PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 651 Carpets and Homeadvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

651 Carpets
Homeadvisor

651 Carpets and Homeadvisor Overview

Total reviews
35
251
Company responses
0
114
Issues resolved
0
5

651 Carpets and Homeadvisor Consumer Ratings

Rank
8 out of 47 in Carpets, Rugs and Mats category
71 out of 313 in Auctions and Marketplaces category
Customer service
3 in category
95 in category
Advertised vs Delivered
4 in category
86 in category
Product or Service Quality
4 in category
104 in category
Exchange, Refund and Cancellation Policy
3 in category
92 in category

651 Carpets and Homeadvisor Rating Details

Customer service
1.3 (22 reviews)
1.2 (155 reviews)
Reviewer's quote

...Tried to talk to the highest level mgr to resolve and they wont get on the phone, they just have customer service tell it is what it is and they wont refund money you just have to wait until they get the product in stock some day..

Read full review

...but nothing was done that was canceled now on 7/29 guy called me and said that he was on his to my house to mow the lawn there was no date for the 7/29 so customer service is crediting me for the month of August any questions please reach out to me 9415368734...

Read full review
Advertised vs Delivered
1.4 (21 reviews)
1.1 (135 reviews)
Reviewer's quote

...Hard wood was delivered day of install and it needs to acclimate so we had to reschedule. Carpet installers did not want to move furniture and part of the deal was free furniture moving. They also miss cut and patched our new carpet so now it's technically damaged...

Read full review

I cancelled a handyman project and looked to find a way to get a refund of my $247.00 the fixed price. I could not find any info or way to contact on Home Advisor's web page for this program. The customer service phone number could leave you holding for 10 min, then tell you to try back, since...

Read full review
Product or Service Quality
1.9 (20 reviews)
1.2 (129 reviews)
Reviewer's quote

...6 weeks later some non speaking english installers brought the wrong carpet i tried contacting someone for several days Amanada called me worst customer service ever she told me there was no resolution that i had to take what they ordered and no refund I highly recommend no one ever deals with this company...

Read full review

I cancelled a project that was under a Fixed Price Service and was told I could have those funds banked for another project. I did not want that, I wanted my credit card credited with that refund amount. I had a difficult time trying to speak or communicate with anyone from Home Advisor...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (19 reviews)
1.1 (131 reviews)
Reviewer's quote

...Contacted them everyday finally Amanda said i would get a full refund nothing yet wont call back or awnser phone..

Read full review

...Finally, they refund me according to them. But SARA from HOME ADVISOR went and put one too many zeros and instead of a refund that she had to do, one for $237. 00 and the other for $275...

Read full review

651 Carpets and Homeadvisor Pros and Cons

Pros
  • Great pricing
  • Great install
  • Attentive service
  • Wool being pulled over my eyes
  • Initial sales call
  • Originally liked the exposure for advertising
Cons
  • Horrible customer service
  • Wrong paper work wrong carpet
  • Too many to list
  • Fraud
  • Customer service
  • Suck

651 Carpets and Homeadvisor Most Positive Reviews

Top rated reviews
5

I was actually searching for the company online to leave a positive review of the great experience that I had with them...

Read full review
5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

Read full review
4.8

Had my entire basement done and they did a fabulous job!

Read full review
4

I would like to cancel my last payment made earlier today on March 16th 2020 around 3:15pm because of the current...

Read full review

651 Carpets and Homeadvisor Most Critical Reviews

Lowest rated reviews
1

We had wood floors installed by 651 carpets. The install occurred the same day the wood arrived, so it was not...

Read full review
1

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

Read full review
1

651 Carpets did not allow our wood for our bedroom to acclimate. It was delivered and installed the same day. It...

Read full review
1

Kept getting sent "leads" that were people who were not homeowners, not ready to buy, completely un-vetted. Basically a...

Read full review

651 Carpets and Homeadvisor Latest Reviews

Recent published reviews
1

Bought it on March 9th came back that night for paid in full check over a month later 9 non speaking english installers...

Read full review
3

on 7/26 $51 was debited also on 7/26 Handy debited $47 but nothing was done that was canceled now on 7/29 guy called me...

Read full review
1

Paid them in full on 3'9-2020 Thu cashed check said it take 2 weeks didnt come out to install till 4-13-2020 witj the...

Read full review
1.7

I cancelled a handyman project and looked to find a way to get a refund of my $247.00 the fixed price. I could not find...

Read full review

651 Carpets and Homeadvisor Products and Services

Most reviewed product and services
  • 651 Carpets Carpet Installation (10 reviews)
  • 651 Carpets Customer Care (8 reviews)
  • 651 Carpets Installation (3 reviews)
  • Homeadvisor Leads (69 reviews)
  • Homeadvisor Customer Care (22 reviews)
  • Homeadvisor Membership (6 reviews)