical Reviews

Lowest rated reviews
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

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1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

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1

I PURCHASED WASHER/DRYER FROM THIS RIP OFF COMPANY AND I WAS TOLD THIS WAS A 90 DAY SAME AS CASH TRANSACTION. AFTER PAYI...

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1

I rented a television, television stand, and sectional from Aaron's a few years ago. A year or two after having the...

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Acceptance Now and Aarons Latest Reviews

Recent published reviews
No votes

Tried paying off my balance making small payments every week. The balance kept going up every week instead of...

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1

I spent over 1400 dollars and was told by store manager to come pick up my certificate of ownership to have some lady...

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No votes

I called about overpayment issues and was directed to a so called manager who lacks professionalism and knowledge on...

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No votes

I have a family who got items from the store in greer sc they put my phone number down as a reference number i am...

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Acceptance Now and Aarons Products and Services

Most reviewed product and services
  • Acceptance Now Furniture Leasing (467 reviews)
  • Acceptance Now Customer Care (282 reviews)
  • Acceptance Now Manager (134 reviews)
  • Aarons Manager (357 reviews)
  • Aarons Customer Care (205 reviews)
  • Aarons Tv Rental (67 reviews)