PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aamco and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aamco
Firestone Complete Auto Care

Aamco and Firestone Complete Auto Care Overview

Total reviews
697
687
Company responses
0
0
Issues resolved
7
8

Aamco was first mentioned on PissedConsumer on Sep 4, 2007 and since then this brand received 697 reviews. It is 10 reviews more than Firestone Complete Auto Care received since Jan 7, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Aamco customer support team and Firestone Complete Auto Care customer service.

Aamco and Firestone Complete Auto Care Consumer Ratings

Rank
297 out of 2414 in Service Centers and Repairs category
214 out of 2414 in Service Centers and Repairs category
Customer service
206 in category
172 in category
Staff
219 in category
181 in category
Price Affordability
248 in category
236 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 83 points higher in the Service Centers and Repairs category than Aamco. People gave Aamco 1.4 stars for Customer service criterion in Service Centers and Repairs category and it is 416 points higher than the worst rated brand in this category. At the same time, Firestone Complete Auto Care was rated 1.6 stars for Customer service criterion in this category and it is 450 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than Aamco. Regarding Price Affordability criterion, consumers gave Aamco 1.5 stars and it is 60% greater than other in category. Firestone Complete Auto Care however was rated 1.7 stars and it is 62% greater than other in category.

Aamco and Firestone Complete Auto Care Rating Details

Customer service
1.4 (218 reviews)
1.6 (243 reviews)
Reviewer's quote

...The customer service was good experience, however the manager told me that my truck needed a new ignition switch. I said go ahead and replace it was quoted $350. 00...

Cieara

...very disappointed in the customer service because the situation was treating like a joke and the front store employees were too busy playing on their phones..

Sky S
Staff
1.4 (209 reviews)
1.7 (231 reviews)
Reviewer's quote

...The staff at the Port Charlotte Aamco were fabulous..

PissedConsumer1674654

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R
Price Affordability
1.5 (187 reviews)
1.7 (194 reviews)
Reviewer's quote

...when more likely it was diagnosed incorrectly at the first aamco station and he was sold the transmission that he doesn't need I would expect not only a price adjustment but the on board computer to be at no cost as I say they're your franchises they work underneath your corporate name and you certify them as being experts at v-nails the diagnosed equipment and to have the right equipment that does not seem to have happened I would like a...

Karmah

...plugs changed, my husband has had 5 surgeries so i did not want him to do it in our rock driveway they told us it would be 360$ we knew it was an ungodly price but we said we would pay it so my husband didn't have to do it we dropped the truck of at 9:30am told them we didn't need it back till 5 to take there time, we came back at 5:30 to pick it up. they hadn't even...

Drake

Aamco and Firestone Complete Auto Care Pros and Cons

Pros
  • Nightmare
  • Staff
  • Managers professionalism
  • Reasonably nice upfront personnel
  • Very unsatisfactory
  • Staff was friendly
Cons
  • Level of professionalism
  • Whole process
  • Service or quality
  • Bad customer service
  • Poor service and excessive charge
  • Poor service

Aamco and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

I went to AAMCO to get a free brake inspection. I had gone to PEP BOYS and gotten the same thing done. PEP BOYS tried...

5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

Aamco and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

The AAMCO location in Monrovia, CA will *** over if you give them the chance! I had a transmission put into my truck,...

1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

Aamco and Firestone Complete Auto Care Latest Reviews

Recent published reviews

Spent over 1400 dollars to fix my car and it is not fixed. I gas stranded the day I picked it up, having the same exact...

Read all 697 reviews
1

appears quite a few firestone shops unable to do or honor the lifetime warr. one shop who honors lifetime warr on...

Read all 687 reviews

Aamco and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Aamco Car Repair (109 reviews)
  • Aamco Truck Repair (33 reviews)
  • Aamco Transmission Replacement (29 reviews)
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)