PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and 24 Hour Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
24 Hour Fitness

Planet Fitness and 24 Hour Fitness Overview

Total reviews 6113 411
Company responses 0 0
Issues resolved 33 3

Planet Fitness and 24 Hour Fitness Consumer Ratings

Rank
29 out of 332 in Fitness Centers category
69 out of 332 in Fitness Centers category
Customer service
44 in category
75 in category
Location
54 in category
55 in category
Product or Service Quality
31 in category
80 in category
Billing Practices
31 in category
33 in category

Planet Fitness and 24 Hour Fitness Rating Details

Customer service
1.6
(2524 reviews)
1.4
(150 reviews)
Reviewer's quote

...The customer Service is beyond unprofessional, The general manager that was on duty is very unscrupulous..

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Get a refund , always they say to call customer service and they are always closed nobody is here to help me , i get charged twice 299$ automatic renewal, i didnt get an email to notify me i never visited the club during these 2 years..

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Location
2.9
(2231 reviews)
2.9
(113 reviews)
Reviewer's quote

...Nick also needs recognition as well for realizing the value of the rings and securing them in a more safe location than the general lost and found cabinet. I appreciate both their honesty and integrity. Thank you so much Kenzi and Nick...

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...No one at the location has an answer. Im disabled and come in mainly to use the treadmill. I either have to wait an hour to get one or cancel and come back at 6am..

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Product or Service Quality
2.2
(2228 reviews)
1.7
(119 reviews)
Reviewer's quote

...I already called customer service and yet they still hung up on me. A refund would be nice. Thank you..

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...to workout with her myself and other members informed the manager 'Brain" about this and her did nothing my dues are still being paid on time and I have NO service I also froze my account because of the situation but they still charge me a partial fee monthly I tried to reach out to the cooperate office about...

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Billing Practices
1.9
(2203 reviews)
1.9
(105 reviews)
Reviewer's quote

... number, she said I would have to get it off the website and hung up - do not do business with this company- they are rude, unprofessional and have fraudulent billing practices. I will be reporting them to the BBB and filing a report, along with contacting my attorney. poor....

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This jeopardizes the safety of the young people and the long term members who are of age because the kids are violating safety practices such as racking the weights in the wrong places and using the equipment improperly along with overcrowding the gym at particular times such as 2 to. 6pm and...

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Planet Fitness and 24 Hour Fitness Pros and Cons

Pros
  • Location
  • Price
  • Cheap
  • I like the gym
  • Great locations
  • Close to my house
Cons
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices
  • Customer service
  • Unable to cancell my account
  • Customer service and policies

Planet Fitness and 24 Hour Fitness Most Positive Reviews

Top rated reviews
5

3-12-24
Dear Planet Fitness
I was not sure where to leave feedback, so I thought I would give it here and hope that you fo...

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5

I left the country and forgot to turn off automatic payment. I no longer live in the USA I will need your help, I want...

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5

I personally believe that YOUR privacy is up to YOU, not everyone goes into the PRIVATE Changing Rooms available to...

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4.3

I am an avid gym go-er and have been a member of 24 hour for many years. The 24 hour fitness in San Ramon has some of...

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Planet Fitness and 24 Hour Fitness Most Critical Reviews

Lowest rated reviews
1

Got an email from CEO of planet fitness, saying all my accounts are frozen do to the virus we are all exposed to. Yet...

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1

Second incident in almost a year. Last time someone at gym punctured my fuel tank and gym manager tried to get me...

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1

No one answering any numbers for me to even talk to anyone

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1

In February, 2017 an aggressive male was taking pictures of me. I told him he could not take pictures of me without my...

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Planet Fitness and 24 Hour Fitness Latest Reviews

Recent published reviews
1

No man, whether they wear lipstick or not, should be in the womens locker room! I dont care about your inclusion...

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1

That I have a annual fee but with me but it gets And I would like to get my money back And hopefully we can get this...

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2.3

If you are a woman. Going into the planet fitness locker room. Youre liable to find a male in there, shaving his face...

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1

I was misled thru false advertising to go to this gym when I was sent an email giving me a 3 day free trial. They said...

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