PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 24 Hour Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

24 Hour Fitness
Planet Fitness

24 Hour Fitness and Planet Fitness Overview

Total reviews
239
3591
Company responses
0
0
Issues resolved
2
13

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3591 reviews. It is 3352 reviews more than 24 Hour Fitness received since Jan 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with 24 Hour Fitness customer support team than with Planet Fitness customer service.

24 Hour Fitness and Planet Fitness Consumer Ratings

Rank
35 out of 594 in Fitness Centers category
22 out of 594 in Fitness Centers category
Customer service
45 in category
26 in category
Staff
34 in category
35 in category
Product or Service Quality
42 in category
19 in category

According to consumer ratings and reviews, Planet Fitness ranks 13 points higher in the Fitness Centers category than 24 Hour Fitness. People gave 24 Hour Fitness 1.4 stars for Customer service criterion in Fitness Centers category and it is 85 points higher than the worst rated brand in this category. At the same time, Planet Fitness was rated 1.7 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that 24 Hour Fitness has a higher rating than Planet Fitness. Regarding Product or Service Quality criterion, consumers gave 24 Hour Fitness 2 stars and it is 68% greater than other in category. Planet Fitness however was rated 2.4 stars and it is 85% greater than other in category.

24 Hour Fitness and Planet Fitness Rating Details

Customer service
1.4 (73 reviews)
1.7 (1475 reviews)
Reviewer's quote

...Till date I have called the customer service like 100 times NEVER ONCE HAVE I GOT THROUGH!!!! WORST POSSIBLE CUSTOMER SERVICE. I went to actual facility and asked General Manager, Assistant Manager, in the East Plano, TX facility. They did just the customary lip service...

Iman

...I'm confused as to why we can't at this point take care of the customer and then management can go over this with the workers and use this as a learning tool bad customer service..

Sabine
Staff
2 (67 reviews)
1.9 (1440 reviews)
Reviewer's quote

Staff jon and carsyn are very rude to me. Arguing with the member..

PissedConsumer1762896

...I called the location of the Planet Fitness I joined from and frequent and the staff had a very nonchalant attitude about my issue so that just caused me to be angrier than before. I would like Decembers and if possible Novembers $24. 02 membership fee reversed...

Jontrell
Product or Service Quality
2 (59 reviews)
2.4 (1289 reviews)
Reviewer's quote

...Like too many companies, when the chips are down, 24 seems to favor furthering their bottom line by cost cutting and marketing over providing good service..

Richard G

I have experienced horrible customer service from club manager Jared Cruz. When asked to speak to someone above him regarding my concern he became even more rude and disrespectful. The gym is nice bur management is extremely bad...

Tracy E

24 Hour Fitness and Planet Fitness Pros and Cons

Pros
  • I like the gym
  • Great locations
  • Weights are great
  • Location
  • Price
  • Equipment
Cons
  • Customer service
  • Company does not care to address consumer complaints
  • Management
  • Customer service
  • Billing practices
  • Way they treated clients

24 Hour Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
4.2

I go to the gladstone 24 hour i have noted that since they have a new manager the place is not clean the pool and the...

5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

24 Hour Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

I was a manager for 6 yrs and a member for over 10. I never had any issues with the gyms myself, but yes, the company...

1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

24 Hour Fitness and Planet Fitness Latest Reviews

Recent published reviews
2

Staff jon and carsyn are very rude to me. Arguing with the member

Read all 239 reviews

They told me I paid for December but I owe a payment for November

Read all 3591 reviews

24 Hour Fitness and Planet Fitness Products and Services

Most reviewed product and services
  • 24 Hour Fitness Membership (100 reviews)
  • 24 Hour Fitness Customer Care (15 reviews)
  • 24 Hour Fitness Manager (15 reviews)
  • Planet Fitness Membership (1209 reviews)
  • Planet Fitness Customer Care (523 reviews)
  • Planet Fitness Manager (328 reviews)