PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aarons and Acceptance Now as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has verified representatives
2.5
Aarons
Acceptance Now

Aarons and Acceptance Now Overview

Total reviews
2107
2159
Company responses
1119
0
Issues resolved
12
10

Acceptance Now was first mentioned on PissedConsumer on Jul 1, 2008 and since then this brand received 2159 reviews. It is 52 reviews more than Aarons received since Aug 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aarons customer support team than with Acceptance Now customer service.

Aarons and Acceptance Now Consumer Ratings

Rank
113 out of 1894 in Furniture and Decor category
408 out of 1894 in Furniture and Decor category
Customer service
231 in category
262 in category
Staff
278 in category
309 in category
Reliability
150 in category
209 in category

According to consumer ratings and reviews, Aarons ranks 295 points higher in the Furniture and Decor category than Acceptance Now. People gave Aarons 1.4 stars for Customer service criterion in Furniture and Decor category and it is 373 points higher than the worst rated brand in this category. At the same time, Acceptance Now was rated 1.3 stars for Customer service criterion in this category and it is 342 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Aarons has a higher rating than Acceptance Now. Regarding Reliability criterion, consumers gave Aarons 1.6 stars and it is 75% greater than other in category. Acceptance Now however was rated 1.4 stars and it is 65% greater than other in category.

Aarons and Acceptance Now Rating Details

Customer service
1.4 (619 reviews)
1.3 (1035 reviews)
Reviewer's quote

...Well maybe the manager and his delivery men need lessons on customer service!!..

Lynda S

I called to get my merchandise rescheduled and the Jeremy was very rude and condescending with his approach and the customer service experience was very subpar. Then Jeremy went on harass me as the customer about a payment that had not been delivered to me as the customer. I was setup on automatic...

Jatkins
Staff
1.5 (607 reviews)
1.4 (1001 reviews)
Reviewer's quote

Good Evening, I am writing out of concern for the treatment I received by the staff from your store located at 8936 Frankford Ave Philadelphia Pa. this evening. I was told by Andrea that I could contact you, and I was even asked if I had the number...

Dana N

I was one day late on my payment and they called my employer looking for me! The office staff are not trained, their language skills are questionable and I was ripped off. When I told the "collector" that I no longer wanted the couch, he told me to just drop it off at any Rent a Center! when I...

Lee W
Reliability
1.6 (565 reviews)
1.4 (911 reviews)
Reviewer's quote

Well management threats people and they think they can and no one can do anything about it like they are above the law

PissedConsumer1762635

I bought a sofa in American Signature Funiture on 8/9/19 with a final payment of 120 Days without interest. After 120 days the interest needed to be added. Information was if you pay online the payment will be shown in the system. The total payment was $1,021.46 by 11/18/19. As a result, I paid...

Anny G

Aarons and Acceptance Now Pros and Cons

Pros
  • Leaving
  • Other then the gm the staff seemed to be nice
  • Other than manager great staff
  • No i dislike their business
  • Furniture
  • 90 same as cash
Cons
  • Horrible customer service
  • Way i was treated
  • Manager
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information

Aarons and Acceptance Now Most Positive Reviews

Top rated reviews
5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

Aarons and Acceptance Now Most Critical Reviews

Lowest rated reviews
1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

Aarons and Acceptance Now Latest Reviews

Recent published reviews
1.7

I rented new GE washer and dryer on line. Took almost 2 weeks to deliver them. When they brought them in they looked...

Read all 2107 reviews

I need to see whats going on Im going to contact the better business Bureau this cant be right

Read all 2159 reviews

Aarons and Acceptance Now Products and Services

Most reviewed product and services
  • Aarons Manager (351 reviews)
  • Aarons Customer Care (201 reviews)
  • Aarons Tv Rental (67 reviews)
  • Acceptance Now Furniture Leasing (464 reviews)
  • Acceptance Now Customer Care (275 reviews)
  • Acceptance Now Manager (130 reviews)