PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aamco and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aamco
Pep Boys

Aamco and Pep Boys Overview

Total reviews
678
1607
Company responses
0
0
Issues resolved
7
5

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1607 reviews. It is 929 reviews more than Aamco received since Sep 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aamco customer support team than with Pep Boys customer service.

Aamco and Pep Boys Consumer Ratings

Rank
297 out of 2660 in Service Centers and Repairs category
192 out of 2660 in Service Centers and Repairs category
Customer service
200 in category
187 in category
Staff
215 in category
162 in category
Price Affordability
244 in category
199 in category

According to consumer ratings and reviews, Pep Boys ranks 105 points higher in the Service Centers and Repairs category than Aamco. People gave Aamco 1.4 stars for Customer service criterion in Service Centers and Repairs category and it is 415 points higher than the worst rated brand in this category. At the same time, Pep Boys was rated 1.5 stars for Customer service criterion in this category and it is 428 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Pep Boys has a higher rating than Aamco. Regarding Price Affordability criterion, consumers gave Aamco 1.5 stars and it is 60% greater than other in category. Pep Boys however was rated 2 stars and it is 68% greater than other in category.

Aamco and Pep Boys Rating Details

Customer service
1.4 (209 reviews)
1.5 (302 reviews)
Reviewer's quote

19 the service technician diagnose the vehicle with a bad transmission and solely rebuild at no time after the vehicle was rebuilt did it run properly and it had to go back over and over again for the same problem at which point your service technician told my son-in-law that he needs to take his...

Karmah

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Staff
1.5 (201 reviews)
1.7 (287 reviews)
Reviewer's quote

...The staff at the Port Charlotte Aamco were fabulous..

PissedConsumer1674654

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727
Price Affordability
1.5 (180 reviews)
2 (255 reviews)
Reviewer's quote

Tell me it’s gonna be one price. They get it in call me n say it’s gonna be an additional 1000 on top of original quote. They get it done then tell me I need a throttle body and it would only cost 600...

PissedConsumer1588854

PEP BOYS had the best deal on a new battery, including installation better price than COSTCO. In spite of a full schedule they fit me in & performed promptly..

BG T

Aamco and Pep Boys Pros and Cons

Pros
  • Nightmare
  • Staff
  • Managers professionalism
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Level of professionalism
  • Whole process
  • Service or quality
  • Customer service
  • Poor service provided
  • Poor service

Aamco and Pep Boys Most Positive Reviews

Top rated reviews
5

I went to AAMCO to get a free brake inspection. I had gone to PEP BOYS and gotten the same thing done. PEP BOYS tried...

5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Aamco and Pep Boys Most Critical Reviews

Lowest rated reviews
1

The AAMCO location in Monrovia, CA will *** over if you give them the chance! I had a transmission put into my truck,...

1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Aamco and Pep Boys Latest Reviews

Recent published reviews
1.4

They had Jeep for a month and got it back drove 20miles and it exactly same as it was when I gave it to them almost...

Read all 678 reviews
1.2

Had 4 tires installed with TPMS services and went online for the $120 rebate offer. Submitted the information. Three...

Read all 1607 reviews

Aamco and Pep Boys Products and Services

Most reviewed product and services
  • Aamco Car Repair (108 reviews)
  • Aamco Truck Repair (32 reviews)
  • Aamco Transmission Replacement (27 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)