PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about 24 Hour Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

24 Hour Fitness
Planet Fitness

24 Hour Fitness and Planet Fitness Overview

Total reviews
234
3517
Company responses
0
0
Issues resolved
2
12

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3517 reviews. It is 3283 reviews more than 24 Hour Fitness received since Jan 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with 24 Hour Fitness customer support team than with Planet Fitness customer service.

24 Hour Fitness and Planet Fitness Consumer Ratings

Rank
36 out of 666 in Fitness Centers category
23 out of 666 in Fitness Centers category
Customer service
45 in category
26 in category
Staff
35 in category
36 in category
Product or Service Quality
38 in category
20 in category

According to consumer ratings and reviews, Planet Fitness ranks 13 points higher in the Fitness Centers category than 24 Hour Fitness. People gave 24 Hour Fitness 1.4 stars for Customer service criterion in Fitness Centers category and it is 85 points higher than the worst rated brand in this category. At the same time, Planet Fitness was rated 1.7 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that 24 Hour Fitness has a higher rating than Planet Fitness. Regarding Product or Service Quality criterion, consumers gave 24 Hour Fitness 2 stars and it is 71% greater than other in category. Planet Fitness however was rated 2.4 stars and it is 85% greater than other in category.

24 Hour Fitness and Planet Fitness Rating Details

Customer service
1.4 (72 reviews)
1.7 (1451 reviews)
Reviewer's quote

I am sending this complaint again because I sent one over a year ago and never received an email back from 24 hour fitness. I was a member with your company for over 10 years and gave the company free money for half of the 10 years. The only reason I am no longer with the company is when I went...

Ray W

Even more so, after having submitted several online applications to include a resume of my background in health and wellness; sales; marketing and customer service. It's unfortunate to me, because I don't see life in "black and white" as so many others may do. Yet it is disturbing to think there...

Lancy J
Staff
2 (66 reviews)
1.9 (1416 reviews)
Reviewer's quote

The Rule to remove shoes before entering the sauna and steam rooms isn’t being complied eith by members and the Staff is not enforcing the rule. Most staff aren’t even familiar eith the No Shoes Rule. Wet humid conditions are a breeding ground for fungus, bacteria, viruses and other contagion...

PissedConsumer1278587

My bill went past due and I talked to a staff member about giving me a few days to get my billing info set back up because I was compromised. Said she notated it and that would be fine I went in for my work out all was well. The next morning I woke up a nasty email from Nicole saying that I had no...

PissedConsumer1725648
Product or Service Quality
2 (58 reviews)
2.4 (1266 reviews)
Reviewer's quote

...Instead, the customer service rep told me I could just freeze it. I thought that would be a good idea and I could come back after my leave if I have time. Well, the guy never froze my account and I was charged through November (and an annual fee of $49 thrown in there too)...

Alana G

I’ve changed my withdraw to another card and they still charge the old card now I owe 149.00 for their mistake wtf.

Keyeon R

24 Hour Fitness and Planet Fitness Pros and Cons

Pros
  • Great locations
  • Weights are great
  • I love the gym
  • Location
  • Price
  • Equipment
Cons
  • Customer service
  • Company does not care to address consumer complaints
  • Management
  • Customer service
  • Way they treated clients
  • Unprofessional employee attitudes

24 Hour Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
4.2

I go to the gladstone 24 hour i have noted that since they have a new manager the place is not clean the pool and the...

5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

24 Hour Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

I was a manager for 6 yrs and a member for over 10. I never had any issues with the gyms myself, but yes, the company...

1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

24 Hour Fitness and Planet Fitness Latest Reviews

Recent published reviews
2.5

I am sending this complaint again because I sent one over a year ago and never received an email back from 24 hour...

Read all 234 reviews
1.7

I understand paying on time is the adult thing to do so please don't think that the payment was the problem. My problem...

Read all 3517 reviews

24 Hour Fitness and Planet Fitness Products and Services

Most reviewed product and services
  • 24 Hour Fitness Membership (99 reviews)
  • 24 Hour Fitness Customer Care (15 reviews)
  • 24 Hour Fitness Manager (15 reviews)
  • Planet Fitness Membership (1183 reviews)
  • Planet Fitness Customer Care (514 reviews)
  • Planet Fitness Manager (324 reviews)