PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aarons and Acceptance Now as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons
Acceptance Now

Aarons and Acceptance Now Overview

Total reviews 2767 2298
Company responses 1548 0
Issues resolved 18 11

Aarons and Acceptance Now Consumer Ratings

Rank
391 out of 2283 in Furniture and Decor category
590 out of 2283 in Furniture and Decor category
Customer service
387 in category
436 in category
Reliability
314 in category
390 in category
Product or Service Quality
305 in category
357 in category
Website
331 in category
582 in category

Aarons and Acceptance Now Rating Details

Customer service
1.4
(883 reviews)
1.3
(1096 reviews)
Reviewer's quote

...corporate but was on hold for up to 30 minutes at a time I wouldn't have been so mad but there has been problem since I bought this product and the last customer service person and sales person cost me 100s of dollars in late fees never called my phone called my mother's and Tyrone was who set my account up...

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...The AcceptanceNOW website and customer service number is a joke. I would like to stop the automatic payments being deducted from my bank account and be refunded my money..

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Reliability
1.6
(815 reviews)
1.4
(960 reviews)
Reviewer's quote

Have complaint about service for stove and dryer prices and appliances also employees lying to me since November about stove and priced me to high for lender I had for stove then became aggressive during pickup and store employee lied again that day and I called store three times after to get main...

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I was provide it was excellent service very knowledgeable staff and helped me immediately , Very understanding and settled the problem quickly and easily and displayed professionalism From beginning to end a phone call and I got results!

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Product or Service Quality
1.9
(800 reviews)
1.7
(940 reviews)
Reviewer's quote

...I tried several times to contact Wyckes customer service to no avail. I googled Wyckes Furniture for a contract number and they provided two contact number both of which is no longer working! Yet Wyckes Furniture is still listening furnishing like they are still in business..

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...From day one I've had issues with this product and Ana she was rude from day one. It's a shame this is who you have represent your company and this is how you allow your customers to be treated. I express for Ana not to call me, but yet she does...

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Website
2.3
(792 reviews)
1.5
(957 reviews)
Reviewer's quote

...We immediately looked online and saw this great deal on AARONS website for both the serene mattress and king size adjustable base for a total cost of ownership for the amount of 1793. 80. we called the store the next morning and spoke to a young lady and informed her what we were seeing online...

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Number that I found on the website they never answered, deliver company call for date and time, they never show up I called them back they said they running out of stock I received my recliners in 60 days I was totally happy with my furniture. Before the 90 days I get the cash $2500 and go make a...

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Aarons and Acceptance Now Pros and Cons

Pros
  • No pros
  • Delivery guys were cool
  • Worse
  • No i dislike their business
  • Furniture
  • 90 same as cash
Cons
  • Horrible customer service
  • Unprofessional
  • Poor customer service by both manager and staff
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information

Aarons and Acceptance Now Most Positive Reviews

Top rated reviews
5

The representative that I spoke with on the phone was very professional although I fail to get her name I was very...

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5

As of today i called in to make a payment to your location on cicero and the lady who i spoke with was very...

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5

Me estan enviando un bill de algo que no tengo.

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5

I was pre approved for $2400. I got a couch and I paid it off in less than 90 days. I then purchased bedroom furniture...

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Aarons and Acceptance Now Most Critical Reviews

Lowest rated reviews
1

The staff at Aarons on academy blvd. Is rude high pressure And after the purchase. Server call a day for payment and mor...

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1

The company mislead me into thinking that I was being financed thru Value City, then gave me 3 mos to pay and incur No...

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1

Have complaint about service for stove and dryer prices and appliances also employees lying to me since November about...

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1

I took a furniture set with these people and this is the worst mistake I have ever made. Only 20 is going to the accoun...

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Aarons and Acceptance Now Latest Reviews

Recent published reviews
No votes

I pay once a month on the furniture, however when went to pay off my dryer and pay on
my son's bedroom suite I gave the c...

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5

I was provide it was excellent service very knowledgeable staff and helped me immediately , Very understanding and...

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No votes

According to Aarons if you lease a pre owned tv which I started a lease 75 inch tv and the idiot associate gave me the...

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No votes

Sorry customer service reps you guys took money out of my account after I spoke with two of your representatives and...

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