PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and 24 Hour Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
24 Hour Fitness

Planet Fitness and 24 Hour Fitness Overview

Total reviews 4259 271
Company responses 0 0
Issues resolved 16 3

Planet Fitness and 24 Hour Fitness Consumer Ratings

Rank
26 out of 407 in Fitness Centers category
47 out of 407 in Fitness Centers category
Customer service
34 in category
50 in category
Location
38 in category
32 in category
Price Affordability
20 in category
54 in category
Diversity of Products or Services
31 in category
39 in category

Planet Fitness and 24 Hour Fitness Rating Details

Customer service
1.6 (1711 reviews)
1.4 (87 reviews)
Reviewer's quote

Due to health issues with covid I was unable to come into the location to cancel my membership which, the website of my location and customer service told me was the only way to cancel my membership. When I was finally able to safely go into my location, the customer service tried to strong arm me...

Read full review

...Customer service is not manning phone lines. No reply to my email..

Read full review
Location
3 (1549 reviews)
3.1 (63 reviews)
Reviewer's quote

I'm still being charged fees and they're now being charged from a PF location I have never even been to, in the city. When I called the charge handlers, ABC, they told me they can't help me even though they confirmed it's my credit card being used, and they told me I have to deal with the gym...

Read full review

...This location has been reported to the Hasbrouck Heights, NJ health dept. many times but seems their is no change on the part of 24 Hr Fitness management. Maybe and hopefully with anyones concern and regards they can and will pass this on to the proper personal...

Read full review
Price Affordability
3.3 (1513 reviews)
2.3 (62 reviews)
Reviewer's quote

...derland gym to register, and I was surprised when I been charged extra 7 dollars besides the 39 dollars fee and when I asked the girl at the disk she said the price change from one day to another and I left I like I was in Wall Street, not gym and this unacceptable it's just a scam since nothing was mentioned online for the same day, the unique price I saw ...

Read full review

I'm one of the thousands that had paid lots of money upfront for a locked in annual membership price. Unfortunately they are kicking out those members in any which way they can. At first they just sent emails saying your annual price you paid $1000 to lock in is now doubling or tripling...

Read full review
Diversity of Products or Services
2.6 (1503 reviews)
2.3 (62 reviews)
Reviewer's quote

...I except a refund if I can not access the services I pay for. I have been here since 6am and have not seen an employee yet..

Read full review

...They referred me to member services. I asked the front desk to down grade my membership and refund the extra $10 I had been paying for the past 8 months. They said they do no refunds and I had to call member services...

Read full review

Planet Fitness and 24 Hour Fitness Pros and Cons

Pros
  • Location
  • Price
  • Equipment
  • I like the gym
  • Great locations
  • Close to my house
Cons
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices
  • Customer service
  • Customer service and policies
  • Company does not care to address consumer complaints

Planet Fitness and 24 Hour Fitness Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

Read full review
4.3

I am an avid gym go-er and have been a member of 24 hour for many years. The 24 hour fitness in San Ramon has some of...

Read full review
5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

Read full review
4.3

I will update my review later if management actually does something about it. But, at this time, this gym is...

Read full review

Planet Fitness and 24 Hour Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

Read full review
1

I was a manager for 6 yrs and a member for over 10. I never had any issues with the gyms myself, but yes, the company...

Read full review
1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

Read full review
1

I had been a member for close to a year before I relocated and cancelled my membership. I was cancelled and then was...

Read full review

Planet Fitness and 24 Hour Fitness Latest Reviews

Recent published reviews
3.6

I want to remove a member off of my credit card

Read full review
No votes

I did not use 24hr fitness for a year but you guys still charging me
I need all my money back please

Read full review
1.8

Not owning up to problem . Know one can seem to help me .Or have answers.

Read full review
1

I have 2 yrs costco membership and i have canceled online but never got refund

Read full review

Planet Fitness and 24 Hour Fitness Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1412 reviews)
  • Planet Fitness Customer Care (637 reviews)
  • Planet Fitness Manager (357 reviews)
  • 24 Hour Fitness Membership (108 reviews)
  • 24 Hour Fitness Customer Care (18 reviews)
  • 24 Hour Fitness Manager (15 reviews)