PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Acceptance Now and Aarons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has verified representatives
2.5
Acceptance Now
Aarons

Acceptance Now and Aarons Overview

Total reviews
2159
2107
Company responses
0
1119
Issues resolved
10
12

Acceptance Now was first mentioned on PissedConsumer on Jul 1, 2008 and since then this brand received 2159 reviews. It is 52 reviews more than Aarons received since Aug 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aarons customer support team than with Acceptance Now customer service.

Acceptance Now and Aarons Consumer Ratings

Rank
408 out of 1894 in Furniture and Decor category
113 out of 1894 in Furniture and Decor category
Customer service
262 in category
231 in category
Staff
309 in category
278 in category
Website
364 in category
219 in category

According to consumer ratings and reviews, Aarons ranks 295 points higher in the Furniture and Decor category than Acceptance Now. People gave Acceptance Now 1.3 stars for Customer service criterion in Furniture and Decor category and it is 342 points higher than the worst rated brand in this category. At the same time, Aarons was rated 1.4 stars for Customer service criterion in this category and it is 373 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Aarons has a higher rating than Acceptance Now. Regarding Website criterion, consumers gave Acceptance Now 1.6 stars and it is 60% worse than other in category. Aarons however was rated 2.3 stars and it is 64% greater than other in category.

Acceptance Now and Aarons Rating Details

Customer service
1.3 (1035 reviews)
1.4 (619 reviews)
Reviewer's quote

I called to get my merchandise rescheduled and the Jeremy was very rude and condescending with his approach and the customer service experience was very subpar. Then Jeremy went on harass me as the customer about a payment that had not been delivered to me as the customer. I was setup on automatic...

Jatkins

...Well maybe the manager and his delivery men need lessons on customer service!!..

Lynda S
Staff
1.4 (1001 reviews)
1.5 (607 reviews)
Reviewer's quote

I was one day late on my payment and they called my employer looking for me! The office staff are not trained, their language skills are questionable and I was ripped off. When I told the "collector" that I no longer wanted the couch, he told me to just drop it off at any Rent a Center! when I...

Lee W

Good Evening, I am writing out of concern for the treatment I received by the staff from your store located at 8936 Frankford Ave Philadelphia Pa. this evening. I was told by Andrea that I could contact you, and I was even asked if I had the number...

Dana N
Website
1.6 (912 reviews)
2.3 (562 reviews)
Reviewer's quote

What kind of financing company calls you on a Sunday before your payment is even due? And the website is IMPOSSIBLE to log into, apparently you have to change your password 6 times and just continue to enter your SAME login information in order to make any type of payment, even when you’re set up...

Hanna M

...Already sent photos to aarons website..

PissedConsumer1673704

Acceptance Now and Aarons Pros and Cons

Pros
  • No i dislike their business
  • Furniture
  • 90 same as cash
  • Leaving
  • Other then the gm the staff seemed to be nice
  • Other than manager great staff
Cons
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information
  • Horrible customer service
  • Way i was treated
  • Manager

Acceptance Now and Aarons Most Positive Reviews

Top rated reviews
5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

Acceptance Now and Aarons Most Critical Reviews

Lowest rated reviews
1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

Acceptance Now and Aarons Latest Reviews

Recent published reviews

I need to see whats going on Im going to contact the better business Bureau this cant be right

Read all 2159 reviews
1.7

I rented new GE washer and dryer on line. Took almost 2 weeks to deliver them. When they brought them in they looked...

Read all 2107 reviews

Acceptance Now and Aarons Products and Services

Most reviewed product and services
  • Acceptance Now Furniture Leasing (464 reviews)
  • Acceptance Now Customer Care (275 reviews)
  • Acceptance Now Manager (130 reviews)
  • Aarons Manager (351 reviews)
  • Aarons Customer Care (201 reviews)
  • Aarons Tv Rental (67 reviews)