PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Aarons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Acceptance Now
Aarons

Acceptance Now and Aarons Overview

Total reviews 2298 2766
Company responses 0 1548
Issues resolved 11 18

Acceptance Now and Aarons Consumer Ratings

Rank
587 out of 2270 in Furniture and Decor category
390 out of 2270 in Furniture and Decor category
Customer service
432 in category
383 in category
Reliability
387 in category
311 in category
Website
576 in category
329 in category
Diversity of Products or Services
562 in category
437 in category

Acceptance Now and Aarons Rating Details

Customer service
1.3
(1096 reviews)
1.4
(883 reviews)
Reviewer's quote

...The AcceptanceNOW website and customer service number is a joke. I would like to stop the automatic payments being deducted from my bank account and be refunded my money..

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...corporate but was on hold for up to 30 minutes at a time I wouldn't have been so mad but there has been problem since I bought this product and the last customer service person and sales person cost me 100s of dollars in late fees never called my phone called my mother's and Tyrone was who set my account up...

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Reliability
1.4
(960 reviews)
1.6
(815 reviews)
Reviewer's quote

I was provide it was excellent service very knowledgeable staff and helped me immediately , Very understanding and settled the problem quickly and easily and displayed professionalism From beginning to end a phone call and I got results!

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Have complaint about service for stove and dryer prices and appliances also employees lying to me since November about stove and priced me to high for lender I had for stove then became aggressive during pickup and store employee lied again that day and I called store three times after to get main...

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Website
1.5
(957 reviews)
2.3
(792 reviews)
Reviewer's quote

Number that I found on the website they never answered, deliver company call for date and time, they never show up I called them back they said they running out of stock I received my recliners in 60 days I was totally happy with my furniture. Before the 90 days I get the cash $2500 and go make a...

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...We immediately looked online and saw this great deal on AARONS website for both the serene mattress and king size adjustable base for a total cost of ownership for the amount of 1793. 80. we called the store the next morning and spoke to a young lady and informed her what we were seeing online...

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Diversity of Products or Services
1.8
(954 reviews)
2
(791 reviews)
Reviewer's quote

The Acceptance Now Credit Services in Harahan, LA office staff consisting of 2 women receptionists are incompetent and crooked. Each month when I go to make my payment (On Time), they tell me a Different Balance NOT in accordance with my furniture contract agreement, THEN!! Hand me 2 Different...

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I spoke to the regional manager about some issues with taking money out of my bank account when they said they wouldnt as I was returning the products. Regional manager said he would allow me to lease a 65 OLED tv for 85. 00 a month...

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Acceptance Now and Aarons Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • No pros
  • Delivery guys were cool
  • Worse
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Horrible customer service
  • Unprofessional
  • Poor customer service by both manager and staff

Acceptance Now and Aarons Most Positive Reviews

Top rated reviews
5

As of today i called in to make a payment to your location on cicero and the lady who i spoke with was very...

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5

I have had Aarons club for about 6months. My drier broke and within a few days a professional repair man came and...

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5

I was pre approved for $2400. I got a couch and I paid it off in less than 90 days. I then purchased bedroom furniture...

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5

The representative that I spoke with on the phone was very professional although I fail to get her name I was very...

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Acceptance Now and Aarons Most Critical Reviews

Lowest rated reviews
1

Horrible service. I tried to pay more money than I owed every month. They said no I can only pay the months payment....

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1

I made a payment on the agreement that I have up to date and I didn't get a call about that I had another item I had...

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1

I used to work at Acceptance Now inside of home decor and Colonial Heights and I work for Memorial Day and I was told...

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1

Your store will not rent to me cause of wear i llive that is not right at all...so i want to no what i can do about that

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Acceptance Now and Aarons Latest Reviews

Recent published reviews
5

I was provide it was excellent service very knowledgeable staff and helped me immediately , Very understanding and...

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No votes

According to Aarons if you lease a pre owned tv which I started a lease 75 inch tv and the idiot associate gave me the...

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No votes

Sorry customer service reps you guys took money out of my account after I spoke with two of your representatives and...

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1

Have complaint about service for stove and dryer prices and appliances also employees lying to me since November about...

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