PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Aarons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has Verified Representatives
2.6
Acceptance Now
Aarons

Acceptance Now and Aarons Overview

Total reviews 2249 2189
Company responses 0 1209
Issues resolved 10 13

Acceptance Now and Aarons Consumer Ratings

Rank
456 out of 1531 in Furniture and Decor category
118 out of 1531 in Furniture and Decor category
Customer service
274 in category
246 in category
Reliability
225 in category
171 in category
Website
392 in category
232 in category
Diversity of Products or Services
379 in category
299 in category

Acceptance Now and Aarons Rating Details

Customer service
1.3 (1070 reviews)
1.4 (646 reviews)
Reviewer's quote

...The poor customer service and horrible attitudes is something to be desired. I’m paying my money and no one is or can be professional to answer a question. They are the worst! If I could do all over again I would have never purchased furniture through Acceptance Now...

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...Poor customer service. When I spoke to her she was very nasty. Said she would call me back and I never received a call back...

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Reliability
1.4 (940 reviews)
1.6 (597 reviews)
Reviewer's quote

With the death of my father I called to Get a payment extension. In a year I have never had a late or incomplete payment.48 hrs BEFORE payment due I used the call back feature. After 23 min I was assured of the 2 week extension. On my payment date the $ came out despite my granted extension. Not...

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It's been almost 6mos since I called the Ridgeland store about parts for my kids bed, which we had to wait 3weeks for someone to come out in look at the bed and I've called in spoke with Tammy, She didn't see and order!!! I pay automatic draft every month.. This is ridiculous!!!!

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Website
1.5 (937 reviews)
2.3 (590 reviews)
Reviewer's quote

...It is now owned by Rent-A-Center you remember how ruthless rent a Center was right? everyone please go to the FTC website and file a complaint immediately . Then call the Attorney General's office inTexas I will give you the information of the CEO . When I edit this...

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...Already sent photos to aarons website..

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Diversity of Products or Services
1.8 (933 reviews)
2 (593 reviews)
Reviewer's quote

The Acceptance Now Credit Services in Harahan, LA office staff consisting of 2 women receptionists are incompetent and crooked. Each month when I go to make my payment (On Time), they tell me a Different Balance NOT in accordance with my furniture contract agreement, THEN!! Hand me 2 Different...

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...one has been the worst place of service in compliance to their own rules and regulations they either do not do their job the right way do not send the right products out do not fix their products as prescribed it's kind of like when my refrigerator freezer broke down that I purchased from Aaron's prior to purchasing my washer and dryer it broke down took 6 months to get it repaired well I continued making my payments now they had the balls to show up on my doorstep demanding a payment or the merchandise after I had already made the payments this morning somebody needs to be fired and terminated I have the feelings all the staff needs to be replaced including the general manager regional manager and operation...

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Acceptance Now and Aarons Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • Delivery guys were nice
  • Worse
  • Staff
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Horrible customer service
  • Way i was treated
  • Manager

Acceptance Now and Aarons Most Positive Reviews

Top rated reviews
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

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5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

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5

Very Deceptive!!! Acceptance Now..this shouldn't even be considered a company. They represent GREED. When I initially be...

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5

Aaron is a sorry company. I am going to the BBC and I am going to federal court and file a lawsuit against the company....

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Acceptance Now and Aarons Most Critical Reviews

Lowest rated reviews
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

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1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

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1

I PURCHASED WASHER/DRYER FROM THIS RIP OFF COMPANY AND I WAS TOLD THIS WAS A 90 DAY SAME AS CASH TRANSACTION. AFTER PAYI...

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1

I rented a television, television stand, and sectional from Aaron's a few years ago. A year or two after having the...

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Acceptance Now and Aarons Latest Reviews

Recent published reviews
No votes

I finished paying for my furniture May 2020. Some kind of fee has been taken out of my bank account fir the last three m...

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No votes

Chris cook and kimberly paige are dating They are sales manager and manager Kimberly is sales manager She is on drugs...

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1.3

With the death of my father I called to Get a payment extension. In a year I have never had a late or incomplete payment...

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1.2

It's been almost 6mos since I called the Ridgeland store about parts for my kids bed, which we had to wait 3weeks for...

Read full review

Acceptance Now and Aarons Products and Services

Most reviewed product and services
  • Acceptance Now Furniture Leasing (467 reviews)
  • Acceptance Now Customer Care (284 reviews)
  • Acceptance Now Manager (134 reviews)
  • Aarons Manager (358 reviews)
  • Aarons Customer Care (208 reviews)
  • Aarons Tv Rental (67 reviews)