PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 2go Express and Ninja Van as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

2go Express
Ninja Van

2go Express and Ninja Van Overview

Total reviews
46
499
Company responses
0
0
Issues resolved
0
1

2go Express and Ninja Van Consumer Ratings

Rank
259 out of 1031 in Transportation and Logistics category
181 out of 1031 in Transportation and Logistics category
Product or Service Quality
154 in category
128 in category
Customer service
346 in category
100 in category
Value for money
152 in category
112 in category
Reliability
264 in category
92 in category

2go Express and Ninja Van Rating Details

Product or Service Quality
1.1 (25 reviews)
1.3 (223 reviews)
Reviewer's quote

...I've contacted their customer service sabi nila wala na daw silang magagawa dahil wala na daw sakanila. Sabi ko i ta try i resend nung sender yung order ko, hiningi ko yung contact number ng 2go sa dagupan, binigay naman nila. 4 pa yun...

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...Until I called their customer service, they say they don't have my address and promise to deliver the next day. What happened the next day? Nothing updated on their tracking site and when I called, again, they say no driver assigned for this parcel. It's been a week now..

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Customer service
1 (24 reviews)
1.4 (231 reviews)
Reviewer's quote

...Nakatatlong tawag na kami pero HINDI PA RIN DUMARATING!!! The man from customer service said it would arrive before Friday...

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Called their customer service office to confirmed pick up address and collection time in early morning, wait until everything time and just received a message said unable to pick up. Even already informed office early morning said urgent and need to ship out on time. Called their customer service...

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Value for money
1 (21 reviews)
1.4 (190 reviews)
Reviewer's quote

He gets the money and refused to give it back when we found out that the items in the parcel lacks one item. He refused to give the money back and said in a rude way that I should be the one to settle or resolve the problem or issue with the seller and not he (the rider) thus I forced him to do a...

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...I just can't handle wasting money by just that. I hope they will do something about this..

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Reliability
1 (20 reviews)
1.3 (207 reviews)
Reviewer's quote

Dont you ever try to update through text your customer if it will not really deliver the same day!2go express texted me that my docs will deliever today but i didnt see any delivery boy around my area.

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Hi, I agree... Repeatedly consistently I faced difficulties with the homegrown ninja van in failing to meet in terms of quality/reliability/safe handling for deliveries, flexibility in scheduling and any form of assurance in terms of customer service/support! Ninjavan has damaged my parcels more...

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2go Express and Ninja Van Pros and Cons

Pros
  • Wala
  • Im so confused as to why the courier would lie
  • I dont even what to like on your service
  • Parcel sometimes is arrogant
Cons
  • Whole thing
  • Not recommended
  • Bad customer service and loss of important items
  • Not serious in their business
  • Suck service
  • Poor reliability

2go Express and Ninja Van Most Positive Reviews

Top rated reviews
No votes
5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

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No votes
5

I just want to tell that the delivery was awesome and wonderful! because the shipper is kind! I think the delay of the...

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2go Express and Ninja Van Most Critical Reviews

Lowest rated reviews
1

One of the slowest delivery services in the Philippines. No customer service and makes you wait for days or weeks before...

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1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

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1

Tumawag ako September 6 2018 0ara I follow up ang package ko ng sabihan ako ng babae. A ang pangalan daw ay Lena na...

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1

Ninjavan is such a disappointment! The worst ever!!! They are so incompetent and when I emailed them to ask about my...

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2go Express and Ninja Van Latest Reviews

Recent published reviews
No votes

Mgkano po ang bayad sa sasakyan po

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4.9

Good evening maam/ sir, I'm sorry for the misunderstanding. If you remembered my complain about the reported driver at N...

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1

Dont you ever try to update through text your customer if it will not really deliver the same day!2go express texted me...

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No votes

May 5, 2020 the Ninja Van generated message texted me that the parcel that I was order will deliver today and the rider...

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2go Express and Ninja Van Products and Services

Most reviewed product and services
  • 2go Express Delivery Service (31 reviews)
  • 2Go Express Vehicle Driver (1 review)
  • 2Go Express Home Delivery Service (1 review)
  • Ninja Van Delivery Service (345 reviews)
  • Ninja Van Vehicle Driver (76 reviews)
  • Ninja Van Pick Up Service (14 reviews)