PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 24 Hour Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

24 Hour Fitness
Planet Fitness

24 Hour Fitness and Planet Fitness Overview

Total reviews
261
4253
Company responses
0
0
Issues resolved
2
16

24 Hour Fitness and Planet Fitness Consumer Ratings

Rank
43 out of 395 in Fitness Centers category
26 out of 395 in Fitness Centers category
Customer service
48 in category
32 in category
Product or Service Quality
45 in category
19 in category
Website
28 in category
29 in category
Location
26 in category
29 in category

24 Hour Fitness and Planet Fitness Rating Details

Customer service
1.4 (82 reviews)
1.6 (1686 reviews)
Reviewer's quote

...Customer service is not manning phone lines. No reply to my email..

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They let you easily sign up but make it impossible to contact the right person and have no number for customer service. Their business is now closed do to the outbreak and still charging and again no way to reach out to anyone. I will be taking the next step to cancel automatic payments from my...

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Product or Service Quality
2 (62 reviews)
2.4 (1484 reviews)
Reviewer's quote

...Till date I have called the customer service like 100 times NEVER ONCE HAVE I GOT THROUGH!!!! WORST POSSIBLE CUSTOMER SERVICE. I went to actual facility and asked General Manager, Assistant Manager, in the East Plano, TX facility. They did just the customary lip service...

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...I want to stop any more payments considering I'm not using your product at the moment. There is no one to reach anyone. I tried everything...

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Website
2.4 (60 reviews)
2.3 (1475 reviews)
Reviewer's quote

I paid my yearly membership toward the end of February 2020. I had left knee surgery the first week of March and froze said membership until I could use facility. They closed temporarily two weeks later due to the pandemic. Now the Vallejo facility has closed permanently as well as phone lines and...

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...This is horrible I will be posting this on every social media site as well as posting in review on yall website about it this horrible..

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Location
3.2 (60 reviews)
3.1 (1528 reviews)
Reviewer's quote

...This location has been reported to the Hasbrouck Heights, NJ health dept. many times but seems their is no change on the part of 24 Hr Fitness management. Maybe and hopefully with anyones concern and regards they can and will pass this on to the proper personal...

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CaSo one of your employees named David at your Edwardsville, PA location got me fired from job with Grubhub. Ive sent emails and messages on Facebook. Yelp reviews everything never got an answer...

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24 Hour Fitness and Planet Fitness Pros and Cons

Pros
  • I like the gym
  • Great locations
  • Close to my house
  • Location
  • Price
  • Machines and tvs are good
Cons
  • Customer service
  • Customer service and policies
  • Company does not care to address consumer complaints
  • Customer service
  • Unprofessional employee attitudes
  • Feeling like i got totally ripped off

24 Hour Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
4.3

I am an avid gym go-er and have been a member of 24 hour for many years. The 24 hour fitness in San Ramon has some of...

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5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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4.3

I will update my review later if management actually does something about it. But, at this time, this gym is...

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5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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24 Hour Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

I was a manager for 6 yrs and a member for over 10. I never had any issues with the gyms myself, but yes, the company...

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1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

I had been a member for close to a year before I relocated and cancelled my membership. I was cancelled and then was...

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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24 Hour Fitness and Planet Fitness Latest Reviews

Recent published reviews
No votes

They were closed so I left a message for them to call me at 707 552-3960

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No votes

Planet Fitness has a number of issues before you even add in COVID-19, but we looked past that because we wanted to...

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1

I paid my yearly membership toward the end of February 2020. I had left knee surgery the first week of March and froze...

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No votes

because they charged me more than 40 dollars the first day if the collections are on the 17th and only 21 dollars

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24 Hour Fitness and Planet Fitness Products and Services

Most reviewed product and services
  • 24 Hour Fitness Membership (107 reviews)
  • 24 Hour Fitness Customer Care (17 reviews)
  • 24 Hour Fitness Manager (15 reviews)
  • Planet Fitness Membership (1423 reviews)
  • Planet Fitness Customer Care (645 reviews)
  • Planet Fitness Manager (358 reviews)