PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aaa Travel and Orbitz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aaa Travel
Orbitz

Aaa Travel and Orbitz Overview

Total reviews 99 504
Company responses 0 0
Issues resolved 2 4

Aaa Travel and Orbitz Consumer Ratings

Rank
54 out of 317 in Travel category
107 out of 577 in Travel Agencies category
Customer service
31 in category
91 in category
Product or Service Quality
32 in category
82 in category
Exchange, Refund and Cancellation Policy
36 in category
93 in category
Website
45 in category
105 in category

Aaa Travel and Orbitz Rating Details

Customer service
1.5 (52 reviews)
1.3 (131 reviews)
Reviewer's quote

...Called customer service, spoke to Stephanie, asked her to stop harassing me. She tried to tell me it was spam call and just didn't even listen. Your office need ALOT of work, staff that came and changed tires in the heat and cold were much nicer!! I won't be back now!!!!staff..

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...AVOID buying in this company, terrible customer service..

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Product or Service Quality
1.5 (46 reviews)
1.5 (102 reviews)
Reviewer's quote

...Beware AAA members - the travel service provided by AAA seems to be a cash cow and provides NO value to the consumer!..

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...This is the worst costumer service..

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Exchange, Refund and Cancellation Policy
1.2 (39 reviews)
1.1 (118 reviews)
Reviewer's quote

...CHANGED HIS MIND,BOUGHT SAME EXACT VACATION WITHIN 24 HOURS SINCE HE WAS TOLD HE WOULD BE REFUNDED FOR THE OTHER 2 TRIPS. AAA REFUSES TO REFUND ANY OF THE $ FOR 1ST 2 TRIPS! HE IS 90 YRS OLD&AAA MEMBER FOR OVER 50 YEARS! THEY ARE A HORRIBLE ORGANIZATION!..

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trying to get refund for inability to travel due to covid19, Orbitz says contact airline, airline says contact Orbitz, going in circles..

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Website
1.8 (36 reviews)
1.6 (131 reviews)
Reviewer's quote

Why would you book airfare only with a travel agency? They just follow the airlines rules and process no agency can override any other company Not even clubs like AAA, Costco etc The only way you can get what you want is to BOOK directly on the airlines website!!! No idea why anyone would go...

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I've tried numerous times to call, use the website and the automated customer service chat with no success. I cannot find any places within your website to cancel our trip utilizing our vacation waiver with assurance that we will not be charged. Requesting they cancel the trip, issue a complete...

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Aaa Travel and Orbitz Pros and Cons

Pros
  • Idea they presented when they sold me the service
  • Easy to make online reservation
  • Love aaa
  • Easy to book
  • Price was good
  • Price
Cons
  • Problem not resolved
  • Supervisors unavailable
  • Agent lying
  • Customer service
  • Poor contact information
  • Ability to change

Aaa Travel and Orbitz Most Positive Reviews

Top rated reviews
5

This a.m. not one but 2 flat tires. Roberto the AAA service rep called me shortly after i placed the service call. Then...

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5

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

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4

I have been a AAA customer for many years. I have only used their roadside assistance 1 time in 15 years (I have other...

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5

I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My...

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Aaa Travel and Orbitz Most Critical Reviews

Lowest rated reviews
1

We booked two nights in a town in Florida and tried to change it to one night. We gave them 36 hours notice. The...

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1

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itiner...

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1

I booked a motel room with Hampton Inn ( Ga.) on 7-4 for 7--11 with AAA and they would not let me cancel the payment on...

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1

We are supposed to be on Fiji Air to Fiji, Fiji Air to LAX, American from LAX to IAH. This was made 8 months ago. Orb...

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Aaa Travel and Orbitz Latest Reviews

Recent published reviews
1

Info requested to add zip code for office - did not accept my zip codes for 92596 or 92591 (temecula, murrieta french...

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1

I was over charged for my upcoming trip I have been waiting for someone to contact me back for over and 1 hour now ....

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1

MY FATHER PURCHASED 2 TRIPS TO IRELAND,THEN CANCELLED. CHANGED HIS MIND,BOUGHT SAME EXACT VACATION WITHIN 24 HOURS...

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1

I have called customer service and have waited on the phone for close to two hours on two calls and waited a little over...

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Aaa Travel and Orbitz Products and Services

Most reviewed product and services
  • Aaa Travel Vacation Package Booking (15 reviews)
  • Aaa Travel Cruise Booking (8 reviews)
  • Aaa Travel Customer Care (7 reviews)
  • Orbitz Flight Booking (133 reviews)
  • Orbitz Customer Care (31 reviews)
  • Orbitz Room Booking (19 reviews)