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Aafes Exchange

E-commerce
  • 5 ISSUES RESOLVED
  • 156 TOTAL REVIEWS
  • $83K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Turnaround Time
  • No tax 5
  • Affordibility 3
  • Star card 2
  • Prices 2
  • Quick shipping 1

Customers don't like

  • Customer service15
  • Response from management2
  • Poor customer service concerning returning damaged merchandise2
  • Phone waiting time2
  • Never received item2
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Amazon

E-commerce
  • 25 ISSUES RESOLVED
  • 1716 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Turnaround Time
  • Product selection 18
  • Ordering online 9
  • Most of their products 9
  • Ease of checkout 8
  • Ease of purchasing 7

Customers don't like

  • Poor customer service54
  • No manager follow up5
  • Apathy5
  • Negative feedback not excepted4
  • Delivery hassles4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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