PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and 24 Hour Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
24 Hour Fitness

Planet Fitness and 24 Hour Fitness Overview

Total reviews
3597
239
Company responses
0
0
Issues resolved
13
2

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3597 reviews. It is 3358 reviews more than 24 Hour Fitness received since Jan 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with 24 Hour Fitness customer support team than with Planet Fitness customer service.

Planet Fitness and 24 Hour Fitness Consumer Ratings

Rank
22 out of 600 in Fitness Centers category
35 out of 600 in Fitness Centers category
Customer service
25 in category
44 in category
Staff
35 in category
34 in category
Location
28 in category
24 in category

According to consumer ratings and reviews, Planet Fitness ranks 13 points higher in the Fitness Centers category than 24 Hour Fitness. People gave Planet Fitness 1.7 stars for Customer service criterion in Fitness Centers category and it is 107 points higher than the worst rated brand in this category. At the same time, 24 Hour Fitness was rated 1.4 stars for Customer service criterion in this category and it is 88 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that 24 Hour Fitness has a higher rating than Planet Fitness. Regarding Location criterion, consumers gave Planet Fitness 3.1 stars and it is 79% greater than other in category. 24 Hour Fitness however was rated 3.2 stars and it is 82% greater than other in category.

Planet Fitness and 24 Hour Fitness Rating Details

Customer service
1.7 (1476 reviews)
1.4 (73 reviews)
Reviewer's quote

...I'm confused as to why we can't at this point take care of the customer and then management can go over this with the workers and use this as a learning tool bad customer service..

Sabine

...Till date I have called the customer service like 100 times NEVER ONCE HAVE I GOT THROUGH!!!! WORST POSSIBLE CUSTOMER SERVICE. I went to actual facility and asked General Manager, Assistant Manager, in the East Plano, TX facility. They did just the customary lip service...

Iman
Staff
1.9 (1441 reviews)
2 (67 reviews)
Reviewer's quote

...I called the location of the Planet Fitness I joined from and frequent and the staff had a very nonchalant attitude about my issue so that just caused me to be angrier than before. I would like Decembers and if possible Novembers $24. 02 membership fee reversed...

Jontrell

Staff jon and carsyn are very rude to me. Arguing with the member..

PissedConsumer1762896
Location
3.1 (1347 reviews)
3.2 (56 reviews)
Reviewer's quote

Springhill, fl location refuses to cancel my membership and back billing me for services we don't even use, and won't give me there corporate information to contact there main office to complain about the way they are treating customers, please help just stop by there 30 minutes ago talk to Dante...

Amado

...This location has been reported to the Hasbrouck Heights, NJ health dept. many times but seems their is no change on the part of 24 Hr Fitness management. Maybe and hopefully with anyones concern and regards they can and will pass this on to the proper personal...

Charles H

Planet Fitness and 24 Hour Fitness Pros and Cons

Pros
  • Location
  • Price
  • Equipment
  • I like the gym
  • Great locations
  • Weights are great
Cons
  • Customer service
  • Billing practices
  • Way they treated clients
  • Customer service
  • Company does not care to address consumer complaints
  • Management

Planet Fitness and 24 Hour Fitness Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

4.2

I go to the gladstone 24 hour i have noted that since they have a new manager the place is not clean the pool and the...

Planet Fitness and 24 Hour Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

1

I was a manager for 6 yrs and a member for over 10. I never had any issues with the gyms myself, but yes, the company...

Planet Fitness and 24 Hour Fitness Latest Reviews

Recent published reviews

I am reaching out because I have the Walton fitness for life pass; top of line membership the ultra plan and it says...

Read all 3597 reviews
2

Staff jon and carsyn are very rude to me. Arguing with the member

Read all 239 reviews

Planet Fitness and 24 Hour Fitness Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1210 reviews)
  • Planet Fitness Customer Care (524 reviews)
  • Planet Fitness Manager (328 reviews)
  • 24 Hour Fitness Membership (100 reviews)
  • 24 Hour Fitness Customer Care (15 reviews)
  • 24 Hour Fitness Manager (15 reviews)