PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Orbitz and Aaa Travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Orbitz
Aaa Travel

Orbitz and Aaa Travel Overview

Total reviews 519 99
Company responses 0 0
Issues resolved 4 2

Orbitz and Aaa Travel Consumer Ratings

Rank
109 out of 580 in Travel Agencies category
52 out of 320 in Travel category
Customer service
88 in category
29 in category
Website
95 in category
41 in category
Exchange, Refund and Cancellation Policy
87 in category
33 in category
Product or Service Quality
75 in category
27 in category

Orbitz and Aaa Travel Rating Details

Customer service
1.2 (138 reviews)
1.5 (52 reviews)
Reviewer's quote

...We ended up having to spend our holiday in a hotel where our safety and health were at risk the entire time because of Orbitz poor customer service..

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...Called customer service, spoke to Stephanie, asked her to stop harassing me. She tried to tell me it was spam call and just didn't even listen. Your office need ALOT of work, staff that came and changed tires in the heat and cold were much nicer!! I won't be back now!!!!staff..

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Website
1.7 (137 reviews)
1.8 (36 reviews)
Reviewer's quote

I've tried numerous times to call, use the website and the automated customer service chat with no success. I cannot find any places within your website to cancel our trip utilizing our vacation waiver with assurance that we will not be charged. Requesting they cancel the trip, issue a complete...

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Why would you book airfare only with a travel agency? They just follow the airlines rules and process no agency can override any other company Not even clubs like AAA, Costco etc The only way you can get what you want is to BOOK directly on the airlines website!!! No idea why anyone would go...

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Exchange, Refund and Cancellation Policy
1.1 (125 reviews)
1.2 (39 reviews)
Reviewer's quote

I am writing this because I have wasted hours of my time trying to get a refund from Orbitz for my flight from SAS that was cancelled by them which I am 100 % entitled to by law. This refund is in the amount of $ 3,832. 67...

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...CHANGED HIS MIND,BOUGHT SAME EXACT VACATION WITHIN 24 HOURS SINCE HE WAS TOLD HE WOULD BE REFUNDED FOR THE OTHER 2 TRIPS. AAA REFUSES TO REFUND ANY OF THE $ FOR 1ST 2 TRIPS! HE IS 90 YRS OLD&AAA MEMBER FOR OVER 50 YEARS! THEY ARE A HORRIBLE ORGANIZATION!..

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Product or Service Quality
1.5 (108 reviews)
1.5 (46 reviews)
Reviewer's quote

...Cant get customer service on the phone. A nightmare!!!..

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...Beware AAA members - the travel service provided by AAA seems to be a cash cow and provides NO value to the consumer!..

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Orbitz and Aaa Travel Pros and Cons

Pros
  • Price was good
  • Easy to book
  • Price
  • Idea they presented when they sold me the service
  • Easy to make online reservation
  • Love aaa
Cons
  • Customer service
  • Poor contact information
  • Ability to change
  • Problem not resolved
  • Supervisors unavailable
  • Agent lying

Orbitz and Aaa Travel Most Positive Reviews

Top rated reviews
5

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

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5

This a.m. not one but 2 flat tires. Roberto the AAA service rep called me shortly after i placed the service call. Then...

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5

I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My...

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4

I have been a AAA customer for many years. I have only used their roadside assistance 1 time in 15 years (I have other...

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Orbitz and Aaa Travel Most Critical Reviews

Lowest rated reviews
1

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itiner...

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1

We booked two nights in a town in Florida and tried to change it to one night. We gave them 36 hours notice. The...

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1

We are supposed to be on Fiji Air to Fiji, Fiji Air to LAX, American from LAX to IAH. This was made 8 months ago. Orb...

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1

I booked a motel room with Hampton Inn ( Ga.) on 7-4 for 7--11 with AAA and they would not let me cancel the payment on...

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Orbitz and Aaa Travel Latest Reviews

Recent published reviews
No votes

Worse customer service, no one answers the phone or returns phone calls. Managers don't know how to treat customers.

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1

Info requested to add zip code for office - did not accept my zip codes for 92596 or 92591 (temecula, murrieta french...

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No votes

I need a hotel for 21 days. I see a good Orbitz deal but the hotel insist that:
1. They didnt contract anything with Orbi...

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1

MY FATHER PURCHASED 2 TRIPS TO IRELAND,THEN CANCELLED. CHANGED HIS MIND,BOUGHT SAME EXACT VACATION WITHIN 24 HOURS...

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Orbitz and Aaa Travel Products and Services

Most reviewed product and services
  • Orbitz Flight Booking (136 reviews)
  • Orbitz Room Booking (19 reviews)
  • Orbitz Car Rental (17 reviews)
  • Aaa Travel Vacation Package Booking (15 reviews)
  • Aaa Travel Cruise Booking (8 reviews)
  • Aaa Travel Travel Agent (5 reviews)