Aaa Travel vs Orbitz: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aaa Travel and Orbitz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Aaa Travel

1.6

Orbitz

1.5

Aaa Travel

Orbitz

Aaa Travel and Orbitz Overview

Total reviews

393

Company responses

Issues resolved

Orbitz was first mentioned on PissedConsumer on Jan 4, 2008 and since then this brand received 393 reviews. It is 297 reviews more than Aaa Travel received since Sep 27, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aaa Travel customer support team than with Orbitz customer service.

Aaa Travel and Orbitz Consumer Ratings

Rank

97 out of 696 in Travel Agencies category

101 out of 696 in Travel Agencies category

Customer service

65 in category

83 in category

Staff

70 in category

90 in category

Product or Service Quality

70 in category

74 in category

According to consumer ratings and reviews, Aaa Travel ranks 4 points higher in the Travel Agencies category than Orbitz. People gave Aaa Travel 1.5 stars for Customer service criterion in Travel Agencies category and it is 193 points higher than the worst rated brand in this category. At the same time, Orbitz was rated 1.3 stars for Customer service criterion in this category and it is 175 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Aaa Travel has a higher rating than Orbitz. Regarding Product or Service Quality criterion, consumers gave Aaa Travel 1.5 stars and it is 73% greater than other in category. Orbitz however was rated 1.5 stars and it is 71% greater than other in category.

Aaa Travel and Orbitz Rating Details

Customer service

1.5 (51 reviews)

1.3 (83 reviews)

Reviewer's quote

I'll echo others before me in saying "I'd give zero stars if I could." We booked our initial flight a year before our honeymoon. Between then and the time we left for our honeymoon, we exchanged 5 phone calls with them to 'reschedule' our flight. We kept getting notifications that our flight had...

Disappointed H

...Called your customer service number immediately (are car rental suggested) and you couldn’t do anything. Got charged any ways!! Way to rip of $400. 00 with providing any services! NEVER AGAIN..

Debra L

Staff

1.7 (49 reviews)

1.4 (80 reviews)

Reviewer's quote

...Your office need ALOT of work, staff that came and changed tires in the heat and cold were much nicer!! I won't be back now!!!!staff..

Janet H

I booked another hotel through them on the same day the staff even said the hotel was wrong for charging me extra and said I should be refunded. Told I was to hear back from a so called supervisor within 24 hours, well that didn't happen been following up they say they need the hotels...

Immanuel

Product or Service Quality

1.5 (45 reviews)

1.5 (62 reviews)

Reviewer's quote

We just got back from a Europe trip. The trip was wonderful, but the AAA travel agent did little-to-nothing to help.From the beginning of planning, it seemed as if we were bothering the agent, Lisa anytime we asked a question or had any sort of concern.She booked an excursion in Munich that started...

Daniel M

Bought plane ticket in which I realized I made mistake with 1 letter. I was promised that it would be taken care of but that I needed to wait 1 week to get a word from one of the airlines since the ticket was purchased from multiple airlines. Waited 1 week to be informed that change was not...

Alexander P

Aaa Travel and Orbitz Pros and Cons

Pros

Idea they presented when they sold me the service
Easy to make online reservation
Cleanliness of the location

Easy to book
Price
Easiness

Cons

Problem not resolved
Supervisors unavailable
Agent lying

Customer service
Ability to change
Poor contact information

Aaa Travel and Orbitz Most Positive Reviews

Top rated reviews

This a.m. not one but 2 flat tires. Roberto the AAA service rep called me shortly after i placed the service call. Then...

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

Aaa Travel and Orbitz Most Critical Reviews

Lowest rated reviews

We booked two nights in a town in Florida and tried to change it to one night. We gave them 36 hours notice. The...

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itiner...

Aaa Travel and Orbitz Latest Reviews

Recent published reviews

ran out of gas in Chicago. They sent a guy out. when he got there he said that it was 5 dollors a gallon. I thought it...

Read all 96 reviews

2.3

I purchase their travel insurance and always get the more expensive coverage that includes trip distributions because I...

Read all 393 reviews

Aaa Travel and Orbitz Products and Services

Most reviewed product and services

Aaa Travel Vacation Package Booking (15 reviews)
Aaa Travel Cruise Booking (8 reviews)
Aaa Travel Customer Care (6 reviews)

Orbitz Flight Booking (103 reviews)
Orbitz Customer Care (20 reviews)
Orbitz Car Rental (16 reviews)

How would you compare Aaa Travel vs Orbitz?

Customer service

Product or Service Quality

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Anonymous Harvey Sep 02, 2017 #1365929

first won't compare as Orbitz is owned by Expedia, bad news

AAA farmes out you travel needs to other travel co. Pleasant Holiday ( BBB D- rated ) by the way P/H is owned by Expedia ,which is part of Trip Advisor also owned by Expedia, that's why you can't review travel agency on Trip Advisor ( don't bit the hand that feeds you )

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