PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aarons and Acceptance Now as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aarons

Aarons

Has verified representatives
2.6
Aarons
Acceptance Now

Aarons and Acceptance Now Overview

Total reviews
2086
2151
Company responses
1112
0
Issues resolved
12
10

Acceptance Now was first mentioned on PissedConsumer on Jul 1, 2008 and since then this brand received 2151 reviews. It is 65 reviews more than Aarons received since Aug 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aarons customer support team than with Acceptance Now customer service.

Aarons and Acceptance Now Consumer Ratings

Rank
102 out of 2124 in Furniture and Decor category
403 out of 2124 in Furniture and Decor category
Customer service
229 in category
260 in category
Staff
278 in category
307 in category
Reliability
150 in category
207 in category

According to consumer ratings and reviews, Aarons ranks 301 points higher in the Furniture and Decor category than Acceptance Now. People gave Aarons 1.4 stars for Customer service criterion in Furniture and Decor category and it is 365 points higher than the worst rated brand in this category. At the same time, Acceptance Now was rated 1.3 stars for Customer service criterion in this category and it is 334 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Aarons has a higher rating than Acceptance Now. Regarding Reliability criterion, consumers gave Aarons 1.6 stars and it is 75% greater than other in category. Acceptance Now however was rated 1.4 stars and it is 65% greater than other in category.

Aarons and Acceptance Now Rating Details

Customer service
1.4 (607 reviews)
1.3 (1031 reviews)
Reviewer's quote

...When i try to talk to saturday on phone they said they had customer there in store to wait on and one empoye hung up on me they said the only brand they carry is ge. when i asked for the one i orded in the first place they had no more washers or dryers in store..

Ronnald

THEY DO NOT CARE ABOUT YOU AS THE CUSTOMER AT ALL WHAT SO EVER! They take FULL advantage of people who have less than perfect credit. They know they have you by the B**LS and they treat you like *** of the earth. Someone REALLY needs to look into how they charge customers and take advantage of them...

Nena G
Staff
1.5 (598 reviews)
1.4 (995 reviews)
Reviewer's quote

Good Evening, I am writing out of concern for the treatment I received by the staff from your store located at 8936 Frankford Ave Philadelphia Pa. this evening. I was told by Andrea that I could contact you, and I was even asked if I had the number...

Dana N

I was one day late on my payment and they called my employer looking for me! The office staff are not trained, their language skills are questionable and I was ripped off. When I told the "collector" that I no longer wanted the couch, he told me to just drop it off at any Rent a Center! when I...

Lee W
Reliability
1.6 (555 reviews)
1.4 (906 reviews)
Reviewer's quote

After Chuck went to the Peoria Il store, the store in Pekin went to *** FIRST manager Dave was a real *** then the next (new) manager comes in at first he was nice then he became a Tasmanian .I paid him $128.00 for a dinning room table in July2019, canceled and asked for my money back, I received...

PissedConsumer1714287

my grandmother passed away and they have Harassed me since she day she passed.

PissedConsumer1720978

Aarons and Acceptance Now Pros and Cons

Pros
  • Leaving
  • Other then the gm the staff seemed to be nice
  • Initial staff and service
  • No i dislike their business
  • Furniture
  • 90 same as cash
Cons
  • Horrible customer service
  • Manager
  • Gm manager very rude
  • Terrible customer service
  • Exceptionally high lease fees
  • With held information

Aarons and Acceptance Now Most Positive Reviews

Top rated reviews
5

We stopped in at the Cape Coral location and couldn't be happier with the service!!!
We are picky people & Like to...

5

First to all the people who give negative reviews.... If you would read the contract or google what the company is then...

Aarons and Acceptance Now Most Critical Reviews

Lowest rated reviews
1

WE HAD A HOUSEFIRE 4 DAYS BEFORE XMAS WE NEEDED TO RENT SOME HOUSEHOLD ITEMS FOR A MONTH OR TWO I EXPLAINED THIS AND...

1

I WENT TO THE COMPANY KIMBRELLS IN GREENVILLE SC AND I DONT REALLY HAVE CREDIT BECAUSE I PAY EVERYTHING CASH. WHEN I...

Aarons and Acceptance Now Latest Reviews

Recent published reviews
3

Not what I thought I was . Unsatisfied

Read all 2086 reviews
1.4

my grandmother passed away and they have Harassed me since she day she passed.

Read all 2151 reviews

Aarons and Acceptance Now Products and Services

Most reviewed product and services
  • Aarons Manager (348 reviews)
  • Aarons Customer Care (198 reviews)
  • Aarons Tv Rental (66 reviews)
  • Acceptance Now Furniture Leasing (464 reviews)
  • Acceptance Now Customer Care (275 reviews)
  • Acceptance Now Manager (129 reviews)