PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aarons and Acceptance Now as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has Verified Representatives
2.6
Aarons
Acceptance Now

Aarons and Acceptance Now Overview

Total reviews 2185 2248
Company responses 1202 0
Issues resolved 13 10

Aarons and Acceptance Now Consumer Ratings

Rank
119 out of 1526 in Furniture and Decor category
455 out of 1526 in Furniture and Decor category
Customer service
248 in category
278 in category
Reliability
173 in category
231 in category
Diversity of Products or Services
302 in category
382 in category
Website
236 in category
394 in category

Aarons and Acceptance Now Rating Details

Customer service
1.4 (644 reviews)
1.3 (1070 reviews)
Reviewer's quote

...Poor customer service. When I spoke to her she was very nasty. Said she would call me back and I never received a call back...

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...The poor customer service and horrible attitudes is something to be desired. I’m paying my money and no one is or can be professional to answer a question. They are the worst! If I could do all over again I would have never purchased furniture through Acceptance Now...

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Reliability
1.6 (594 reviews)
1.4 (940 reviews)
Reviewer's quote

Aarons charged me 3 times what my payment was 2 days AFTER I made my first initial payment and it wasn't due for another month. They are the worst company I have ever dealt with. Also my information is not suppose to be saved on file. They put my account in the negatives. The payment was never...

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With the death of my father I called to Get a payment extension. In a year I have never had a late or incomplete payment.48 hrs BEFORE payment due I used the call back feature. After 23 min I was assured of the 2 week extension. On my payment date the $ came out despite my granted extension. Not...

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Diversity of Products or Services
2 (591 reviews)
1.8 (933 reviews)
Reviewer's quote

...one has been the worst place of service in compliance to their own rules and regulations they either do not do their job the right way do not send the right products out do not fix their products as prescribed it's kind of like when my refrigerator freezer broke down that I purchased from Aaron's prior to purchasing my washer and dryer it broke down took 6 months to get it repaired well I continued making my payments now they had the balls to show up on my doorstep demanding a payment or the merchandise after I had already made the payments this morning somebody needs to be fired and terminated I have the feelings all the staff needs to be replaced including the general manager regional manager and operation...

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The Acceptance Now Credit Services in Harahan, LA office staff consisting of 2 women receptionists are incompetent and crooked. Each month when I go to make my payment (On Time), they tell me a Different Balance NOT in accordance with my furniture contract agreement, THEN!! Hand me 2 Different...

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Website
2.3 (588 reviews)
1.5 (937 reviews)
Reviewer's quote

...Already sent photos to aarons website..

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...It is now owned by Rent-A-Center you remember how ruthless rent a Center was right? everyone please go to the FTC website and file a complaint immediately . Then call the Attorney General's office inTexas I will give you the information of the CEO . When I edit this...

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Aarons and Acceptance Now Pros and Cons

Pros
  • Delivery guys were nice
  • Worse
  • Staff
  • No i dislike their business
  • Furniture
  • 90 same as cash
Cons
  • Horrible customer service
  • Way i was treated
  • Manager
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information

Aarons and Acceptance Now Most Positive Reviews

Top rated reviews
5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

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5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

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5

Aaron is a sorry company. I am going to the BBC and I am going to federal court and file a lawsuit against the company....

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5

Very Deceptive!!! Acceptance Now..this shouldn't even be considered a company. They represent GREED. When I initially be...

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Aarons and Acceptance Now Most Critical Reviews

Lowest rated reviews
1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

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1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

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1

I rented a television, television stand, and sectional from Aaron's a few years ago. A year or two after having the...

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1

I PURCHASED WASHER/DRYER FROM THIS RIP OFF COMPANY AND I WAS TOLD THIS WAS A 90 DAY SAME AS CASH TRANSACTION. AFTER PAYI...

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Aarons and Acceptance Now Latest Reviews

Recent published reviews
No votes

They have not tried to contact me yet.

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1.3

With the death of my father I called to Get a payment extension. In a year I have never had a late or incomplete payment...

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1

Aarons charged me 3 times what my payment was 2 days AFTER I made my first initial payment and it wasn't due for...

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2.4

U guys have not reported the payments I've made on time and my timely payoff of my first loan, my credit still reflects...

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Aarons and Acceptance Now Products and Services

Most reviewed product and services
  • Aarons Manager (358 reviews)
  • Aarons Customer Care (207 reviews)
  • Aarons Tv Rental (67 reviews)
  • Acceptance Now Furniture Leasing (467 reviews)
  • Acceptance Now Customer Care (284 reviews)
  • Acceptance Now Manager (134 reviews)