PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aamco and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aamco
Pep Boys

Aamco and Pep Boys Overview

Total reviews 754 1423
Company responses 0 0
Issues resolved 8 6

Aamco and Pep Boys Consumer Ratings

Rank
290 out of 1761 in Service Centers and Repairs category
209 out of 1761 in Service Centers and Repairs category
Customer service
211 in category
205 in category
Price Affordability
260 in category
219 in category
Product or Service Quality
214 in category
163 in category
Value for money
211 in category
166 in category

Aamco and Pep Boys Rating Details

Customer service
1.4 (243 reviews)
1.5 (333 reviews)
Reviewer's quote

...This is absolutely horrible customer service and if it wasn't for the fact that they had already started work on the car I would have told them to stop. Their attitude what atrocious and disgusting. They basically held my car ransom..

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...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

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Price Affordability
1.5 (211 reviews)
1.9 (277 reviews)
Reviewer's quote

...OH AT THE ON SET BEFORE I EVEN TOOK IT I ASK WORSE CASE PRICE IF TRANSMISSION WAS NEEDED REBUILT AND MANAGER GAVE ME PRICE OF BETWEEN 2100. 00 AND 2200. 00 SO AFTER ALL THIS HE CALLED ME AND SAID TRANSMISSION WAS SHOT (REALLY) REMEMBER I WAS DRIVING VEHICLE DAILY BEFORE THERE REPAIRS...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Product or Service Quality
1.3 (207 reviews)
1.6 (282 reviews)
Reviewer's quote

I am not comfortable at all with the owner or dealer as every other dealership has given great customer service to me and done everything to get me a correct diagnostic. The employees who worked on my cane as well as the manager are no longer there and the owner is just reading false diagnostics in...

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...75 FOR THAT SERVICE. I ONLY USED TWO TIMES AND THE AC WAS NOT WORKING ANYMORE. I TOOK IT BACK TO PEP BOYS AND WAS TOLD THE HI PRESSURE HOSE HAD TO BE REPLACED BECAUSE THE AC HI PRESSURE VALVE WAS DAMAGED THEY WERE CHARGING ME 750...

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Value for money
1.4 (203 reviews)
1.8 (293 reviews)
Reviewer's quote

They try their to beat you for your money just to make a sell or work for the shop..

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Let me start by saying I will never take my vehicle to this business again nor spend my hard earned money at any of your locations. I have a ford f150 that was having issues with a miss fire. I proceed to investigate myself and found coolant in the coils/heads...

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Aamco and Pep Boys Pros and Cons

Pros
  • Nightmare
  • Managers professionalism
  • Local
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Level of professionalism
  • Whole process
  • Service or quality
  • Customer service
  • Poor service provided
  • Poor service

Aamco and Pep Boys Most Positive Reviews

Top rated reviews
5

I went to AAMCO to get a free brake inspection. I had gone to PEP BOYS and gotten the same thing done. PEP BOYS tried...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

I really treated fairly in that unit is good and I worked on is on the payment and the money situation so I'm really...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Aamco and Pep Boys Most Critical Reviews

Lowest rated reviews
1

The AAMCO location in Monrovia, CA will *** over if you give them the chance! I had a transmission put into my truck,...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

Austin, TX. Burnet road location.
I took my Toyota Tundra in June, he first quoted me $2,500 (I understood if more...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Aamco and Pep Boys Latest Reviews

Recent published reviews
No votes

I brought my 2002 Explorer in a little over a week ago for a transmission service. The very next day in the morning my...

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2.2

took my truck in for tires not go under my hood

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1.5

stay away!! DO NOT GO TO THESE PEOPLE FOR ANYTHING!!!!!!
I had some work done on my 2006 Cadillac SRX last August and whe...

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2.5

I was supposed to get an $80.00 rebate on new brakes front and back and received message denied because it was not in...

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Aamco and Pep Boys Products and Services

Most reviewed product and services
  • Aamco Car Repair (118 reviews)
  • Aamco Truck Repair (34 reviews)
  • Aamco Transmission Replacement (28 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (74 reviews)
  • Pep Boys Rebate (59 reviews)